Company Description

Make an impact at a global and dynamic investment organization

When you join CPP Investments, you are joining one of the world’s most admired and respected institutional investors. As a professional investment management organization, CPP Investments invests the funds of the Canada Pension Plan (CPP) to help ensure its financial sustainability for generations of working and retired Canadians.

CPP Investments invests across regions and asset classes to build a globally diversified portfolio. It holds assets in public equity, private equity, real estate, infrastructure, and fixed income, and the CPP Fund is projected to reach $3.6 trillion in assets by 2050. The organization is headquartered in Toronto with offices in Hong Kong, London, Mumbai, New York City, San Francisco, São Paulo, and Sydney.

CPP Investments successfully attracts, selects, and retains talented individuals from top-tier institutions worldwide. Join our team for access to:

• Stimulating work in a fast-paced and intellectually challenging environment
• Accelerated exposure and responsibility
• Global career development opportunities
• Diverse and inspiring colleagues and approachable leaders
• A hybrid-flexible work environment with an emphasis on in-person collaboration
• A culture rooted in principles of integrity, partnership, and high performance
• An organization with an important social purpose that positively impacts lives

If you have a passion for performance, value a collegial and collaborative culture, and approach work with the highest integrity, invest your career here.

Job Description

As a Manager, you will lead key deliverables and initiatives for your department, including operational and financial activities. You will also help develop and execute strategic initiatives of your group to improve efficiency, reduce costs, and drive business growth. Collaborating with cross functional teams and senior leaders, you will implement and monitor solutions to ensure the long-term success and sustainability of the organization.

Team Description

CPP Investments is committed to operational excellence and continuous innovation in supporting our global investment strategy. The Investment Operations team plays a critical role in enabling seamless, efficient, and scalable processes that support our organization.

In this role, you will provide essential operational support within Investment Operations, managing key initiatives, coordinating reporting and governance activities, and supporting internal controls. Reporting to the Managing Director, Head of Investment Operations, you will work closely with stakeholders to help deliver high-priority work and ensure smooth day-to-day operations. The scope of the role may evolve over time based on changing business needs, making adaptability and strong organizational skills critical.

Key Accountabilities:

• Drive collaboration on cross-functional initiatives by connecting with peers across departments to support consistent execution, operational alignment, and knowledge sharing.

• Develop and manage reports and interactive dashboards—collaborating with teams across Investment Operations—to surface meaningful insights, track key performance and risk indicators (KPI/KRIs), and align stakeholders on priorities and progress.

• Coordinate the department’s various Risk and Control Self-Assessments (RCSAs), ensuring the control library is accurate, up-to-date, and supported by clear documentation and effective follow-through on identified actions.

• Oversee audit response efforts by coordinating with Audit & Assurance, tracking management actions, and ensuring timely, organized delivery of required documentation.

• Support the successful execution of specific cross-department projects by tracking scope, resources, timelines, and budgets—ensuring initiatives are delivered on plan and with transparency.

• Serve as the Operational Risk Incident Coordinator, ensuring timely and accurate incident reporting, challenging root cause analysis, and driving follow-through on remediation plans.

• Manage the department’s incident management response processes—maintaining fit-for-purpose templates, communication timelines, and escalation protocols while overseeing resolution activities.

• Conduct targeted analysis of operational processes, systems, and data to identify opportunities for simplification, efficiency, and scalable improvement.

• Oversee the version control and review cadence of departmental policies and standards to ensure documentation remains current, actionable, and aligned with governance expectations.

Qualifications

• A university degree in Business, Finance, Accounting, Information Systems, or a related discipline; an advanced degree (MBA or Master’s) is an asset.

• Professional certifications or coursework in business intelligence, data analytics, risk management (e.g., CRMA, CISA), or project management (e.g., PMP) are considered strong assets.

• Minimum 6 years of relevant experience in operations, risk, or project management within a complex or financial services environment.

• Knowledge of investment operations or asset management environments is an asset.

• Strong proficiency in Microsoft Office (Excel, PowerPoint, Word), with experience in dashboard development using tools like Power BI, QuickSight, or Tableau. Familiarity with SQL, Python, DAX, or VBA is considered an asset.

• Demonstrated ability to support and coordinate cross-functional initiatives, manage project plans (scope, budget, timelines), and drive process improvements in collaboration with stakeholders.

• Experience in operational risk management, including RCSA coordination, control library documentation, audit tracking, and incident management.

• Strong verbal and written communication skills, with an ability to distill complex information into clear, actionable insights. Experience with data storytelling is a plus.

• Proven ability to develop and maintain KPI/KRI dashboards and business intelligence reporting tools, working across teams to align on performance and risk indicators.

• Collaborative working style with demonstrated success partnering across functions (e.g., Technology, Risk, Finance, Audit) to meet business needs.

• Highly organized and detail-oriented, with a track record of managing multiple deliverables, monitoring progress, and proactively identifying and resolving issues.

Additional Information

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At CPP Investments, we are committed to diversity and equitable access to employment opportunities based on ability.

We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.

Our Commitment to Inclusion and Diversity:

In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs.

Disclaimer:

CPP Investments does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CPP Investments to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. CPP Investments will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.