Customer Care Coordinator
Top Benefits
About the role
Our client is an international real estate firm delivering state of the art projects across continents. They have a vast operation in Toronto and are looking for top tier construction staff to join their team.
Primary Responsibilities
- Review and record all service requests to ensure accurate information is available for trades, site staff, management, and homeowners alike
- Follow all service targets as set by management to ensure timely completion of service requests.
- Maintaining Tarion information on the Builder portal including, but not limited to, enrollments, CCP’s and closing information.
- Correspondence with buyers regarding closing dates, PDI’s and trade appointments as needed
- Coordinate the Pre-Delivery Inspection schedule with the PDI team as needed.
- Prepare closing packages for homeowners to be available upon key pick up.
- Answer all phone calls and emails directed to the customer care department and deal with them as possible or provide detailed information to forward on to the appropriate individual.
- Handle the initial escalation of concerns and try to bring them to a resolution and bring to the attention of the Director of Customer Care as needed.
- Develop and maintain an effective working relationship with all in office and site personnel as required
- Follow all government and/or company policies as they pertain to health and safety.
- Any tasks as assigned by the Director of Customer Service or Senior Management as needed.
Skills and Qualifications
- Minimum of 3+ years in a new home construction Customer Care Department.
- A strong working knowledge of Newstar, Tarion Builder Link and Microsoft Office.
- An understanding of the Tarion Construction Performance Guidelines and how it pertains to the Tarion 1, 2, and 7 year warranties.
- Strong organizational and time management skills to be able to prioritize and multitask to achieve positive results.
- You must have the ability to use common sense and sound judgement to come to decisions on many different situations as needed.
- A general working knowledge and understanding of residential construction for both low rise and high-rise projects.
Compensation Package $65,000-$80,000 plus package & benefits
Thank you for your interest in this job posting. We look forward to hearing from you. TalentSphere Staffing Solutions
talentsphere.ca
Canada Toronto: 416.900.3435 Calgary: 403.910.9222 Edmonton: 587.333.7929 Kelowna: 250.448.8880 Montreal: 438.448.4300 Mississauga: 905.919.3688 Ottawa: 613.783.1441 Vancouver: 778.807.9777 Victoria: 250.294.8095 Winnipeg: 204.285.3905
International Offices USA Toll-Free: 1855.900.3435 USA - Dallas 469.498.2002
About TalentSphere Staffing Solutions
Since 2013, TalentSphere Staffing Solutions has been a trusted partner for businesses across Canada and the US, providing top-tier recruitment and staffing services. With over two decades of industry expertise, our team of specialized recruiters is dedicated to connecting leading organizations with exceptional talent.
Our proven track record of successful placements speaks to our deep understanding of the industries we serve. We offer customized solutions that meet the unique needs of each client, whether it's executive search, permanent placement, or contract staffing. By leveraging our extensive network and market insights, we consistently deliver high-quality candidates who not only meet technical requirements but also align with company culture.
At TalentSphere, we believe in building lasting relationships and providing an unparalleled level of service, ensuring both clients and candidates find the perfect fit. With over 60 remote professionals working across Canada, we offer the agility and reach to support businesses of all sizes, from startups to global enterprises.
Discover how TalentSphere can help elevate your business by connecting you with the talent you need to succeed.
Customer Care Coordinator
Top Benefits
About the role
Our client is an international real estate firm delivering state of the art projects across continents. They have a vast operation in Toronto and are looking for top tier construction staff to join their team.
Primary Responsibilities
- Review and record all service requests to ensure accurate information is available for trades, site staff, management, and homeowners alike
- Follow all service targets as set by management to ensure timely completion of service requests.
- Maintaining Tarion information on the Builder portal including, but not limited to, enrollments, CCP’s and closing information.
- Correspondence with buyers regarding closing dates, PDI’s and trade appointments as needed
- Coordinate the Pre-Delivery Inspection schedule with the PDI team as needed.
- Prepare closing packages for homeowners to be available upon key pick up.
- Answer all phone calls and emails directed to the customer care department and deal with them as possible or provide detailed information to forward on to the appropriate individual.
- Handle the initial escalation of concerns and try to bring them to a resolution and bring to the attention of the Director of Customer Care as needed.
- Develop and maintain an effective working relationship with all in office and site personnel as required
- Follow all government and/or company policies as they pertain to health and safety.
- Any tasks as assigned by the Director of Customer Service or Senior Management as needed.
Skills and Qualifications
- Minimum of 3+ years in a new home construction Customer Care Department.
- A strong working knowledge of Newstar, Tarion Builder Link and Microsoft Office.
- An understanding of the Tarion Construction Performance Guidelines and how it pertains to the Tarion 1, 2, and 7 year warranties.
- Strong organizational and time management skills to be able to prioritize and multitask to achieve positive results.
- You must have the ability to use common sense and sound judgement to come to decisions on many different situations as needed.
- A general working knowledge and understanding of residential construction for both low rise and high-rise projects.
Compensation Package $65,000-$80,000 plus package & benefits
Thank you for your interest in this job posting. We look forward to hearing from you. TalentSphere Staffing Solutions
talentsphere.ca
Canada Toronto: 416.900.3435 Calgary: 403.910.9222 Edmonton: 587.333.7929 Kelowna: 250.448.8880 Montreal: 438.448.4300 Mississauga: 905.919.3688 Ottawa: 613.783.1441 Vancouver: 778.807.9777 Victoria: 250.294.8095 Winnipeg: 204.285.3905
International Offices USA Toll-Free: 1855.900.3435 USA - Dallas 469.498.2002
About TalentSphere Staffing Solutions
Since 2013, TalentSphere Staffing Solutions has been a trusted partner for businesses across Canada and the US, providing top-tier recruitment and staffing services. With over two decades of industry expertise, our team of specialized recruiters is dedicated to connecting leading organizations with exceptional talent.
Our proven track record of successful placements speaks to our deep understanding of the industries we serve. We offer customized solutions that meet the unique needs of each client, whether it's executive search, permanent placement, or contract staffing. By leveraging our extensive network and market insights, we consistently deliver high-quality candidates who not only meet technical requirements but also align with company culture.
At TalentSphere, we believe in building lasting relationships and providing an unparalleled level of service, ensuring both clients and candidates find the perfect fit. With over 60 remote professionals working across Canada, we offer the agility and reach to support businesses of all sizes, from startups to global enterprises.
Discover how TalentSphere can help elevate your business by connecting you with the talent you need to succeed.