Description

Position: Parking Lot Supervisor
Location: Lethbridge, AB
Pay Rate: $18-$22/hour
Schedule: Monday to Friday – 9:00 am to 3:00 pm
(part-time, 30 hours per week)

We are seeking motivated and detail-oriented Parking Coordinator to lead the day-to-day parking operations of a high-profile retail and office property located in Lethbridge. This role requires strong customer service skills, enforcement diligence, operational awareness, and a proactive attitude. The ideal candidate will serve as an onsite representative of Impark, ensuring compliance, cleanliness, and operational efficiency at all times. If you are a professional with a passion for ensuring the best customer experience and have strong communication skills, we encourage you to apply.

Key Responsibilities

• Customer Service: Provide exceptional and courteous service to all customers, acting as the primary onsite point of contact and representing Impark in a professional manner.

• Client Engagement: Liaise with the property management team and tenant representatives to address and resolve any site-specific concerns, promoting strong long-term relationships.

• Enforcement Compliance: Conduct regular on-foot patrols and issue violations as needed to ensure compliance with parking rules and regulations.

• Parking Meter Maintenance: Conduct basic troubleshooting and maintenance on parking meters and kiosks to ensure full functionality; escalate technical issues to operations when needed.

• Signage Upkeep: Perform routine checks on all onsite signage and ensure it remains clear, accurate, and professionally maintained.

• Site Standards & Safety: Perform frequent inspections of the parking facility to identify safety issues, maintenance needs, or areas requiring attention; escalate findings to the Account Manager.

• Exterior Litter Pickup: Maintain the cleanliness of the property through regular exterior litter pickup and tidying of high-traffic areas.

• Reporting: Submit accurate and timely weekly operational and enforcement reports to the Account Manager and client stakeholders as requested.

• Tenant Account Management: Oversee tenant permit distribution, ensure accurate records, reconcile monthly parking accounts, and support access card management.

• Administrative Support: Assist with inventory control, uniform upkeep, supply ordering, and general correspondence as needed.

• Client & Customer Retention: Proactively build positive relationships with clients and parkers to enhance satisfaction and promote continued engagement.

• Incident Management: Respond to and report safety or operational incidents. Support Impark and client teams in tracking and resolving claims.

• Strategy Support: Offer operational feedback to the Account Manager regarding rates, signage visibility, or promotional initiatives.

• Additional Duties: Perform other duties as required and assigned by the Account Manager to support the smooth operation of the facility.

Skills, Knowledge and Expertise

• Excellent written and oral communication skills

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• At least 18 years of age

• Previous supervisory experience

• Previous experience in parking industry, preferred

• Client relationship management skills.

• Strategic thinking abilities.

• Problem-solving and team-building skills.

Time Commitment

• Must be available to work Monday to Friday – 9:00 AM to 3:00 PM.

• Additional hours may be required based on property needs.

About Reimagined Parking

The Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

United States - California applicants only:

The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.