Job Opening

Non Union

Job Title

:

Nutrition and Environmental Services Manager

Job Opening Id

:

42914

# Required

:

1

Business Unit

:

Community Services

Division

:

Long Term Care Homes

Location:

:

Deer Park Villa

Standard Hours

:

35.00 / week

Full/Part Time

:

Full-Time

Regular/Temporary:

:

Regular

Salary Grade

:

5

Salary Range

:

$87,470 - $102,900

Post Date

:

2025-07-08

Close Date

:

2025-07-14

Division

Long Term Care Homes

Important Notices & Amendments

WHY YOU SHOULD JOIN OUR TEAM

At Niagara Region, we believe in a culture that recognizes and rewards employees who consistently demonstrate character, competence, and high-performing characteristics.

Work/life balance is important to us at the Niagara Region, all employees are assigned to one primary long-term care location but with the opportunity to work in any of our other long-term care facilities which include locations in Fort Erie, Port Colborne, Welland, St. Catharines, Niagara-on-the Lake, Grimsby, and Niagara Falls.

If you are passionate about making a difference through providing exceptional health and personal care and believe, as we do at the Niagara Region, that our long-term care homes should feel like any home should – warm, welcoming, safe, comfortable and affording our residents the ability to uphold their dignity, enjoyment of life, and quality of life, this position is for you.

To recognize, reward, and support our employees, we offer:

• Competitive wages and salaries
• Competitive benefits packages – including benefits for part-time employees!
• Ontario Municipal Employees Retirement System (OMERS), a Defined Benefit Pension Plan
• Access to group home and auto insurance
• Flexible work arrangements
• Corporate Wellness Centre
• Wellness funds
• Discounted fitness memberships
• Employee and Family Assistance Program services
• Educational funding and subsidies to support current and/or future career opportunities
• A robust mentorship program with longer-term and shorter-term experiences
• Employee Recognition Program and peer-to-peer recognition programs

About Us

Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

We welcome all applicants! For more information about diversity, equity, and inclusion at Niagara Region, Diversity, Equity and Inclusion - Niagara Region, Ontarioor email related questions to diversity@niagararegion.ca. To send input on reducing barriers in the current hiring process, please email myhr@niagararegion.ca

For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

Don’t have every qualification?

You may be hesitant to apply if you do not have every qualification listed in the posting. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds and varying levels of experience and education to apply. Our recruiters will evaluate your suitability for the role.

Please note that for unionized roles, we must follow collective agreement requirements. However, we encourage all interested candidates to submit their applications. We believe success in a role can extend beyond meeting every single requirement.

Job Description

Job Summary

Reporting to the Administrator Long Term Care, the Nutrition & Environmental Services Manager is responsible for providing safe, resident focused, quality dietary, housekeeping, and laundry services in the Long Term Care Home to residents/clients while ensuring compliance with Ministry, legislative, and corporate expectations.

Education

• Completed post-secondary degree or diploma program in Food Service and Nutrition Management, or completion of the Canadian Healthcare Association Food Service and Nutrition Management program, or a Registered Dietitian
• Updated Safe Food Handlers Certificate through Public Health.
• Member in good standing with CSNM (Canadian Society of Nutrition Manager)
• A post-secondary degree or diploma in Healthcare Environmental Services
• Certification and member of OHHA member (Ontario Healthcare Housekeepers’ Association)
• Completion of technical courses related to institutional, housekeeping, and linen management is preferred.

Knowledge

• At least 3 years of current related experience in a Long Term Care Home
• At least 3 years of current related experience in management.
• Demonstrated leadership and communication skills is preferred.
• Knowledge of computer software applications, including word processing and spreadsheets, preferably Microsoft Office applications.
• Knowledge of electronic documentation software
• Knowledge of the Ministry of Health and Long Term Care Homes Act and Regulations; Occupational Health and Safety Act; and the Accreditation Process
• Knowledge of Food Premise Act

Responsibilities

Manage the dietary, housekeeping, and laundry departments (30% of time):

• Oversees all dietary, housekeeping, and laundry dep.artment related issues
• Provides leadership to all areas of these departments in line with the divisional operations plan and strategic directions, Departmental and Corporate priorities, and the Council Business Plan.
• Supports the Continuous Quality Improvement Program of the Home by completing Inspection Protocols, indicators, annual program evaluations, balanced scorecard, and participating in Accreditation related activities. Identify areas for improvement and implement initiatives.
• Coordinates the ordering, inventory management, distribution, and appropriate and safe use of supplies and equipment for these departments.
• Chairs/attends various meetings as required
• Supervises the catering for special functions within the organization and for external agencies
• Meets and advises new residents of services offered, counseling residents on individual diets which do not require a registered dietitian expertise.
• Ensures the processing of all linen and personal clothing
• Ensures the buildings are clean and maintained
• Coordinates and implements the infection control program for the departments

Adherence to legislation/policies and procedures (20% of time):

• Ensures policies and procedures are established, implemented, revised, and adhered to for the dietary, housekeeping, and laundry department
• Develops and implements systems and processes that ensure these departments are compliant with all elements of the Long Term Care Act and other relevant legislation
• Maintains an active presence in the home to ensure the safety and quality of service provision, adherence to policies and procedures, and the effectiveness of systems and processes.
• Implements risk management related activities for these departments to optimize resident safety and mitigate risk related to training, physical plant, equipment, systems and processes, regulations and legislation.
• Ensures compliance in clinical documentation and care planning procedures and various applicable college standards (eg. College of Dietitians). Ensures that documentation of residents’ diets within the dietary department is accurate and up to date, and resident clinical records are updated. Involved in documenting within required time lines for MDS RAI coding, RAPS, and care planning.

Manages people resource planning for the division or operating unit, determining ideal organizational structures, identifying desirable role and skill mix requirements and ensuring ongoing work quality and deliverability of results (20% of time).

• Enables results with the organization’s human capital strategy to foster employee engagement.
• Directs and provides leadership for the activities and coaching of direct reports, providing work direction, setting priorities, assigning tasks/projects, determining methods and procedures to be used, resolving problems, ensuring results are achieved, and managing staff recruitment, performance, and skill development activities
• Ensures alignment and coordination of activity and quality of output between teams under their direction
• Ensures focus is service excellence, communication/transparency, innovation, and data integrity and work flow integration.
• Ensures staff has the information and resources to make successful plans and decisions.
• Ensures all people related issues, including recruitment, grievances and labour relations issues, are aligned to HR and Corporate standards and practices.
• Helps to break down barriers to employee success, ensuring collaboration and cooperation with other teams within their division and department
• Ensures Occupational Health & Safety policies, programs and practices are implemented, and maintained. This includes workplace inspections, monitoring, accident reporting and investigations, and ensuring any observed hazards or lapses in the functioning of OH&S processes, and other OH&S concerns are responded to promptly.
• Ensures all individuals under supervision have been informed of hazards and instructed on the necessary risk control and emergency response measures

Manages and administers annual and multi-year Capital and Operating budgets for which they are delegated authority ensuring support of Council’s objectives, financial transparency and accountability, monitoring budget adherence, identifying and explaining variances, and financial reporting is effectively managed in compliance with corporate financial policies (10% of time).

• Administer and approve the acquisition of goods and services for their direct reports in accordance with the procurement policy

Build Relationships (20% of time)

• Meets with residents, clients, and/or families to resolve concerns related to the dietary, housekeeping, and laundry departments
• Represents the Home in Provincial, Regional, and community planning forums or meetings
• Promotes the Home’s image in the community through various methods such as liaison with community organizations, public speaking.
• Oversees relationships in these departments to ensure all involved are working as “One Team”.
• Supports the other managers and Administrator in the Long Term Care Home as needed, in projects and initiatives aimed at improving resident care standards and the operation of the Home.
• In absence of the Programs Manager, provides management support in that department when required
• Collaborates with the interdisciplinary team and peer managers at the other seven Niagara Region Long Term Care Homes.
• As needed, provides meaningful work experiences for student placements. May be involved in evaluating performance.
• Manages various contracts related to these departments.
• Consults with professional staff and agencies to deliver the appropriate services to meet these department’s needs.

Special Requirements

• In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate for the vulnerable sector.
• This position requires the incumbent to undergo and pass a Tuberculosis screen as required by the corporation.
• This position must maintain the ability to travel in a timely manner to other offices, work locations, or sites as authorized by the Corporation for business travel.
• Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values.

Closing Statement

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!

Let us know why you would be an excellent team member by submitting your online application.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

• Email: myhr@niagararegion.ca
• Phone: 905-980-6000 or 1-800-263-7215
• Bell Relay: 1-800-855-0511
• In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department