Apply By: Wednesday, August 20, 2025 11:59 pm EDT

Head, Operational Services

Job ID:

232576

Posting status:

Open

Organization:

Ministry of Transportation

Division:

Operations Division

City:

Huntsville, North Bay, Sudbury

Position(s) language:

English

Job term:

1 Permanent

Job code:

M1011B - Technical Services16

Salary:

$92,920.00 - $135,056.00 Per year

Are you ready to drive operational excellence and shape the future of transportation in the Ministry of Transportation? Bring your expertise in highway maintenance, construction, and design to this progressive role. Join us in shaping the future of public transit in Ontario.

As the Head of Operational Services, you will lead the integration of ministry services in the North Operations region. This includes managing stakeholder relationships, emergency response, infrastructure preservation, and ensuring the continuous flow of people, goods, and services to drive economic prosperity. Your role will involve planning and managing the development and delivery of minor and major capital programs, subsidy programs, unincorporated roads, and utility programs. Additionally, you will oversee contract administration and emergency management to ensure compliance with policy and regulatory frameworks.

You will play a crucial role in fostering stakeholder engagement by consulting with indigenous communities and municipalities, ensuring their perspectives shape program planning and delivery. Furthermore, you will lead risk assessment, emergency planning, and safety program development within your assigned area.

for the role of Head of Operational Services and embark on a transformative journey with us!

About us:

The Highway Operations Office is responsible for the administration and oversight of maintenance contracts. Contracts include summer and winter maintenance operations including highway patrolling in summer and winter, snow removal, emergency incident response, pavement markings, pothole repair, electrical maintenance, bridge inspections and maintenance, signs, repair of ministry infrastructure damaged by accidents, and management of roadside vegetation including invasive species. Administers ministry's corridor management legislation, policies, standards, and procedures. It is also responsible for reviewing applications, assessing adherence to policies and impacts on the highway, resolving conflicts, issuing permits and enforcement of violations of policies. Provides support for capital improvements through design meetings, field reviews and oversight. Develops plans and participates in regional emergency preparedness and provides support and assistance to the Regional Action Group (RAG) and Emergency Operations Centre (EOC) during an emergency. Provides technical support/oversight and financial control/audit to local roads boards.

For more information, visit us at: Ministry of Transportation

The Ontario Public Service: Strengthening Ontario, together.

A career in the Ontario Public Service is driven by a passion for creating a stronger Ontario. If you share this ambition, we are fostering a diverse, equitable, and inclusive workplace where employees have the tools and opportunities they need to be fulfilled and inspired to move Ontario forward. Our leaders enjoy:

• Purpose-driven culture: Be part of a dynamic leadership team dedicated to serving 15 million Ontarians. Your leadership will drive long-term impact and contribute to public service excellence.
• Empowering work environment: Thrive in an inclusive workplace that reflects the population we serve, with flexible work arrangements and friendly workplaces that support you in bringing your authentic self to work and exploring your full potential.
• Expansive leadership opportunities: Benefit from endless growth opportunities, mentorship, and the chance to lead across various sectors. In the Ontario Public Service, your leadership journey can span multiple ministries and functions.
• Recognition and Rewards: Your efforts will be recognized both formally and informally, ensuring you feel valued and supported. We offer competitive salaries with performance-based pay, a defined-benefit pension plan, and comprehensive benefits that support your holistic wellness. Enjoy a range of vacation and leave options, along with access to employee and family assistance programs and inclusive counselling services.

About the job

At the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability, and courage in every action and decision. As a leader, you'll be at the forefront of creating a dynamic work environment that sparks innovation, fosters collaboration, and champions inclusivity. We value a diverse, anti-racist, and accessible workplace where everyone feels safe and respected. By embracing these values, you'll help build a vibrant team culture where every individual can thrive. Your leadership will inspire and motivate your team to achieve their best, aligning their efforts with our strategic vision.

To succeed in this role, you will be:

• Coordinating the development of capital programs, managing contracts, and resolving disputes.
• Maintaining and improving unincorporated roads and bridges.
• Participating in operational program planning, budgeting, and resource allocation.
• Overseeing external consulting and contract staff, ensuring compliance and quality of service.
• Implementing programs in alignment with plans, monitoring expenditures, and providing technical advice.
• Engaging stakeholders and coordinating consultations to incorporate their input.
• Managing the regional traffic operations center, ensuring smooth incident reporting and community notifications.
• Identifying and mitigating risks through emergency planning and safety management.

What you bring to the team

Strategic Leadership and Management Skills:

• You have experience providing strategic direction, guidance and coaching to technical staff.
• You have experience fostering an environment of high performance, learning, growth and continuous improvement.
• You can engage team members in a positive and inclusive work environment, promoting innovation and creativity.
• You have experience developing and implementing practical solutions to unique and complex issues.
• You have demonstrated skills in managing financial budgets and human resources, including labour relations issues.
• You have demonstrated the leadership behaviors, attributes and mindsets to lead the OPS into the future.

Technical Expertise:

• You are capable of interpreting and applying relevant legislation, policies, and specifications pertaining to infrastructure improvements, highway operations, drainage works, municipalities, and unincorporated areas.
• You have an understanding of drainage and road deterioration behavior, which enables you to identify and assess deficiencies, design, tender, and administer project, construction, and rehabilitation proposals,
• You have the ability to acquire knowledge of procurement principles within the ministry and government, enabling you to support the preparation, administration, and acquisition of services, as well as resolve conflicts to ensure the ministry's commitments are met and government objectives are promoted.
• You have the ability to acquire knowledge of the Ontario Building Code as it applies to ministry facilities maintenance, relevant emergency management legislation, policies and procedures and the Occupational Health and Safety Act to ensure adherence to safe working practices and procedures.

Program Management Skills:

• You possess the ability to lead and direct program delivery and project management effectively.
• You demonstrate strong analytical skills that enable you to authorize the development and implementation of plans, as well as supervise high-profile and time-sensitive projects.
• You have the capacity to review and evaluate new or existing policies and related legislation, assessing their relevance and applicability to the area. Furthermore, you can provide recommendations to senior management based on your assessments.
• You possess a keen ability to anticipate and identify potential key issues that may impact the program at the area level.

Communication, Stakeholder and Relationship Management Skills:

• You have excellent relationship building skills to promote effective engagement with stakeholders.
• You have the ability to liaison with the public often in a contentious and sensitive environment, contractors, municipalities and other agencies with tact and diplomacy.
• You have interpersonal and team building skills to provide leadership, monitor performance and promote excellence in customer service and team performance.
• You can represent the ministry by leading and/or participating on corporate and special projects, task forces, policy forums, committees and working groups both internally and externally, including broader public service and external stakeholders.
• You have strong oral and written communication skills including briefing and supporting materials and presentations.

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

Additional information:

Apply by:

Wednesday, August 20, 2025 11:59 pm EDT

Position details:

• 1 English Permanent, 3767 Hwy 69 S, Sudbury, North Region or 447 McKeown Ave, North Bay, North Region or 207 Main St W, Huntsville, Central Region

Compensation group:

Management Compensation Plan

Work hours:

Schedule 6

Category:

Management and General

Posted on:

Wednesday, July 30, 2025

Note:

• N-MT-232576/25

How to apply:

• You must apply online.

• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

• Read the job description to make sure you understand this job.

• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together