Requisition #: 25-0140

Location: Kitchener

Department: International Student Transition Support Services

Payband: H

Starting Rate: $36.29

Payband Range: $36.29 - $42.13

Hours/Week: 35

Posting Date: Wednesday, July 9, 2025

Closing Date: Tuesday, July 15, 2025 at 11:59 PM EST

Vacancy Type: Support Staff - Full-time Temporary Appendix D Contract

Position Summary

Temporary Full-Time Appendix D Support Staff replacement contract position (Immediate need – October 30, 2026)

The International Transition Coordinator (ITC) plays a critical role in the successful transition of international students to Canada, Conestoga College, and the local community. This position facilitates all aspects of pre-semester, pre-arrival and settlement advising that supports students with initial on-boarding, orientation and ongoing services. The ITC also provides post-arrival and settlement support on an as-needed basis to international students during and after their initial on-boarding and settlement. This includes assessing student needs or concerns; problem-solving; providing resources; and making appropriate referrals both internally (within the college) and externally (throughout the community).

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department Monday to Friday, 8:30 a.m. to 4:30 p.m., with three days on-site at the Doon campus located at 299 Doon Valley Dr. in Kitchener, and two days remote. Travel is required monthly to other campus locations.

Responsibilities

• Ensure international students are provided with the necessary tools, information, and resources to successfully transition to Conestoga and their new community prior to and after arrival
• Act as the first point of contact for international students to address their unique needs in transition through the development and implementation of tailored services
• Develop, organize, and facilitate early welcome and on-boarding events to enhance other college initiatives
• Participate in college-wide, virtual student program orientations and other in-person orientation events and initiatives
• Work with student staff and volunteers to establish a strong connection to the international student community through various outreach activities such as social media, listserv messaging, videos, workshops, website, and other social media postings
• Support international students in areas such as cultural adjustment, transitional strategies, and overall settlement
• Facilitate appropriate college connections and referrals to support student concerns and needs
• Participate in the “classroom visit” program as requested by faculty
• Provide information and explanation regarding the International Student Emergency Bursary Funds program
• Follow up with students regarding arrival plans, information confirmation and missing requirements requests to ensure students’ readiness and approval to begin studies
• Support soon-to-be graduates with tools, resources, and information to help them transition from Conestoga to the wider community
• Develop and disseminate a comprehensive portfolio of information, resources and referrals related to housing in accordance with the Residential Tenancies Act and Landlord and Tenant Board procedures; respond to queries from potential and current students, agents, recruiters, and other interested parties
• Create and maintain a current database of emergency housing options
• Act as the international office contact for college residence staff regarding international student applications, arrivals, and the Canada Homestay Network
• Help to build an off-campus peer-to-peer initiative that facilitates connections for housing help under the direction of the Manager
• Assist with hiring, training, and supervising student housing peers, staff or volunteers
• Create and maintain informational resources and learning activities (e.g., transition workshops, information sessions, text resources, etc.)
• Liaise and collaborate with various stakeholders, including other college departments, community organizations, external stakeholders, and Transition Coordinators across campuses
• Maintain records and statistics; analyze quantitative and qualitative data; evaluate effectiveness of initiatives against defined outcomes; develop reports and make recommendations to support continuous improvement
• Research best practice models for international student transition support
• Build awareness of International Office Services and supports during the academic cycle through timely communications to faculty, staff and students
• Represent the college on relevant college and community committees
• Develop and maintain training manuals and department policy and procedure notes as a basis for new staff training

Qualifications

• Three-year diploma/degree in business, social sciences, arts, student services, international studies, education or a related field of study is required
• Minimum of three years demonstrated experience working with students or newcomers to Canada is required; experience in a post-secondary setting preferred
• Excellent judgement, strong problem-solving and interpersonal communication skills to work with diverse student populations (as defined in the Human Rights Charter)
• Experience with volunteer mentoring, program development, implementation and evaluation is an asset
• Public speaking experience is an asset
• Understanding of relevant policies and procedures, such as the Residential Tenancies Act
• Understanding of the rules related to advising, privacy and confidentiality
• Proficient in Microsoft Word, OneNote, PowerPoint, Excel, Teams, Zoom, and other online meeting software
• Familiarity with basic office procedures and the ability to conduct internet research
• Access to reliable transportation and ability to travel to multiple campus locations is required

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Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.

We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.