Opening Statement

The City of Kingston is grateful to experience the traditional territories of Anishinabek (Ah-nish-nah-beg), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen·dat). Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government.

At the City of Kingston, we believe that diversity and inclusion are essential elements of a thriving workplace. We value the unique perspectives and experiences that each individual brings to our team. As we continue to grow, we are dedicated to creating an environment where all employees feel welcomed, respected, and empowered to contribute their best work. The City of Kingston views diversity as its strength and we encourage applications from individuals of all backgrounds, including those from underrepresented communities.

As staff, you play a pivotal role in enhancing people's lives by delivering exceptional, customer-centered services of the highest quality. Within our highly ethical environment, you'll embrace accountability by consistently going above and beyond, actively listening to our customers, creatively addressing their needs, and maintaining unwavering respect for all individuals you serve. As a result, you'll become an integral part of our qualified and dynamic team, recognized for its compassion, excellence, integrity, inclusivity, and adaptability.

Position Summary

This position is responsible to provide first point-of-contact to the public in collecting and processing a variety of customer payments including property tax, utilities, parking tickets & permits and transit passes using various financial systems.

The Cashier provides superior customer service by responding to inquiries, complaints and investigating discrepancies.

Responsibilities also include the processing and data entry of payments, balancing cash and preparing deposits, reconciling revenue and updating spreadsheets for upload into financial management system.

KEY DUTIES & RESPONSIBILITIES

Process a variety of customer payments received in person, by mail, drop box, or over the phone

Respond to public and internal inquiries, complaints and investigating discrepancies

Input data, reconcile payments and prepare bank deposits

Process photo identification cards for transit passes, contract workers and staff

Perform general office duties such as opening mail, filing, and faxing

Update and reconcile various revenue sources for processing in the financial management
system

Maintain petty cash for City Hall

Perform other duties as assigned.

Qualifications, Competencies

High School (Grade 12) diploma or equivalent plus a 1 year certificate in office administration or equivalent

One (1) year experience handling high volume of financial transactions

Experience in a municipal/public sector setting is an asset

Must demonstrate corporate values of Belonging, Collaboration, Accountability, and Innovation

Skills, Abilities, Work Demands

Strong verbal and written communication skills

Strong customer service skills, including the ability to establish good working relationships with a variety of internal and external clients and the public

Ability to work effectively, independently and as a team member

Intermediate skills in MS Office (MS Excel will be tested at Intermediate level)

Organizational and time management skills with a capacity to learn

Demonstrate integrity; adhere to professional standards, regulations and corporate policies and procedures (e.g. Code of Conduct)

Typing speed of 45 wpm

Required to obtain and maintain satisfactory criminal record check.

Closing Statement

Please apply to Career Opportunities at: www.cityofkingston.ca/Careers
Please inform us of any accommodations we need to make to ensure a barrier-free recruitment experience. Accommodations are available in accordance with the Ontario Human Rights Code (OHRC)and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process. We’re happy to provide more information if you email us at HRCity@cityofkingston.ca

Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.