Solar Operations Analyst

Permanent, Full-time

Onsite, Calgary, AB

$52,000-$62,000/year

Shift Energy Group is seeking a Solar operations Analyst to join our team in Calgary, AB . This role plays a critical part in monitoring solar PV systems, identifying issues, and supporting on-site resolution. Working closely with both internal teams and clients, the Technical Support/Solar Analyst helps drive efficient issue resolution and system performance. This position is ideal for a proactive, analytical professional who thrives in a fast-paced environment and is passionate about solar energy and sustainability.

We're a leader in designing and building solar and energy storage projects across Canada. We work on residential, commercial, off-grid, and on-grid projects, offering comprehensive solar and energy storage solutions tailored to diverse energy needs.

Headquartered in Victoria, BC, we operate in five provinces: British Columbia, Alberta, Ontario, New Brunswick, and Nova Scotia. Our mission is to deliver exceptional, sustainable energy solutions that drive positive change and move the industry forward.

About the Role:

As a Solar Operations Analyst you’ll be responsible for monitoring solar PV systems and proactively identifying performance issues to support timely resolution. You will play a key role in maintaining strong communication with clients, assisting them in troubleshooting and reconnecting their monitoring systems to ensure continued system visibility and performance.

Job Responsibilities:

• Monitor solar PV systems using various platforms to ensure optimal system performance.
• Identify system issues and generate service tickets for on-site resolution by field technicians.
• Open and manage warranty/RMA claims with manufacturers for defective equipment.
• Communicate with clients regarding system issues and outline the steps being taken to resolve them.
• Provide remote support to clients for reconnecting monitoring systems to the internet.
• Maintain internal monitoring databases, ensuring all projects are accurately registered and actively tracked.
• Enter and update data across multiple platforms including CRM systems, Google Sheets, and monitoring tools.
• Collaborate with internal teams, installers, and manufacturers to streamline issue resolution processes.
• Analyze the performance of operating photovoltaic sites on a regular basis to identify trends or anomalies.
• Perform other related duties as assigned.

Assets (preferred but not required):

• Post-secondary degree or technical diploma from and accredited institution
• Preferred Education: Electrical Engineering, Mechanical Engineering, Energy Systems
• Engineering Technology, Sustainable Energy Management
• Relevant internships or co-op experiences
• Electrical background or physical or mechanical engineering or any other relevant scientific
• Experience in customer support or technical service roles

Requirements:

• Proficient knowledge and experience with Solar PV systems
• Familiarity with monitoring platforms (e.g., APS, SolarEdge, Enphase, Fronius, etc.).
• Ability to troubleshoot basic network connectivity issues (Wi-Fi, LAN).
• Capable of working autonomously with minimal supervision
• Deeply passionate about solar energy and sustainability
• Eager to continually learn, grow and hold oneself accountable
• Demonstrates exceptional work ethic and proactively tackles new challenges
• Proven ability to collaborate effectively across departments
• Diligent attention to detail and strong organizational skills
• Excellent verbal and written communication skills in English

We Offer:

• Competitive salary and benefits, including extended health and dental.
• Paid vacation, sick leave, RRSP matching.
• Opportunities for professional development.
• A positive and inclusive work culture with regular company events.

Location: This position is onsite at our Calgary office and does not offer remote work options.

Applicants must be currently located in Calgary.

Diversity, Equity, and Inclusion:

We are an equal-opportunity employer and do not discriminate based on race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or any other legally protected status. All qualified applicants will receive consideration for employment without discrimination.

Working at Shift:

This is an excellent opportunity for a self-starter to join a young, dynamic organization with growth and personal development opportunities. We power change. Our commitment is to unlock solar energy's full potential for a brighter, sustainable future.

For further insights into Shift's company culture, explore our website at Shift.ca and Instagram Reels

at @shiftenergygroup.

Join us in shaping the future of the solar industry in Canada.