Integris is looking for an individual to work as a Member Service Representative (MSR) on a permanent, full-time basis in Quesnel branch.

As MSRs often serve as the initial point of contact for Integris, their role is vital to the organization's success. It encompasses not only the management of financial transactions but also the provision of an outstanding service experience—embodying the Integris Experience. Successful MSRs are characterized by their organizational skills, personable demeanor, patience, accuracy, and efficiency, all while maintaining a friendly and engaging attitude.

Member Service Representatives (MSRs) at Integris play a crucial role in delivering exceptional service to our members. They are responsible for making quality referrals, addressing member issues and complaints with professionalism and positivity. This position demands an outgoing individual with superior communication skills, adept at resolving problems tactfully and exercising sound judgment in various situations.

Salary Range: $20.17 to $23.43 CAD per hour.

Total Rewards: We provide employees with a comprehensive compensation package beyond the base salary, including:

• Employer paid pension plan.
• Generous paid time off options to foster work-life-family balance
• Extended health & dental benefits
• Time off for Volunteering
• Vision Care
• Short-term and Long-term disability insurance

Key responsibilities:

• Negotiate basic transactions including deposits, withdrawals, payments, cheque orders, foreign currency, and wire transfers.
• Complete daily balancing of money orders, cheques, bills, credit card transactions, and foreign exchange.
• Open simple sub-accounts, respond to general inquiries, update member information, and handle basic account maintenance and closures.
• Build member relationships, achieve referral goals, encourage the use of new products, and provide information on credit union services.
• Assist with branch administrative tasks, balance the ATM, and help maintain branch appearance.

Qualifications:

• Basic understanding of financial transactions and customer service.
• Ability to clearly and effectively interact with members.
• Efficiently manage transactions and maintain accurate records.
• Proven ability to handle inquiries and resolve issues professionally.
• Accuracy in handling financial transactions and member information.

The deadline for this position is: June 30, 2025.

Experience

Preferred

• 1 year(s): Banking
• 1 - 3 years: Customer Service

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well