Mission

The Calgary Board of Education (CBE) is the largest school board in western Canada with over 144,000 students and 16,000 employees. Our mission: Each student, in keeping with their individual abilities and gifts, will complete high school with a foundation of learning necessary to thrive in life, work and continued learning. We pride ourselves in the values we hold. Students come first. Learning is our central purpose. Public education serves the common good. The CBE encourages an inclusive and equitable workplace, which supports our diverse student and employee community. We encourage all applicants to join our dynamic, diverse, and collaborative culture and welcome applications from all qualified individuals.

When you apply to the CBE, you can feel good about serving our future leaders and contributing to student success.

Competition Info

Competition Close Date: Wednesday, July 23, 2025 @ 11:59 PM

Calendar: 12 Month

Salary: Staff Association Grade F, $30.01 - $39.98 per hour

FTE: 1.0, 35 hours per week

This is a temporary position ending June 25, 2026

Position Description

Under supervision of the Manager, and with functional direction from Supervisors, the purpose of this position is to maintain and coordinate network and systems assets inventory, vendor contracts and licenses, hardware and software maintenance agreements, analyse and document workflows, budgeting, produce technical drawings, and carryout project management, logistical and administrative activities. This position is accountable for the ordering and receiving of computer and network equipment, and ensuring that inventories, service agreements, contracts and licenses are maintained on all enterprise network and server equipment. This position is also accountable for providing effective and accurate support and technical services to ensure the efficient workflow and operation of the department, working groups, projects, and response teams.

This position is accountable for:

• Accurately and efficiently administering and maintaining of inventory, asset databases, maintenance contracts and licenses on all equipment and software
• Assisting with technical aspects of project and operational work including the tracking of timelines, budgets, changes, issue logs and producing technical and architectural drawings
• Analysing and documenting of work process workflows
• Administrative tasks and duties in support of the team

Responsibilities:

• Identifies requirements for, develops and maintains databases for Data Centre and Network communication equipment and servers. Maintains and ensures the accuracy of current information and reports on the inventory status of hardware, software, and licenses. Processes, tracks and receives equipment orders for communication equipment and servers. Checks outgoing orders and shipments received, validating technical components quantities. Contacts and communicates with equipment vendors as required to resolve deficiencies in orders.
• Oversees the coordination and administration of software and hardware warranties, contracts, agreements and licenses. Ensures that warranty, maintenance and license agreements are in place for a multi-million equipment deployment. Also ensures that mutli-million dollar maintenance and service contracts are in place including the CBE Corporate Responsibility budget. Contacts vendors and coordinates changes and administrative requirements of warranties, contracts, service and maintenance agreements and licenses. Identifies cost savings opportunities and co-ordinates with Strategic Sourcing Solutions and ITS subject matter experts to provide the most cost effective procurements.
• Maintains Data Communications contract records. Regularly reviews orders with ITS technical representatives and cancels communication lines and/or links as necessary. Monitors status and accuracy of invoices and communicates with vendor and Calgary Board of Education (CBE) financial departments to ensure accounts are current and changes are processes.
• Records, monitors and analyses expenditure on the department’s operating and capital budgets. Identifies and researches cost savings opportunities. Coordinates strategic budget planning with-in the department.
• Establishes, modifies and maintains office and record management procedures and systems to ensure departmental effectiveness and efficiency. Prepares cost reports, cost comparisons, and provides analysis for the Manager.
• With technical input from application, network, server, data-centre, database, or security Analyst and Specialists produces technical or architectural drawings. Will also create technical or informational user documentation.
• Prepares and submits requisitions for all departmental equipment purchases and purchase related to capital projects and operating initiatives. Ensures that requisitions follows internal ITS and external Strategic Sourcing Guidelines. Creates or reviews technical support materials justifying the procurement.
• Administers and maintains departmental processes and systems by utilizing scripting or other software tools (where necessary) to develop, test and implement minor programming changes.
• Acts as the Logistics Lead for ITS Emergency Response Teams (ERT) and in Disaster Recovery (DR) situations by organizing space, cross functional teams, vetting communications and completing emergency procurements, updating system status pages/lines, and tracking post incident activates. Responsible for coordinating activities between ERT/DR Leads, and external resources outside of ITS or Learning Innovations. Make recommendations on improvements to response handling. Tracks completion of recommendations.
• Analyses internal or cross functional processes that affect the department. Meets with key stakeholders, gathers requirements, optimizes processes, and documents workflows. Routinely reviews department procedures and provide oversight.
• In support of both internal and external IT Audits, maintains an ongoing artefact repository. Routinely review repository for completeness and identifies to section leads the need for remediation. Prepares “Provided by Customer (PBC) documentation as requested by auditors. Provides explanations of Artefacts and working practices as requested. Provides logistical and technical support for internal IT audits.
• Performs the secretariat role for ITS Change Management Practice and other Working Groups. Including establishment of schedules, organization of meetings, change and issue tracking and follow-up on task assignments.
• Answers routine and complex user queries, screen call queues, redirect calls, and provide other technical assistance to users during times of high Service Desk call volumes.
• Works with product vendors to acquire specialized products and maintain current price lists. Researches, reports on options and make recommendations for purchase.
• Maintains adequate stock levels of spare parts and equipment used in schools and the data centre. Updates equipment inventory databases as required.
• Returns and tracks faulty equipment for warranty purposes with vendors.
• Maintains current skills and remains knowledgeable with applicable technologies and software tools.
• Performs other related responsibilities as assigned to meet department goals and objectives.

Qualifications:

Education and Experience

• Post-Secondary Diploma in Computer Science, Technology or related field with two years of progressively more responsible related service;
• Working knowledge of purchasing, accounting procedures, and financial systems user interfaces are a strong asset.
• Experience in technical working groups, change management practices, and ERT or DR teams an asset.
• Experience in working with multi-million operational and capital dollars budgets required.
• An equivalent combination of directly related education and directly related experience may be considered.
• Information Technology and Infrastructure Library (ITIL) Certification is a strong asset

Demonstrated Skills and Competencies

• Confidence and understanding of basic principles of computer and network operating systems, hardware and software operations.
• Demonstrated negotiation and bargaining skills.
• Aptitude and willingness to learn specialized computer skills or new computer applications.
• Proficiency with database application development, including tables, queries, forms, reports, and modules.
• Proficiency within Microsoft Visio, including drawing, layering, links, and flow charting.
• Proficiency with spreadsheets, including development of links, templates and macros.
• Strong oral, written, and listening skills.
• Strong multi-tasking, organizational and time management skills.
• Strong problem solving and strong decision making
• Ability to work both independently as well as in a team.
• Personal suitability.

Conditions of Employment

Police Information Clearance: Applicants new to the Calgary Board of Education WHO ARE OFFERED EMPLOYMENT must complete and pass a police information clearance before employment is confirmed.

Be Part of Our Success

A career with the CBE offers incredible opportunities, rewards and supports.

Land Acknowledgement

The Calgary Board of Education acknowledges the traditional territories and oral practices of the Treaty 7 Nations, including the Siksikaitsitapi Nations, Tsuut'ina Nation, and the Îyârhe Nakoda Nations. We acknowledge the Métis Nation within Alberta, and all people who make their homes in the Treaty 7 region of southern Alberta. As a learning organization, we are committed to advancing the Truth and Reconciliation Calls to Action focused on Education for ReconciliACTION.