Manager, Operations Support, Patient Service Centres
Top Benefits
About the role
For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
Status: Full time
Schedule: Monday – Friday
Number of positions: 1
Internal Application Deadline: 22 July 2025
This vacancy is for an existing position.
Reports to: Director, Patient Service Centres
Purpose of the Role Reporting to the Director, Patient Service Centre, the Manager, Operations Support, Patient Service Centres is accountable for supporting LifeLabs’ strategy in British Columbia. This includes managing the intake from Business Development to all requests for services from LifeLabs, accurately identifying the scope and complexity of service, engaging all required stakeholders and working with the operation to provide costing details when required for the financial analysis. A recommendation will be formulated and provided to the Key Stakeholders for a final decision. The Manager will ensure all stakeholders agree and aligned on project and contract deliverables.
Your Responsibilities Will Include
- Manage the intake of all requests for service that are provided by Business Development (Key Account Managers, Sales, Contracts, B2B) and ePMO.
- Ensure complete understanding and provide impact assessment of contract deliverables on the operation.
- Manage the intake of requests for service and support.
- Ensure consistent provincial practices and processes are in place to assess and review service requests.
- In collaboration with Operations and other functions, utilize and refine a comprehensive complexity matrix to properly define and assess new service opportunities.
- Create a standard, comprehensive system of documentation to capture all required information.
- Assess new opportunities and current services scheduled for renewal across all aspects of the business in conjunction with other stakeholders in the context of the growth strategy.
- Formulate a recommendation, including a risk assessment and resource requirements, to Key Stakeholders to inform a final decision.
- Ensure all stakeholders are aware, aligned and in agreement with all projects and contract deliverables.
- Provide details to track all new opportunities (approved and declined).
- Educate stakeholders on the information collected from internal and external clients requesting service.
- Meet the timelines to decision KPI, as determined, based on complexity.
- Ensure all approved requests for service are assigned to the proper stream for planning and execution – NPI, ePMO, Operations Support, Operations.
What You Bring To The Role
- University Degree or Diploma
- Minimum 3-5 years of experience in a related position.
- Experience in a management role within the Laboratory industry (hospital or private)
- Strong business acumen
- Experience building and maintaining relationships.
- Strong understanding of the Operation and BC programs.
- This role is an individual contributor who is expected to build and maintain strong customer relationships; Serves as an ambassador for LifeLabs; responds to all requests for service; acts as a liaison role between different functions and Operations
- Expected to formulate recommendations based on gathering all of the relevant information to present to the key stakeholders for final decision.
- Interaction at the Executive/Board Level is based on providing relevant data to inform decisions.
- Travel 20% of the time within BC.
LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.
In Addition To a Competitive Compensation Package, LifeLabs Provides a Comprehensive Total Rewards Program, Specific To The Job Position. Your Package May Include
- Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
- Retirement Savings Plan
- Vacation and Wellness Days
- Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
- Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.
In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.
Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.
Ready to empower healthier Canadians? Apply today!
About LifeLabs
LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.
At LifeLabs, the passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.
Manager, Operations Support, Patient Service Centres
Top Benefits
About the role
For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
Status: Full time
Schedule: Monday – Friday
Number of positions: 1
Internal Application Deadline: 22 July 2025
This vacancy is for an existing position.
Reports to: Director, Patient Service Centres
Purpose of the Role Reporting to the Director, Patient Service Centre, the Manager, Operations Support, Patient Service Centres is accountable for supporting LifeLabs’ strategy in British Columbia. This includes managing the intake from Business Development to all requests for services from LifeLabs, accurately identifying the scope and complexity of service, engaging all required stakeholders and working with the operation to provide costing details when required for the financial analysis. A recommendation will be formulated and provided to the Key Stakeholders for a final decision. The Manager will ensure all stakeholders agree and aligned on project and contract deliverables.
Your Responsibilities Will Include
- Manage the intake of all requests for service that are provided by Business Development (Key Account Managers, Sales, Contracts, B2B) and ePMO.
- Ensure complete understanding and provide impact assessment of contract deliverables on the operation.
- Manage the intake of requests for service and support.
- Ensure consistent provincial practices and processes are in place to assess and review service requests.
- In collaboration with Operations and other functions, utilize and refine a comprehensive complexity matrix to properly define and assess new service opportunities.
- Create a standard, comprehensive system of documentation to capture all required information.
- Assess new opportunities and current services scheduled for renewal across all aspects of the business in conjunction with other stakeholders in the context of the growth strategy.
- Formulate a recommendation, including a risk assessment and resource requirements, to Key Stakeholders to inform a final decision.
- Ensure all stakeholders are aware, aligned and in agreement with all projects and contract deliverables.
- Provide details to track all new opportunities (approved and declined).
- Educate stakeholders on the information collected from internal and external clients requesting service.
- Meet the timelines to decision KPI, as determined, based on complexity.
- Ensure all approved requests for service are assigned to the proper stream for planning and execution – NPI, ePMO, Operations Support, Operations.
What You Bring To The Role
- University Degree or Diploma
- Minimum 3-5 years of experience in a related position.
- Experience in a management role within the Laboratory industry (hospital or private)
- Strong business acumen
- Experience building and maintaining relationships.
- Strong understanding of the Operation and BC programs.
- This role is an individual contributor who is expected to build and maintain strong customer relationships; Serves as an ambassador for LifeLabs; responds to all requests for service; acts as a liaison role between different functions and Operations
- Expected to formulate recommendations based on gathering all of the relevant information to present to the key stakeholders for final decision.
- Interaction at the Executive/Board Level is based on providing relevant data to inform decisions.
- Travel 20% of the time within BC.
LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.
In Addition To a Competitive Compensation Package, LifeLabs Provides a Comprehensive Total Rewards Program, Specific To The Job Position. Your Package May Include
- Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
- Retirement Savings Plan
- Vacation and Wellness Days
- Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
- Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.
In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.
Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.
Ready to empower healthier Canadians? Apply today!
About LifeLabs
LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.
At LifeLabs, the passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.