Position Summary

Under the direct Supervision of the Manager, Slot Operation, this position will provide excellent customer service while overseeing the slot machines in a specified area of the casino, helping customers with jack pot payouts, and handling problems regarding the machines. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Verify and pay off jackpots and cancel credits; Clearing bill and ticket jams and checking game and voucher histories to maintain game integrity, answer questions and solve disputes

• Actively monitors and observes slot players and machines within assigned area and offer assistance, instruction and advice on the various types of games and machines in the Casino

• Perform routine procedures with slot machine printers, bill validators, adding/removing paper and fixing tilts, change bills, reset machines after jackpot processing, restock ticket paper, fill printers;

• Provide professional and courteous customer service;

• Assisting with awareness of and excitement for on-going and up-coming Casino promotions

• Maintain a clean, tidy, and pleasant environment for the customer;

• Working in compliance with internal controls, company policies and procedures and/or the governing policies and procedures; report any violations and escalate to the appropriate level as necessary Acquiring and maintaining a strong knowledge of all Slot operations policies and procedures

• Manages other initiatives and other duties as required or directed

Education and Qualification Requirements

• High School diploma; post secondary education an asset

• Strong understanding of Slots operations and knowledge of gaming policies is an asset

• Ability to multi-task, lead and motivate in a very busy environment in a very respectful and courteous manner.

• Excellent customer relations; staff relations and administrative skills

• Ability to work well in a team environment with strong communication skills

• Strong mathematical skills

• Bilingualism in English/French is an asset

• Must be 19 years of age or older

• Ability to successfully obtain and maintain a Gaming Registration within applicable province (New Brunswick).

Work Environment Considerations

• Fast paced with multiple priorities, deadlines and deliverables; exposure to some noise. The role requires a flexible schedule that adapts to business needs, will have non-traditional work hours including primarily early morning shifts, weekend shifts or holiday.

Special Working Conditions

Our reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner. Every team member will be obliged to understand and follow all the policies outlined in Great Canadian’s Corporate Ethics & Conduct Manual and will disclose any irregularities or wrongdoing in accordance with the Company’s Whistleblower Policy. The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department.

Compliance Requirements

• Every team member must comply with all requirements of the Corporate Ethics & Conduct Manual and with all other corporate policies communicated to the employee.

• Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.

Adhering to all company and regulatory policies as they relate to functions of the position.

Licensing and Certification Requirements

Permanent employment may be dependent upon the authorization and continued approval of the Provincial Regulatory Bodies. New employees will complete an application and will begin work after regulatory approval is granted. Existing team members will reapply as necessary, and continuing work will be dependent upon successful reapplication. For positions that require additional certification, the appropriate level of certification will be maintained.