Officer, Disability Management
Top Benefits
About the role
Job Requisition Id: 191976
Business Function: Human Resources
Primary City: Halifax - Hybird Other Location(s): Province: Nova Scotia
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level: CPMGA01
Number of Vacancies 1
Job Closing Date (YYYY-MM-DD): 2025/06/19 Job Description The Officer, Disability Management (DM) is the first level of contact on behalf of the DM function. Provides effective administration and delivery of several benefit programs for Canada Post: Short-Term Disability (STD) and Long-Term Disability (LTD) and Worker’s Compensation (WCB). Manages programs in line with corporately approved processes and policies focusing on industry best practices providing holistic care for ill or injured employees. Ensures services are delivered in a cost-effective manner in a collaborative environment with employees, team leaders, service providers, and bargaining agents. Keeps abreast of relevant legislation and ensures program compliance and currency. Executes action plans to ensure policy and program compliance, consistency in application, continuous improvements and Return on Investment (ROI) on benefits programs.
Job Responsibilities Below are the main job requirements and responsibilities for Officer, Disability Management.
- Administers the delivery of various DM programs for Canada Post in line with best practices, legal environment, and collective agreements. Ensures compliance to policies and processes, consistency in delivering advice, interpretation and application of policies and processes within the assigned program.
- Conducts analysis and recommends modifications to policies and processes in line with corporate business directives, legislative requirements, continuous improvement, customizing for particular employee groups.
- Interacts with service providers and participates in the annual account planning including the annual provider contract review, renewal and regular reporting requirements on financials; service legal agreements. Maintains positive and productive working relationships; participates in review meetings on the health of the provider contract with Canada Post.
- Acts as the central contact person and subject matter expert (SME) as a model DM practitioner to bring technical expertise to assist in the resolution of issues (such as policy interpretations and applications), provides advice and identifies potential options; conducts thorough research into specific files to determine whether the issue is an administrative, a process, or a policy issue; provides national training on programs.
- Manages competing interests to maintain policy integrity within DM function (CHRC, unions, employee, commissions); such as requests for the introduction of benefit elements which could potentially contradict a collective agreement or the corporation’s business strategy.
Job Responsibilities (continued)
- Receives confidential data and manipulates raw data and records from internal sources, service providers and industry (such as Industry Canada, Statistics Canada). Analyzes for trends, cause and effects and issues which may require action to meet corporate expectations or contractual obligations. Identifies continuous improvement opportunities, policy implications and presents findings to Manager. Prepares presentations to key stakeholders.
- Coordinates the resolution of assigned cases within realm of known solutions; escalates exceptions.
- Manages risk by ensuring the provision of accurate information and quick turnaround of requests.
- Participates, as a representative on behalf of CPC, in appeals, grievances or arbitrations related to DM as a SME to provide guidance, policy interpretation and position of CPC.
Qualifications Education
- Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training
Experience
- 2 to 3 years of relevant functional experience
- (If managing a team) One or more years’ experience managing people
- One or more years of experience in a unionized environment an asset
Other Candidate Requirements
- Proficient computer skills and competent with Microsoft Office programs
- Strong communication, analytical, and customer service skills
Other Information Canada Post’s values and behaviours Our Values - Trust , Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.
Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.
We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website.
About Canada Post / Postes Canada
As the country's postal service and leading ecommerce delivery company, we’re committed to serving Canadians and Canadian businesses, working for the greener good, and delivering a stronger Canada.
We are the only delivery organization with the network and commitment to serve all of the more than 17 million addresses across Canada. We operate the largest retail network in Canada, with almost 5,900 post offices in every corner of the country. Our nearly 68,000 employees connect us with Canadians and are proud to serve the communities where they live and work.
Canadians are at the heart of everything we do. We are dedicated to meeting their rapidly evolving needs and expectations. Our purpose, A Stronger Canada – Delivered, is anchored in our commitment to provide a service all Canadians can count on; demonstrate environmental and social leadership; and create a safe and welcoming workplace for all employees.
En tant que service postal et chef de file de la livraison des colis du cybercommerce au pays, nous sommes déterminés à servir la population et les entreprises d’ici, et à être porteurs d’un Canada plus fort et plus vert.
Grâce à notre réseau de livraison inégalé, nous avons la responsabilité de servir plus de 17 millions d’adresses d’un océan à l’autre. Avec près de 5 900 bureaux de poste, nous exploitons le plus vaste réseau de vente au détail au pays. Nos gens – quelque 68 000 employées et employés – servent fièrement les collectivités où ils vivent et travaillent, et nous relient à la population.
Les Canadiennes et les Canadiens sont au cœur de tout ce que nous faisons, et nous mettons tout en œuvre pour répondre à leurs besoins et à leurs attentes qui évoluent rapidement. Notre raison d’être, Porteurs d’un Canada plus fort, repose sur notre volonté d’offrir un service sur lequel tout le monde peut compter, de faire preuve de leadership en matière d’environnement et de responsabilité sociale, et de créer un milieu de travail sécuritaire et accueillant.
Officer, Disability Management
Top Benefits
About the role
Job Requisition Id: 191976
Business Function: Human Resources
Primary City: Halifax - Hybird Other Location(s): Province: Nova Scotia
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level: CPMGA01
Number of Vacancies 1
Job Closing Date (YYYY-MM-DD): 2025/06/19 Job Description The Officer, Disability Management (DM) is the first level of contact on behalf of the DM function. Provides effective administration and delivery of several benefit programs for Canada Post: Short-Term Disability (STD) and Long-Term Disability (LTD) and Worker’s Compensation (WCB). Manages programs in line with corporately approved processes and policies focusing on industry best practices providing holistic care for ill or injured employees. Ensures services are delivered in a cost-effective manner in a collaborative environment with employees, team leaders, service providers, and bargaining agents. Keeps abreast of relevant legislation and ensures program compliance and currency. Executes action plans to ensure policy and program compliance, consistency in application, continuous improvements and Return on Investment (ROI) on benefits programs.
Job Responsibilities Below are the main job requirements and responsibilities for Officer, Disability Management.
- Administers the delivery of various DM programs for Canada Post in line with best practices, legal environment, and collective agreements. Ensures compliance to policies and processes, consistency in delivering advice, interpretation and application of policies and processes within the assigned program.
- Conducts analysis and recommends modifications to policies and processes in line with corporate business directives, legislative requirements, continuous improvement, customizing for particular employee groups.
- Interacts with service providers and participates in the annual account planning including the annual provider contract review, renewal and regular reporting requirements on financials; service legal agreements. Maintains positive and productive working relationships; participates in review meetings on the health of the provider contract with Canada Post.
- Acts as the central contact person and subject matter expert (SME) as a model DM practitioner to bring technical expertise to assist in the resolution of issues (such as policy interpretations and applications), provides advice and identifies potential options; conducts thorough research into specific files to determine whether the issue is an administrative, a process, or a policy issue; provides national training on programs.
- Manages competing interests to maintain policy integrity within DM function (CHRC, unions, employee, commissions); such as requests for the introduction of benefit elements which could potentially contradict a collective agreement or the corporation’s business strategy.
Job Responsibilities (continued)
- Receives confidential data and manipulates raw data and records from internal sources, service providers and industry (such as Industry Canada, Statistics Canada). Analyzes for trends, cause and effects and issues which may require action to meet corporate expectations or contractual obligations. Identifies continuous improvement opportunities, policy implications and presents findings to Manager. Prepares presentations to key stakeholders.
- Coordinates the resolution of assigned cases within realm of known solutions; escalates exceptions.
- Manages risk by ensuring the provision of accurate information and quick turnaround of requests.
- Participates, as a representative on behalf of CPC, in appeals, grievances or arbitrations related to DM as a SME to provide guidance, policy interpretation and position of CPC.
Qualifications Education
- Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training
Experience
- 2 to 3 years of relevant functional experience
- (If managing a team) One or more years’ experience managing people
- One or more years of experience in a unionized environment an asset
Other Candidate Requirements
- Proficient computer skills and competent with Microsoft Office programs
- Strong communication, analytical, and customer service skills
Other Information Canada Post’s values and behaviours Our Values - Trust , Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.
Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.
We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website.
About Canada Post / Postes Canada
As the country's postal service and leading ecommerce delivery company, we’re committed to serving Canadians and Canadian businesses, working for the greener good, and delivering a stronger Canada.
We are the only delivery organization with the network and commitment to serve all of the more than 17 million addresses across Canada. We operate the largest retail network in Canada, with almost 5,900 post offices in every corner of the country. Our nearly 68,000 employees connect us with Canadians and are proud to serve the communities where they live and work.
Canadians are at the heart of everything we do. We are dedicated to meeting their rapidly evolving needs and expectations. Our purpose, A Stronger Canada – Delivered, is anchored in our commitment to provide a service all Canadians can count on; demonstrate environmental and social leadership; and create a safe and welcoming workplace for all employees.
En tant que service postal et chef de file de la livraison des colis du cybercommerce au pays, nous sommes déterminés à servir la population et les entreprises d’ici, et à être porteurs d’un Canada plus fort et plus vert.
Grâce à notre réseau de livraison inégalé, nous avons la responsabilité de servir plus de 17 millions d’adresses d’un océan à l’autre. Avec près de 5 900 bureaux de poste, nous exploitons le plus vaste réseau de vente au détail au pays. Nos gens – quelque 68 000 employées et employés – servent fièrement les collectivités où ils vivent et travaillent, et nous relient à la population.
Les Canadiennes et les Canadiens sont au cœur de tout ce que nous faisons, et nous mettons tout en œuvre pour répondre à leurs besoins et à leurs attentes qui évoluent rapidement. Notre raison d’être, Porteurs d’un Canada plus fort, repose sur notre volonté d’offrir un service sur lequel tout le monde peut compter, de faire preuve de leadership en matière d’environnement et de responsabilité sociale, et de créer un milieu de travail sécuritaire et accueillant.