About the role
As one of the fastest growing cities in Canada, City of Surrey is a globally recognized leader in building vibrant, sustainable communities through technology and innovation. City of Surrey employees are talented innovators, inspired by meaningful work and the opportunity to drive our city—and their careers—forward. Build a City. Build a Future at the City of Surrey.
Employment Status
Union - CUPE Local 402 - Regular Full-Time
Scope
Revolutionizing the community partnership and service delivery model in the area of Bylaw and Licensing Services, the City of Surrey is seeking a customer-focused Bylaw Services Officer interested in career growth opportunities and the ability to influence positive changes in our community.
Responsibilities
Investigating complaints of violations and responding to inquiries from the public and others.
Reviewing old and new business licenses and ensuring that zoning, business and other regulations are complied with.
Laying charges and appearing in court, writing tickets for a wide variety of violations as well as assisting Bylaw Enforcement Officers as needed.
Providing high-level customer service and dealing with confrontational matters with tact and diplomacy.
Participating in proactive engagement with the community to address nuisance issues.
Qualifications
The successful candidate will have:
Completion of Grade 12 plus 2 related courses, 2 years of related work experience which includes 1 year of experience in inspectional and regulatory work and 1 year of experience dealing with public. OR
Completion of Grade 12 supplemented by 3 related courses and 3 years related work experience, which includes two years of experience and training in inspectional and regulatory work and one year related experience dealing with the public.
Valid BC Driver’s License with safe driving record.
Additionally, you will have:
Knowledge of by-laws, regulations, legal and course procedures as well as thorough knowledge of the business license approval process is needed.
Able to communicate effectively both orally and in writing is essential.
Good knowledge of Surrey’s policies, procedures, standards and by-laws; and will exercise good judgement in protecting the public and Corporation’s interests.
Able to deal tactfully and firmly with different or difficult situations and establish and maintain effective working relationships with the public, Municipal staff and others.
An equivalent combination of education and experience may be considered.
Other Information
Number of Job Openings: 5
Pay Grade: 22 Pay Steps Hourly Rate (2024 Rates) Step 1 $38.98 Step 2 (6 Months) $40.60 Step 3 (18 Months) $42.19 Step 4 (30 Months) $43.77
Conditions of Employment
This position requires completion of a Police Information Check.
Successful applicants must provide proof of qualifications.
Closing Date
This job will be posted until July 18, 2025.
Our Values
Integrity - Service - Teamwork - Innovation - Community
About City of Surrey
We are one of the fastest growing, culturally diverse cities in Canada. We are a forward thinking, globally recognized leader in building vibrant, sustainable communities through technology and innovation.
Our combination of entrepreneurial approach, big city resources, and remarkable growth have given us opportunities to build an inclusive and sustainable city where people can live, work and play.
Social Media Terms of Use: http://bit.ly/COSTerms
About the role
As one of the fastest growing cities in Canada, City of Surrey is a globally recognized leader in building vibrant, sustainable communities through technology and innovation. City of Surrey employees are talented innovators, inspired by meaningful work and the opportunity to drive our city—and their careers—forward. Build a City. Build a Future at the City of Surrey.
Employment Status
Union - CUPE Local 402 - Regular Full-Time
Scope
Revolutionizing the community partnership and service delivery model in the area of Bylaw and Licensing Services, the City of Surrey is seeking a customer-focused Bylaw Services Officer interested in career growth opportunities and the ability to influence positive changes in our community.
Responsibilities
Investigating complaints of violations and responding to inquiries from the public and others.
Reviewing old and new business licenses and ensuring that zoning, business and other regulations are complied with.
Laying charges and appearing in court, writing tickets for a wide variety of violations as well as assisting Bylaw Enforcement Officers as needed.
Providing high-level customer service and dealing with confrontational matters with tact and diplomacy.
Participating in proactive engagement with the community to address nuisance issues.
Qualifications
The successful candidate will have:
Completion of Grade 12 plus 2 related courses, 2 years of related work experience which includes 1 year of experience in inspectional and regulatory work and 1 year of experience dealing with public. OR
Completion of Grade 12 supplemented by 3 related courses and 3 years related work experience, which includes two years of experience and training in inspectional and regulatory work and one year related experience dealing with the public.
Valid BC Driver’s License with safe driving record.
Additionally, you will have:
Knowledge of by-laws, regulations, legal and course procedures as well as thorough knowledge of the business license approval process is needed.
Able to communicate effectively both orally and in writing is essential.
Good knowledge of Surrey’s policies, procedures, standards and by-laws; and will exercise good judgement in protecting the public and Corporation’s interests.
Able to deal tactfully and firmly with different or difficult situations and establish and maintain effective working relationships with the public, Municipal staff and others.
An equivalent combination of education and experience may be considered.
Other Information
Number of Job Openings: 5
Pay Grade: 22 Pay Steps Hourly Rate (2024 Rates) Step 1 $38.98 Step 2 (6 Months) $40.60 Step 3 (18 Months) $42.19 Step 4 (30 Months) $43.77
Conditions of Employment
This position requires completion of a Police Information Check.
Successful applicants must provide proof of qualifications.
Closing Date
This job will be posted until July 18, 2025.
Our Values
Integrity - Service - Teamwork - Innovation - Community
About City of Surrey
We are one of the fastest growing, culturally diverse cities in Canada. We are a forward thinking, globally recognized leader in building vibrant, sustainable communities through technology and innovation.
Our combination of entrepreneurial approach, big city resources, and remarkable growth have given us opportunities to build an inclusive and sustainable city where people can live, work and play.
Social Media Terms of Use: http://bit.ly/COSTerms