Customer Service Agent - Banff, AB
Top Benefits
About the role
Customer Service Agent - Banff, AB
SOUTHLAND is currently hiring a Customer Service Agent for seasonal work between June - October 13, 2025. Shifts fall Friday, Saturday, Sunday and statutory holidays between 3:00 pm and 8:30 pm.
The successful candidate will work approximately 15 hours per week at an hourly rate of $18.00. Customer Service Agents are required to work outside.
This position is based in Banff with transportation provided from pick-up spots in Calgary (downtown, Shawnessey and Crowfoot Station). Travel time to Banff and return will be paid.
Knowledge and Skills Required
- Good communicator – fluency in reading, writing and speaking English
- Ability to speak a second language preferred
- Confident, pleasant and welcoming disposition
- Previous experience in a customer facing / customer service position
- Computer literate and experienced with Microsoft Office
- Good problem solving skills
- Ability to work on own initiative
Principal Duties and Responsibilities
- Answer customer’s questions about schedules, routes and timings
- Deal with public, customer and staff inquiries in a professional manner and find diplomatic solutions to address concerns
- Liaise with Supervisor, drivers and other CSA’s to ensure a smooth and trouble free operation
- Monitor Betterez App to ensure functionality and performance
- Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes
- Compile data on passenger numbers for each trip
- Manage and log lost property items
- Ensure operating procedures are adhered to
Education and Experience
- High School Diploma or General Equivalency Diploma (GED)
- Experienced working in a customer service environment
- Excellent communication, organization and problem solving skills
Job Types: Part-time, Seasonal
Contract length: 4 months
Pay: $18.00 per hour
Schedule:
- Holidays
- Weekends only
Work Location: In person
About Southland Transportation
SOUTHLAND Transportation is committed to safety and service in the people transportation business. SOUTHLAND operates school, charter, commuter, and specialized transportation buses throughout Alberta and in Saskatchewan.
SOUTHLAND's reputation for leadership and quality comes from the integrity and dedication of talented staff. It was the first school bus company in Canada to have its training program nationally recognized and certified by the Motor Carrier Passenger Council of Canada and is a proud member of the Student Transportation Association of Saskatchewan, Alberta Student Transportation Advisory Council, Alberta School Bus Contractors Association, and Partners in Compliance.
Customer Service Agent - Banff, AB
Top Benefits
About the role
Customer Service Agent - Banff, AB
SOUTHLAND is currently hiring a Customer Service Agent for seasonal work between June - October 13, 2025. Shifts fall Friday, Saturday, Sunday and statutory holidays between 3:00 pm and 8:30 pm.
The successful candidate will work approximately 15 hours per week at an hourly rate of $18.00. Customer Service Agents are required to work outside.
This position is based in Banff with transportation provided from pick-up spots in Calgary (downtown, Shawnessey and Crowfoot Station). Travel time to Banff and return will be paid.
Knowledge and Skills Required
- Good communicator – fluency in reading, writing and speaking English
- Ability to speak a second language preferred
- Confident, pleasant and welcoming disposition
- Previous experience in a customer facing / customer service position
- Computer literate and experienced with Microsoft Office
- Good problem solving skills
- Ability to work on own initiative
Principal Duties and Responsibilities
- Answer customer’s questions about schedules, routes and timings
- Deal with public, customer and staff inquiries in a professional manner and find diplomatic solutions to address concerns
- Liaise with Supervisor, drivers and other CSA’s to ensure a smooth and trouble free operation
- Monitor Betterez App to ensure functionality and performance
- Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes
- Compile data on passenger numbers for each trip
- Manage and log lost property items
- Ensure operating procedures are adhered to
Education and Experience
- High School Diploma or General Equivalency Diploma (GED)
- Experienced working in a customer service environment
- Excellent communication, organization and problem solving skills
Job Types: Part-time, Seasonal
Contract length: 4 months
Pay: $18.00 per hour
Schedule:
- Holidays
- Weekends only
Work Location: In person
About Southland Transportation
SOUTHLAND Transportation is committed to safety and service in the people transportation business. SOUTHLAND operates school, charter, commuter, and specialized transportation buses throughout Alberta and in Saskatchewan.
SOUTHLAND's reputation for leadership and quality comes from the integrity and dedication of talented staff. It was the first school bus company in Canada to have its training program nationally recognized and certified by the Motor Carrier Passenger Council of Canada and is a proud member of the Student Transportation Association of Saskatchewan, Alberta Student Transportation Advisory Council, Alberta School Bus Contractors Association, and Partners in Compliance.