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Job description

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!

Job Overview

Works directly with Senior sales representative for Spine, CMF and Enabling Technology to coordinate daily surgical case volume coverage, instrumentation needs and after-hour call support for end users. Associate Clinical Representative will assist with in-servicing, product demonstration and surgery support for all Spine, CMF and Enabling Technology products being utilized within their territory. This will include handling of all customer questions and requests as and providing detailed information on the technical features and proper use of Stryker instruments and implants. This individual will serve as a contributing member of the local Spine, CMF and Enabling Technologies team, while championing Stryker’s Mission and Values.

Responsibilities

Individual Responsibilities:

• Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation
• Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance

Functional Responsibilities:

• Will assist with the arrangement, delivery and confirmation of Stryker products that are used in surgical cases across multiple hospital sites and specialties as per guidance from Senior Sales Representative
• Educates and informs doctors, nurses, and appropriate staff personnel as to the proper use and maintenance of Stryker Products
• May assist in the preparation and operation of local, trade shows, conventions, and/or educational meetings
• Must be service orientated, a good communicator, professional, possess good relationship building skills, and be good with prioritization and time management
• Keeps senior sales representative and sales management informed of surgical volume trends or changes and competitive activity on a regular basis
• Solves product problems for customers in an expeditious fashion
• Must understand and adhere to all operating room and pertinent Occupational Health and Safety Act guidelines when conducting a product evaluation
• Has the necessary authority to execute above mentioned job responsibilities, and will have authority to carry out specific responsibilities defined by quality system documents
• Has authority to recommend and initiate preventative and correction action with regard to product non-conformances and quality system activities
• Must be able to travel (ground and air) to support territory responsibilities as well as company-related duties and obligations
• Must be available for after-hours operating room support as communicated by customers
• Other duties as assigned by Manager

Conduct & Compliance

• Abide by and support the policies set forth in the Stryker Code of Conduct
• Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker
• Conduct work in compliance with all laws, rules, and regulations and in accordance with

Stryker’s high ethical standards

• Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy

Knowledge & Skill Requirements

• Excellent interpersonal skills
• Excellent analytical skills
• Excellent organizational skills

Education & Qualifications

• University Degree – (B.B.A. or B.A in business with an emphasis in marketing or health related discipline, science, or kinesiology is preferred)

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.