About the role
Employment Category: Casual, Fixed-Term
Location: Vancouver, BC (On-Site)
Reports To: Manager – Operations & Support Services - Library & Information Services
Primary Purpose
The Library/Learning Commons Student Assistant is responsible for supporting the operations of the UCW Library and Learning Commons, including offering basic assistance to students, assisting with general supervision and security of these spaces, and providing administrative support to Library/Learning Commons staff.
Specific Responsibilities
The Library/Learning Commons Student Assistant will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company:
- Maintain a friendly and helpful attitude while greeting and assisting all Library/Learning Commons visitors.
- Provide excellent service through courteous, informed, accessible, and professional engagement.
- Perform a wide variety of administrative tasks, including data entry and the drafting, editing, and revision of reports and other materials.
- Provide support for organizing and facilitating meetings and special events.
- Maintain accurate information in various databases.
- Maintain confidential student information. Comply with all UCW rules, procedures, and guidelines.
Position Requirements
Competencies:
- Ability to communicate effectively verbally and in writing.
- Ability to work independently and prioritize multiple projects and functions.
- Proficiency in Microsoft Office Suite and other relevant software programs.
- Ability to provide a high level of interactive service to others, build relationships, and address identified needs.
- Ability to quickly respond to changing institutional needs.
- Ability to work with a multicultural student body in a diverse environment.
- Ability to demonstrate integrity, professionalism, and a high degree of ethics in all job-related actions.
Education and Experience:
- Minimum of two years of customer service, related experience, or an equivalent combination of education and experience.
- Experience working either professionally or as a student in a post-secondary environment is an asset but not required.
About University Canada West
University Canada West (UCW) is an innovative business and technology-oriented institution in downtown Vancouver, Canada, offering online and on-campus undergraduate and graduate degrees for domestic and international students.
Established in 2004, the university is a dynamic and growing institution defined by its close connections to the business community and a commitment to outstanding student services.
Rated as a 5 Star institution by the QS Stars higher education rating system, UCW prides itself on going above and beyond to foster a personalized learning experience for students.
UCW opened its second campus at Vancouver House in October 2020 and currently has more than 4,000 students from over 90 countries. UCW has also expanded its offerings to include several micro-credentials for students or working professionals looking to upskill.
UCW offers four degrees – Master of Business Administration, Bachelor of Commerce, Bachelor of Arts in Business Communication and Associate of Arts, as well as two preparatory programs – MBA Foundation and University Access Program, which is accredited by Languages Canada. UCW’s MBA and BCom programs are ACBSP and NCMA accredited.
About the role
Employment Category: Casual, Fixed-Term
Location: Vancouver, BC (On-Site)
Reports To: Manager – Operations & Support Services - Library & Information Services
Primary Purpose
The Library/Learning Commons Student Assistant is responsible for supporting the operations of the UCW Library and Learning Commons, including offering basic assistance to students, assisting with general supervision and security of these spaces, and providing administrative support to Library/Learning Commons staff.
Specific Responsibilities
The Library/Learning Commons Student Assistant will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company:
- Maintain a friendly and helpful attitude while greeting and assisting all Library/Learning Commons visitors.
- Provide excellent service through courteous, informed, accessible, and professional engagement.
- Perform a wide variety of administrative tasks, including data entry and the drafting, editing, and revision of reports and other materials.
- Provide support for organizing and facilitating meetings and special events.
- Maintain accurate information in various databases.
- Maintain confidential student information. Comply with all UCW rules, procedures, and guidelines.
Position Requirements
Competencies:
- Ability to communicate effectively verbally and in writing.
- Ability to work independently and prioritize multiple projects and functions.
- Proficiency in Microsoft Office Suite and other relevant software programs.
- Ability to provide a high level of interactive service to others, build relationships, and address identified needs.
- Ability to quickly respond to changing institutional needs.
- Ability to work with a multicultural student body in a diverse environment.
- Ability to demonstrate integrity, professionalism, and a high degree of ethics in all job-related actions.
Education and Experience:
- Minimum of two years of customer service, related experience, or an equivalent combination of education and experience.
- Experience working either professionally or as a student in a post-secondary environment is an asset but not required.
About University Canada West
University Canada West (UCW) is an innovative business and technology-oriented institution in downtown Vancouver, Canada, offering online and on-campus undergraduate and graduate degrees for domestic and international students.
Established in 2004, the university is a dynamic and growing institution defined by its close connections to the business community and a commitment to outstanding student services.
Rated as a 5 Star institution by the QS Stars higher education rating system, UCW prides itself on going above and beyond to foster a personalized learning experience for students.
UCW opened its second campus at Vancouver House in October 2020 and currently has more than 4,000 students from over 90 countries. UCW has also expanded its offerings to include several micro-credentials for students or working professionals looking to upskill.
UCW offers four degrees – Master of Business Administration, Bachelor of Commerce, Bachelor of Arts in Business Communication and Associate of Arts, as well as two preparatory programs – MBA Foundation and University Access Program, which is accredited by Languages Canada. UCW’s MBA and BCom programs are ACBSP and NCMA accredited.