Top Benefits
About the role
Discover
The Opportunity
Moncton, NB
Insurance
Entry Level
Full-time
$41,000 - $52,000 / year
Benefits:
Health Insurance
Dental Insurance
Paid Time Off
Flexible Work
Retirement Plans
Life Insurance
Disability Insurance
Employee Assistance Program
Wellness Programs
Assumption is seeking a dedicated Customer Experience Agent to deliver exceptional service to our Individual Insurance clients by providing accurate and relevant product information via phone and email, and performing various administrative tasks efficiently. To succeed in this role, you should be professional, friendly, possess strong communication skills, collaborate effectively with team members, and maintain composure under pressure. Working hours are Monday to Friday, up to 6pm, with a call volume of approximately 30 to 35 calls per day.
What you'll do
Responsibilities
Respond to questions and requests by telephone or e-mail from clients and brokers about Assumption Life's active and inactive products;
Process customer requests, such as sending documents, changing addresses, refunding premiums or dividends, handling returned mail, etc;
Comply with service standards established by the sector;
Contribute to the development and improvement of work methods and procedures.
What you'll need
Qualifications
Excellent communication skills in both French and English, written and spoken;
Post-secondary diploma in administration or equivalent experience is an asset;
At least one year of experience in customer service, telephone service;
Knowledge of Microsoft Office Suite (Word, Excel, and Outlook)
Enjoy working with the public and good communication skills;
Good judgment, tact, diplomacy and politeness.
If this challenge matches your career aspirations and you would like to play a key role in the exciting development of our company, please apply no later than July 22, 2025.
We're looking for
Core Skills
Thrive in A Fast-paced Environment Customer Service Empathy Communication Client-focused Positive attitude
A little bit about us
Assumption Life
At Assumption Life, we value the development of our employees in diversified and inclusive work teams that foster creative thinking and innovation.
Assumption Life is deeply committed to its community's development
Founded in 1903 in Massachusetts, Assumption Life is the result of a group of people who want to take their destiny into their own hands. Their goal was simple: to ensure the prosperity of Acadian families in New England. Since its inception, Assumption Life has continued to making difference beyond the borders of l'Acadie for all families across Canada. Our Company, which began as a great idea 122 years ago, is now one of the largest mutual life insurance and financial services companies in Canada. Today, this culture of generosity and commitment is demonstrated by our employees. Whether it is helping out at special events, raising funds for charities or, helping people in need, Assumption Life employees are very committed to their community and are always ready to help.
An employer of choice
We ensure competitive salaries, as well as performance-based bonuses, generous benefits and flexibility in our policies and practices to respond to the needs of our employees.
Assumption Life is committed to creating a diverse environment and is proud to be an equal opportunity employer. We extend employment regardless of race, color, ancestry, religion, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, genetic characteristics, disability, gender identity or gender expression, status of a pardoned person, social condition or political activity. If you have a disability or special need that requires accommodation for an interview, please let us know by emailing ressources.humaines@assomption.ca
Are you interested?
Work With Us
The chance to be part of a dynamic, high-performance team that adheres to the following ethical values: leadership, collaboration, trust and commitment;
Opportunities for training and development;
A comprehensive benefits package including competitive salary, bonus, pension and benefits;
A dynamic downtown Moncton location;
A paid volunteer day;
Time off to care for family members and pets.
About ASSUMPTION LIFE
Assumption Life (Fr: Assomption Vie) is a financial services company based in Moncton, New Brunswick, Canada. The company is a Canada wide life insurance provider with over 75,000 active policies and also operates a large asset management agency with over one billion dollars of assets under management.
Top Benefits
About the role
Discover
The Opportunity
Moncton, NB
Insurance
Entry Level
Full-time
$41,000 - $52,000 / year
Benefits:
Health Insurance
Dental Insurance
Paid Time Off
Flexible Work
Retirement Plans
Life Insurance
Disability Insurance
Employee Assistance Program
Wellness Programs
Assumption is seeking a dedicated Customer Experience Agent to deliver exceptional service to our Individual Insurance clients by providing accurate and relevant product information via phone and email, and performing various administrative tasks efficiently. To succeed in this role, you should be professional, friendly, possess strong communication skills, collaborate effectively with team members, and maintain composure under pressure. Working hours are Monday to Friday, up to 6pm, with a call volume of approximately 30 to 35 calls per day.
What you'll do
Responsibilities
Respond to questions and requests by telephone or e-mail from clients and brokers about Assumption Life's active and inactive products;
Process customer requests, such as sending documents, changing addresses, refunding premiums or dividends, handling returned mail, etc;
Comply with service standards established by the sector;
Contribute to the development and improvement of work methods and procedures.
What you'll need
Qualifications
Excellent communication skills in both French and English, written and spoken;
Post-secondary diploma in administration or equivalent experience is an asset;
At least one year of experience in customer service, telephone service;
Knowledge of Microsoft Office Suite (Word, Excel, and Outlook)
Enjoy working with the public and good communication skills;
Good judgment, tact, diplomacy and politeness.
If this challenge matches your career aspirations and you would like to play a key role in the exciting development of our company, please apply no later than July 22, 2025.
We're looking for
Core Skills
Thrive in A Fast-paced Environment Customer Service Empathy Communication Client-focused Positive attitude
A little bit about us
Assumption Life
At Assumption Life, we value the development of our employees in diversified and inclusive work teams that foster creative thinking and innovation.
Assumption Life is deeply committed to its community's development
Founded in 1903 in Massachusetts, Assumption Life is the result of a group of people who want to take their destiny into their own hands. Their goal was simple: to ensure the prosperity of Acadian families in New England. Since its inception, Assumption Life has continued to making difference beyond the borders of l'Acadie for all families across Canada. Our Company, which began as a great idea 122 years ago, is now one of the largest mutual life insurance and financial services companies in Canada. Today, this culture of generosity and commitment is demonstrated by our employees. Whether it is helping out at special events, raising funds for charities or, helping people in need, Assumption Life employees are very committed to their community and are always ready to help.
An employer of choice
We ensure competitive salaries, as well as performance-based bonuses, generous benefits and flexibility in our policies and practices to respond to the needs of our employees.
Assumption Life is committed to creating a diverse environment and is proud to be an equal opportunity employer. We extend employment regardless of race, color, ancestry, religion, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, genetic characteristics, disability, gender identity or gender expression, status of a pardoned person, social condition or political activity. If you have a disability or special need that requires accommodation for an interview, please let us know by emailing ressources.humaines@assomption.ca
Are you interested?
Work With Us
The chance to be part of a dynamic, high-performance team that adheres to the following ethical values: leadership, collaboration, trust and commitment;
Opportunities for training and development;
A comprehensive benefits package including competitive salary, bonus, pension and benefits;
A dynamic downtown Moncton location;
A paid volunteer day;
Time off to care for family members and pets.
About ASSUMPTION LIFE
Assumption Life (Fr: Assomption Vie) is a financial services company based in Moncton, New Brunswick, Canada. The company is a Canada wide life insurance provider with over 75,000 active policies and also operates a large asset management agency with over one billion dollars of assets under management.