Top Benefits
Unlimited PTO with four weeks recommended per year
Twelve weeks of fully paid family leave
10-year exercise window for stock options
About the role
Who you are
- 📣 You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes
- 🎧 You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs
- 📈 You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions
- ⚡️You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy
- 🔍 Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations
- 📊 You are data-driven. You use metrics and analytics to inform decisions and measure success
- 🌍 You are adaptable. You can navigate changes in a fast-paced, evolving environment
- 🧑🏫 You love to coach. You see every teaching moment as an opportunity and are excited to help our customers grow
What the job involves
- As our Implementation Specialist, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for many of our new customers.
- You will work directly with customers in our Strategic (predominantly Enterprise) segment, developing and executing implementation plans to ensure a positive customer experience and expedited time to value.
- Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes
- Implementation & Project Management: You have extensive experience managing and executing implementation and onboarding projects (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed upon expectations).
- You keep the team on track to ensure milestones are met. You work effectively in a remote-first setting, with the ability to travel <10% as needed for strategic customer engagements
- Customer Centricity: You are adept at understanding customer needs and tailoring implementations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication; you’re the customer’s proactive guide and advocate throughout the implementation period
- Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach
- Technical Proficiency: You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies; you are technically curious and creative
- Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value
- Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely on ‘I’ve seen this done,’ but instead think critically to solve problems
- Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress
The application process
- Deadline to Apply: 15 July 2025 at 17:00 BST
- 30 min - Recruiter Screen with Talent Team
- 45 min - Interview with Implementation Manager (Hiring Manager) + Head of PS
- 60 min- Mock Call with 2 Implementation Specialists
- Final Round:
- 30 min - Customer Adoption with Head of Dedicated CS & one of our Strategic CSMs
- 30 min - Interview with VP of Customer Success
- 10 min - Closing Questions with Hiring Manager
Benefits
- Unlimited PTO with four weeks recommended per year
- Twelve weeks of fully paid family leave
- 10-year exercise window for stock options - you shouldn’t feel pressure to purchase stock options if you leave Ashby, do it when you feel financially comfortable
- Generous equipment, software, and office furniture budget
- $100/month education budget with more expensive items (like conferences) covered with manager approval
Top Benefits
Unlimited PTO with four weeks recommended per year
Twelve weeks of fully paid family leave
10-year exercise window for stock options
About the role
Who you are
- 📣 You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes
- 🎧 You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs
- 📈 You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions
- ⚡️You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy
- 🔍 Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations
- 📊 You are data-driven. You use metrics and analytics to inform decisions and measure success
- 🌍 You are adaptable. You can navigate changes in a fast-paced, evolving environment
- 🧑🏫 You love to coach. You see every teaching moment as an opportunity and are excited to help our customers grow
What the job involves
- As our Implementation Specialist, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for many of our new customers.
- You will work directly with customers in our Strategic (predominantly Enterprise) segment, developing and executing implementation plans to ensure a positive customer experience and expedited time to value.
- Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes
- Implementation & Project Management: You have extensive experience managing and executing implementation and onboarding projects (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed upon expectations).
- You keep the team on track to ensure milestones are met. You work effectively in a remote-first setting, with the ability to travel <10% as needed for strategic customer engagements
- Customer Centricity: You are adept at understanding customer needs and tailoring implementations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication; you’re the customer’s proactive guide and advocate throughout the implementation period
- Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach
- Technical Proficiency: You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies; you are technically curious and creative
- Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value
- Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely on ‘I’ve seen this done,’ but instead think critically to solve problems
- Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress
The application process
- Deadline to Apply: 15 July 2025 at 17:00 BST
- 30 min - Recruiter Screen with Talent Team
- 45 min - Interview with Implementation Manager (Hiring Manager) + Head of PS
- 60 min- Mock Call with 2 Implementation Specialists
- Final Round:
- 30 min - Customer Adoption with Head of Dedicated CS & one of our Strategic CSMs
- 30 min - Interview with VP of Customer Success
- 10 min - Closing Questions with Hiring Manager
Benefits
- Unlimited PTO with four weeks recommended per year
- Twelve weeks of fully paid family leave
- 10-year exercise window for stock options - you shouldn’t feel pressure to purchase stock options if you leave Ashby, do it when you feel financially comfortable
- Generous equipment, software, and office furniture budget
- $100/month education budget with more expensive items (like conferences) covered with manager approval