Individually we are people, but together we are Aviva. These are more than just words—they represent our Values: Care, Commitment, Community, and Confidence.

Our Verify, Fraud & Financial Crime team is seeking a Road Investigator with property claims experience who is passionate about uncovering the truth and protecting our customers. As a key escalation point for questionable claims, policies, and suppliers, you will conduct both field and stationary investigations to determine the validity of suspicious activity.

What you’ll do:

• Act as Case Lead for both field and desk-based investigations
• Conduct in-person and telephone interviews, gather and analyze facts, and manage case files
• Establish investigation strategies, define scope, and identify all relevant leads
• Collect and document physical and electronic evidence in a defensible manner
• Assist desk investigators with fieldwork as needed
• Determine when investigations are ready for disposition and provide clear recommendations
• Prepare for and participate in Decision Panel meetings
• Build defendable case briefs to support internal decisions or external prosecutions
• Liaise with colleagues across Verify, Claims, Underwriting, and Legal
• Evaluate evidence sufficiency throughout the investigation lifecycle
• Supervise investigations conducted by external vendors
• Manage complex investigations involving multiple parties or investigators
• Provide technical expertise, coaching, and mentoring to other investigators
• Attend court as required and prepare Aviva witnesses for testimony
• Ensure investigations are timely, thorough, and compliant with legal and regulatory standards

What you’ll bring:

• Minimum 6 years of experience in an investigative role
• Strong technical knowledge of insurance lines of business, with a focus on property claims (including personal, commercial, and large/complex losses)
• Post-secondary education or equivalent work experience
• CIP designation or working toward completion
• Solid understanding of claims and underwriting processes
• Excellent analytical, investigative, and decision-making skills
• Strong communication, presentation, and customer service skills—diplomatic and empathetic
• Ability to make confident, objective decisions in high-risk or legally sensitive matters
• Comfortable working in ambiguous or challenging situations
• Willingness to travel across Canada and work evenings/weekends as needed
• Valid driver’s license
• Provincial or territorial insurance licensing (as required)
• Bilingualism (English & French) is an asset

What you’ll get:

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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