Applewood Kia Langley - Part-Time Receptionist
Top Benefits
About the role
It's All Good At Applewood!
We are looking to grow our Applewood Auto Group team by recruiting for a Part-time Receptionist
The Position - Part-Time Receptionist
Our team is looking for a part-time receptionist to join our growing team. We are looking for an individual who is enthusiastic, motivated, organized and able to work in a fast-paced environment.
At Applewood we want every client that comes in to have a Best In Class experience, therefore going above and beyond their expectations is a must. It is an asset if you have customer service skills!
Roles and Responsibilities:
- **Greeting customers:**The receptionist is responsible for greeting customers as they arrive at the dealership. The receptionist must be friendly, professional, and able to communicate effectively with customers.
- **Answering phone calls:**The receptionist is responsible for answering and directing them to the appropriate department or person. The receptionist must have a good knowledge of the dealership's operations and be able to provide accurate information to customers.
- Handling administrative tasks: The receptionist is responsible for handling administrative tasks such as filing, data entry, and organizing paperwork. The receptionist must be organized and detail oriented.
- Maintaining a clean and organized workspace: The receptionist is responsible for maintaining a clean and organized workspace, including the reception area and any customer waiting areas. The receptionist must ensure the dealership presents customers with a professional and welcoming image.
- Supporting other departments: The receptionist may be asked to support other departments in the dealership as needed. This could include coordinating events, assisting with marketing efforts, or conducting basic research.
Measurables:
- Customer satisfaction score (CSI): This measures the satisfaction customers have with their experience when interacting with the receptionist. This can be measured through surveys or feedback forms.
- **First call resolution rate:**This measures the percentage of calls that are resolved during the first interaction with the receptionist without the need for follow-up actions. A higher rate indicates efficient and effective handling of customer inquiries.
- **Average wait time:**This measures the average time customers spend waiting to speak with the receptionist. A lower wait time indicates efficient management of customer traffic and can improve customer satisfaction.
- Call abandonment rate: This measures the percentage of calls that are abandoned by customers before speaking with the receptionist. A lower abandonment rate indicates better customer service and more efficient management of incoming calls.
- **Administrative task completion rate:**This measures the percentage of administrative tasks assigned to the receptionist that are completed accurately and within the given timeframe. A higher completion rate indicates strong organizational skills and attention to detail.
If this sounds like something you can handle, you might be our perfect candidate to join our team!
Compensation:
The total compensation range for the Part Time Receptionist position at the Applewood Auto Group is $16.75 to $18.00 per hour. Please note that this range is provided as a general guideline and may vary depending on the qualifications and expertise of the selected candidate.
Our Core Values
Best-in-Class Experience: We are committed to delivering a Best-in-Class experience to every team member and client that walks through our doors.
Find a Way to Say Yes: We take full ownership, embracing the responsibility to “Make Things Better.
**”Team Beats with One Heart:**We are a close-knit group of professionals working towards the same goal of driving excellence in everything we do.
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed
Supplemental pay types:
- Overtime pay
About Applewood Auto Group
At Applewood Auto Group our 11 dealerships believe in the following Core Values:
-
All Applewood Team Members provide exceptional service to their clients and each other, like they would to their favorite Rockstar, Celebrity, or Hero.
-
Applewood Team Members are problem solvers who will work hard to find a way to say YES.
-
Work Ethic. Applewood team members come to work to work. We expect our team members to work smart and hard towards their goals and the dealership goals.
Our focus is to create Excited and Happy customers through car ownership. The General Managers in our stores are partners committed to delivering Rockstar Service.
Applewood Kia Langley - Part-Time Receptionist
Top Benefits
About the role
It's All Good At Applewood!
We are looking to grow our Applewood Auto Group team by recruiting for a Part-time Receptionist
The Position - Part-Time Receptionist
Our team is looking for a part-time receptionist to join our growing team. We are looking for an individual who is enthusiastic, motivated, organized and able to work in a fast-paced environment.
At Applewood we want every client that comes in to have a Best In Class experience, therefore going above and beyond their expectations is a must. It is an asset if you have customer service skills!
Roles and Responsibilities:
- **Greeting customers:**The receptionist is responsible for greeting customers as they arrive at the dealership. The receptionist must be friendly, professional, and able to communicate effectively with customers.
- **Answering phone calls:**The receptionist is responsible for answering and directing them to the appropriate department or person. The receptionist must have a good knowledge of the dealership's operations and be able to provide accurate information to customers.
- Handling administrative tasks: The receptionist is responsible for handling administrative tasks such as filing, data entry, and organizing paperwork. The receptionist must be organized and detail oriented.
- Maintaining a clean and organized workspace: The receptionist is responsible for maintaining a clean and organized workspace, including the reception area and any customer waiting areas. The receptionist must ensure the dealership presents customers with a professional and welcoming image.
- Supporting other departments: The receptionist may be asked to support other departments in the dealership as needed. This could include coordinating events, assisting with marketing efforts, or conducting basic research.
Measurables:
- Customer satisfaction score (CSI): This measures the satisfaction customers have with their experience when interacting with the receptionist. This can be measured through surveys or feedback forms.
- **First call resolution rate:**This measures the percentage of calls that are resolved during the first interaction with the receptionist without the need for follow-up actions. A higher rate indicates efficient and effective handling of customer inquiries.
- **Average wait time:**This measures the average time customers spend waiting to speak with the receptionist. A lower wait time indicates efficient management of customer traffic and can improve customer satisfaction.
- Call abandonment rate: This measures the percentage of calls that are abandoned by customers before speaking with the receptionist. A lower abandonment rate indicates better customer service and more efficient management of incoming calls.
- **Administrative task completion rate:**This measures the percentage of administrative tasks assigned to the receptionist that are completed accurately and within the given timeframe. A higher completion rate indicates strong organizational skills and attention to detail.
If this sounds like something you can handle, you might be our perfect candidate to join our team!
Compensation:
The total compensation range for the Part Time Receptionist position at the Applewood Auto Group is $16.75 to $18.00 per hour. Please note that this range is provided as a general guideline and may vary depending on the qualifications and expertise of the selected candidate.
Our Core Values
Best-in-Class Experience: We are committed to delivering a Best-in-Class experience to every team member and client that walks through our doors.
Find a Way to Say Yes: We take full ownership, embracing the responsibility to “Make Things Better.
**”Team Beats with One Heart:**We are a close-knit group of professionals working towards the same goal of driving excellence in everything we do.
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed
Supplemental pay types:
- Overtime pay
About Applewood Auto Group
At Applewood Auto Group our 11 dealerships believe in the following Core Values:
-
All Applewood Team Members provide exceptional service to their clients and each other, like they would to their favorite Rockstar, Celebrity, or Hero.
-
Applewood Team Members are problem solvers who will work hard to find a way to say YES.
-
Work Ethic. Applewood team members come to work to work. We expect our team members to work smart and hard towards their goals and the dealership goals.
Our focus is to create Excited and Happy customers through car ownership. The General Managers in our stores are partners committed to delivering Rockstar Service.