About the role
Role & Responsibilities:
Treefort Technologies Incorporated is a growing Canadian tech startup in the Know Your Client Digital Identity Verification space. The Treefort platform allows professionals to verify the identity of their clients in accordance with Anti-Money Laundering, Law Society, and other regulatory requirements. We are looking for an enthusiastic, capable individual who is keen to be a part of a tech company that works in a virtual office setting and is passionate about ensuring our customer’s experience is outstanding. This individual would need to be fluent in both English and French , competent with technology and comfortable interacting with customers.
Duties Include:
· Assisting customers with product and technical support relating to the Treefort products and services.
· Maintaining professionalism, and a positive, empathetic attitude toward customers at all times.
· Communicating with customers through various channels (email, chat, text, phone).
· Acknowledging and resolving customer complaints and responding promptly to customer inquiries.
· Maintaining an extensive knowledge of our products.
· Documenting customer interactions, service/support requests, comments, and complaints
· Providing feedback on the efficiency of the customer service process.
· Ensure customer satisfaction and provide exceptional customer support.
· Work closely with our Onboarding Team as needed to assist with training clients on how to use our platform.
· When not supporting customers, you will be expected to assist with processing the manual identity verifications known as our KYC On-Demand Product or in user acceptance testing our releases to ensure they are working before we roll them out to our customers and other duties as needed.
Skills:
· Excellent communication and presentation skills.
· Strong phone contact handling skills and active listening.
· Strong phone contact handling skills and active listening.
· Oral and written fluency in French and English.
· Ability to multi-task, prioritize, and manage time effectively.
· Able to work independently.
· Customer orientation and ability to adapt/respond to different types of personalities
· Proficiency in the use of Microsoft Teams, Word, PowerPoint, CRM software, SharePoint, and Outlook required.
Post-secondary Education or paralegal training is preferred.
About the role
Role & Responsibilities:
Treefort Technologies Incorporated is a growing Canadian tech startup in the Know Your Client Digital Identity Verification space. The Treefort platform allows professionals to verify the identity of their clients in accordance with Anti-Money Laundering, Law Society, and other regulatory requirements. We are looking for an enthusiastic, capable individual who is keen to be a part of a tech company that works in a virtual office setting and is passionate about ensuring our customer’s experience is outstanding. This individual would need to be fluent in both English and French , competent with technology and comfortable interacting with customers.
Duties Include:
· Assisting customers with product and technical support relating to the Treefort products and services.
· Maintaining professionalism, and a positive, empathetic attitude toward customers at all times.
· Communicating with customers through various channels (email, chat, text, phone).
· Acknowledging and resolving customer complaints and responding promptly to customer inquiries.
· Maintaining an extensive knowledge of our products.
· Documenting customer interactions, service/support requests, comments, and complaints
· Providing feedback on the efficiency of the customer service process.
· Ensure customer satisfaction and provide exceptional customer support.
· Work closely with our Onboarding Team as needed to assist with training clients on how to use our platform.
· When not supporting customers, you will be expected to assist with processing the manual identity verifications known as our KYC On-Demand Product or in user acceptance testing our releases to ensure they are working before we roll them out to our customers and other duties as needed.
Skills:
· Excellent communication and presentation skills.
· Strong phone contact handling skills and active listening.
· Strong phone contact handling skills and active listening.
· Oral and written fluency in French and English.
· Ability to multi-task, prioritize, and manage time effectively.
· Able to work independently.
· Customer orientation and ability to adapt/respond to different types of personalities
· Proficiency in the use of Microsoft Teams, Word, PowerPoint, CRM software, SharePoint, and Outlook required.
Post-secondary Education or paralegal training is preferred.