**LOCATION: Toronto,**ON

POSITION TYPE: Full-time Regular (37.5hours/week)

POSTINGCLOSINGDATE: July 24,2025

Lumenus Community Services is committed to diversity, equity and inclusion. We value a recruitment and selection process that is inclusive and barrier-free and we encourage applications from all individuals including, but not limited to, all cultures, religions, racialized communities, abilities, sexual orientations, and gender identities and expressions.

Lumenus is currently filling a full time position as Director, Client Services, within our Day Treatment program. The Client Service Director, milieu treatment for young children 3.8-12 years old, is responsible for all operational decisions, leadership, oversight and vision for clinical services including: program design, implementation and strategy, quality, employee engagement and talent development, client experience, outcome and performance standards, risk management, contracts and compliance, innovation, and the development of strong external partnerships with funders, donors, and partner agencies.

Lumenus Community Services is a dynamic and growing agency. We offer a competitive salary, ongoing training, and career development opportunities!

KEY RESPONSIBILITIES:

Main Supporting Activities:

• Responsible for all operational decisions and accountabilities related to the day treatment milieu programs for young children with very complex needs

• establishes and enforces service and performance standards, identifies and operationalizes client service strategy, vision and treatment philosophy

• Manages risk and risk mitigation strategies

• Strong and active agency ambassador across many external stakeholders

• Participates in and provides leadership on external committees/task groups to represent Lumenus and to advance change across multiple sectors

• Responsible for service contracts and delivery on accountabilities

• Responsible for and manages special projects as required

• Ensures full and rigorous compliance with agencies policies and procedures, relevant legislation, and accreditation standards

• Prepares accurate funder and donor reports in accordance with strict timelines

• Creates channels for client and partner feedback and communication: Liaises with client families and community members as needed ensuring high levels of service/client satisfaction

• Ensures that all program activities operate in accordance with established Diversity/Equity guidelines/practices

• Manages serious occurrence reporting and crisis management

• Responsible for being on-call 24/7 on assigned days/weeks/months

• Responsible for ongoing needs and gap analysis regarding service needs, trends etc.

• Assess program needs, monitor and critically assess fiscal and service requests within timeframes and administrative constraints.

Operations and Programs:

• Supervises the managers of the intensive programs providing mentoring, coaching and development of skills

• Provides oversight of operations and programs in accordance with approved strategic plans and applicable standards and laws including all releveant licensing and legislation requirements

• Participates in and/or approves decisions of strategic importance to the programs

• Ensures coordinated services for very young children and their families requiring integrated services and being served by multiple Lumenus programs

• Ensures that all programs have outcome data and evaluation and quality improvement plans in place

Community:

Human Resources:

• Develops, communicates and facilitates/encourages an organizational culture conducive to the achievements of Lumenus goals and objectives

• Provides leadership to program managers in team building and motivates employees in managing for high performance

• Reviews all staffing and placement decisions (hiring, appointment, transfer or termination) for positions in the programs

Other:

• Ensures that agency policies and accreditation standards are met within the intensive services programs and that changes in policies and procedures are communicated to staff and adhered to

• Adheres to the organizational health and safety policies and practices along with the Ontario Occupational Health and Safety Act

• Other duties as assigned.

QUALIFICATIONS/EXPERIENCE:

• Masters of Social Services or equivalent is preferred

• A member of the appropriate professional college is preferred

• 5 years or more management experience in a mental health/developmental services setting

• Demonstrated knowledge of treatment to young children with complex needs including those with autism and developmental disability.

• Demonstrated experience working with a team comprised of early childhood educators. Child and youth counsellors, behavioral technicians (ABA), developmental services worker, who have very hands on skill building approach to service

• Experience in research and outcomes management evaluation

• Proficient in use of MS Office suite of programs

SKILLS/KNOWLEDGE:

• Demonstrated expertise in evidence based informed treatment modalities for very young children and their families

• Demonstrated skill in leading services across multiple sites in a community-based agency

• Demonstrated ability to manage a diverse client population and staffing group.

• Demonstrated skill and experience in making and executing decisive, complex business, operational or personnel decisions

• Knowledge of all relevant legislation and regulations

• Research/evaluation/quality improvement skills

• Knowledge of data collection and measurable objectives

• Well-developed research and writing skills

• Excellent leadership skills that include motivation, delegation, coaching/mentoring, negotiation and conflict resolution, consensus/team building and demonstrated success in human resource management

• Ability to make and communicate complex business, operational or people decisions

ADDITIONAL REQUIREMENTS:

• Flexible hours, evening work and travel may be required

• Reliable transportation; valid driver’s license required

• Attendance at meetings which will occur at various locations in the Toronto region. and outside of regular hours

• Satisfactory clearance under the Police Record and Vulnerable sector check Program

TO APPLY: Interested applicants are invited to visit our website at https://lumenus.ca/careers/ and submit their cover letter and resume through our Career Centre on or before July 24, 2025.

Lumenus is strongly committed to a workforce that reflects the diversity of the populations we serve. We encourage applications from all qualified individuals including applicants from all cultures, racialized communities, abilities, diverse sexual and gender identities and others who may contribute to the further diversification of ideas. We are committed to a selection process and work environment that is inclusive and barrier free.

We ask applicants to make any accommodation requests for the interview or selection process known in advance by contacting the Human Resources Department. Human Resources will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.