Job Title: Front of House (FOH) Manager/ Cafe manager
Location: Forno Cultura, Toronto, ON
Employment Type: Full-time
Position Summary:
Forno Cultura is seeking an experienced and enthusiastic Cafe Manager to lead our front-of-house team and bring our brand promise to life. This role requires a strong leader who is committed to upholding the Forno Cultura guest experience, creating a welcoming and refined environment, and ensuring operational excellence.
Key Responsibilities:
Brand Look and Feel

• Oversee and maintain the visual presentation of the store, ensuring the look and feel of Forno Cultura is consistently represented.
• Manage product displays, merchandising, and in-store promotions.
• Ensure accuracy in product tags, pricing, and overall clarity for customers.
• Uphold cleanliness standards throughout the store to enhance the guest experience.

Hospitality

• Champion Forno Cultura’s guest experience, creating a warm and welcoming atmosphere where customers feel at home.
• Develop and implement a game plan for superior hospitality, elevating the customer service experience.
• Foster a positive in-store environment aligned with Forno Cultura’s values.

Team Leadership and Development

• Cultivate strong relationships with team members to promote a positive workplace culture.
• Lead and participate in training and coaching efforts to ensure team alignment with hospitality and operational standards.
• Facilitate open and effective communication across the team, fostering collaboration and support.

Operational Management

• Manage supplier orders and maintain house pars for essential items.
• Oversee inventory management, ensuring accuracy and optimal stock levels.
• Approve and oversee team scheduling to ensure efficient operation.
• Handle invoice processing through Dext and ensure timely delivery.
• Use Slack, email, and other communication channels for seamless coordination.
• Coordinate with maintenance teams to ensure a well-functioning and safe environment.

Qualifications:

• Proven experience in a hospitality management role, preferably in a bakery or high-end food retail environment.
• Strong understanding of brand representation and the importance of visual merchandising.
• Excellent leadership skills with experience in team building, coaching, and performance management.
• High attention to detail, particularly in maintaining cleanliness and product presentation.
• Familiarity with operational software, including Dext and Slack, is a plus.
• Outstanding communication and interpersonal skills, with a passion for customer service.

Benefits:

• Competitive salary.
• Employee discount on Forno Cultura products.
• Opportunities for professional development and growth within a thriving business.

Job Types: Full-time, Permanent

Pay: $21.00-$25.00 per hour

Additional pay:

• Tips

Benefits:

• Dental care
• Discounted or free food
• Extended health care

Flexible language requirement:

• English not required

Schedule:

• 8 hour shift
• Day shift
• Morning shift
• Night shift
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Hospitality: 3 years (required)

Language:

• English (required)

Licence/Certification:

• Smart Serve (required)
• Food Safety Certification (preferred)

Work Location: In person

Application deadline: 2025-06-20
Expected start date: 2025-06-23