Cemetery Services Coordinator Assistant - On-Call
About the role
Requisition Number: 1208
Location: Mount Pleasant Cemetery
Employment Address: 375 Mount Pleasant Rd., Toronto, ON M4T 2V8
Hours of Work:
- On call as required by business needs
- Increased demand to work on Saturdays through April/May/June and September/October/November
- 8:30 am to 5:00 pm
Vacancy: 1
Language: English
Hiring Range: $26.31 ($51,306) to $28.13 ($54,854)
About Mount Pleasant Group:
Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.
Our Vision: A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.
Our Mission: MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.
Our Values: Inclusiveness • Transparency • Innovation • Dependability • Compassion.
At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve. We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion.
About the Position:
We are looking for a Cemetery Services Coordinator Assistant to join our team at Mount Pleasant Cemetery.
The successful candidate will be required to:
Client Engagement & Family Support
- Provide compassionate guidance and support to families during graveside interments, entombments, and scattering ceremonies.
- Assist in setting up graveside services, ensuring the area is prepared and meets family and corporate expectations.
- Greet and assist visitors to the Cemetery Office, creating a welcoming and supportive atmosphere.
- Answer general graveside questions and concerns with empathy and clarity, ensuring families feel heard and supported.
- Ensure appropriate materials and supplies (e.g., chairs, tents, or scattering containers) are prepared and available for ceremonies.
Administrative Support & Communication
- Accurately route in-person inquiries to the appropriate staff members and take detailed, clear messages when necessary.
- Verify the accuracy and completeness of the daily interment list, ensuring services are conducted as planned.
- Maintain organized records of inquiries, messages, and service details to ensure seamless communication among team members.
- Collaborate with Cemetery Services Coordinators to address and escalate any matters or concerns requiring their attention, following up as needed.
Facility Maintenance & Presentation
- Assist in maintaining the cleanliness, safety, and professional appearance of shared spaces, including the reception area, refreshment lounge, family rooms, and adjacent areas.
- Conduct daily checks of the grounds and facility to ensure they meet corporate standards and notify the Property Management Team of any maintenance concerns.
- Support inventory management of supplies used during services and ceremonies, ensuring items are replenished and available when needed.
Collaboration & Teamwork
- Communicate effectively with the Cemetery Services Coordinator and other team members to support seamless service delivery.
- Provide feedback to management regarding family concerns, facility conditions, or process improvements to enhance the quality of services provided.
Other
- Additional duties as assigned that fall within the scope of the role as assigned by the Manager, Cemetery Services.
Inclusion, Diversity, Equity & Accessibility
At all times employees are responsible for:
- Committing to work within an inclusive team that enables MPG to better understand and connect with the diverse communities it seeks to serve; and
- Modelling their commitment to inclusion, diversity, equity and accessibility through their words and actions.
Qualifications:
- Completion of a one-year community college certificate/diploma, or equivalent combination of work experience, training and education, or higher.
- A valid Ontario “G” driver’s licence, and acceptable driver’s abstract.
- At least three years of front-line customer service experience.
- Previous experience at a funeral home and/or cemetery would be an asset.
- Excellent interpersonal and communication skills; team player.
- Solid organizational skills, with the ability to work under pressure with competing priorities.
- Able to communicate with a high degree of professionalism, empathy, compassion, and tact.
- Basic proficiency of Windows and MS and Outlook.
The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at accomodations@mountpleasantgroup.com, quoting the job requisition ID # and the job title. Any information received related to accommodation will be addressed confidentially.
The deadline for internal applications is August 13, 2025
Employees must apply through the Internal Career Centre in ADP**.**
About Mount Pleasant Group of Cemeteries
The Mount Pleasant Group (MPG) history stretches back to the early 19th Century, when Toronto was a small Victorian capital, known as the Town of York. Back then, only Anglicans and Roman Catholics could be buried in an “authorized” cemetery. Everyone else had to be buried outside the city. Then, in 1826, our first cemetery, Potter’s Field, was opened with the mission to accommodate all Toronto families, regardless of religion.
Nearly two centuries later, Toronto is a much different place, but our focus hasn’t changed. We’re still committed to providing our communities with choice, whether it’s natural burial, religious and cultural rituals and whatever it is that makes our clients feel welcome and at home. Today, we operate 10 cemeteries, nine funeral centres and four cremation centres across the Greater Toronto Area.
Our long and storied past brings with it a deep sense of responsibility. To the generations of families with loved ones buried in our cemeteries. To the families and communities who choose to celebrate funerals at one of our funeral centres. To the clergy, health-care providers and palliative care organizations who serve our clients. To the communities where our properties are located and to the many people who visit us just to enjoy a peaceful walk.
We also believe that these responsibilities extend into the future.
At MPG, the concept “forever” informs everything we do. We
have cared for our cemeteries for nearly two centuries, and we
are committed to caring for them in perpetuity.
MPG was founded to provide the people of Toronto with a choice when they had none. While our scope today has expanded across the GTA, our purpose still remains rooted in our original purpose amidst an ever evolving landscape of customer preferences. Cremation, new ways of memorializing loved ones, natural burial, and new and different religious and cultural rituals are just some of the ways our business is changing. We welcome these changes and remain committed to providing our clients with ever more innovative choices.
Cemetery Services Coordinator Assistant - On-Call
About the role
Requisition Number: 1208
Location: Mount Pleasant Cemetery
Employment Address: 375 Mount Pleasant Rd., Toronto, ON M4T 2V8
Hours of Work:
- On call as required by business needs
- Increased demand to work on Saturdays through April/May/June and September/October/November
- 8:30 am to 5:00 pm
Vacancy: 1
Language: English
Hiring Range: $26.31 ($51,306) to $28.13 ($54,854)
About Mount Pleasant Group:
Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.
Our Vision: A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.
Our Mission: MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.
Our Values: Inclusiveness • Transparency • Innovation • Dependability • Compassion.
At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve. We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion.
About the Position:
We are looking for a Cemetery Services Coordinator Assistant to join our team at Mount Pleasant Cemetery.
The successful candidate will be required to:
Client Engagement & Family Support
- Provide compassionate guidance and support to families during graveside interments, entombments, and scattering ceremonies.
- Assist in setting up graveside services, ensuring the area is prepared and meets family and corporate expectations.
- Greet and assist visitors to the Cemetery Office, creating a welcoming and supportive atmosphere.
- Answer general graveside questions and concerns with empathy and clarity, ensuring families feel heard and supported.
- Ensure appropriate materials and supplies (e.g., chairs, tents, or scattering containers) are prepared and available for ceremonies.
Administrative Support & Communication
- Accurately route in-person inquiries to the appropriate staff members and take detailed, clear messages when necessary.
- Verify the accuracy and completeness of the daily interment list, ensuring services are conducted as planned.
- Maintain organized records of inquiries, messages, and service details to ensure seamless communication among team members.
- Collaborate with Cemetery Services Coordinators to address and escalate any matters or concerns requiring their attention, following up as needed.
Facility Maintenance & Presentation
- Assist in maintaining the cleanliness, safety, and professional appearance of shared spaces, including the reception area, refreshment lounge, family rooms, and adjacent areas.
- Conduct daily checks of the grounds and facility to ensure they meet corporate standards and notify the Property Management Team of any maintenance concerns.
- Support inventory management of supplies used during services and ceremonies, ensuring items are replenished and available when needed.
Collaboration & Teamwork
- Communicate effectively with the Cemetery Services Coordinator and other team members to support seamless service delivery.
- Provide feedback to management regarding family concerns, facility conditions, or process improvements to enhance the quality of services provided.
Other
- Additional duties as assigned that fall within the scope of the role as assigned by the Manager, Cemetery Services.
Inclusion, Diversity, Equity & Accessibility
At all times employees are responsible for:
- Committing to work within an inclusive team that enables MPG to better understand and connect with the diverse communities it seeks to serve; and
- Modelling their commitment to inclusion, diversity, equity and accessibility through their words and actions.
Qualifications:
- Completion of a one-year community college certificate/diploma, or equivalent combination of work experience, training and education, or higher.
- A valid Ontario “G” driver’s licence, and acceptable driver’s abstract.
- At least three years of front-line customer service experience.
- Previous experience at a funeral home and/or cemetery would be an asset.
- Excellent interpersonal and communication skills; team player.
- Solid organizational skills, with the ability to work under pressure with competing priorities.
- Able to communicate with a high degree of professionalism, empathy, compassion, and tact.
- Basic proficiency of Windows and MS and Outlook.
The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at accomodations@mountpleasantgroup.com, quoting the job requisition ID # and the job title. Any information received related to accommodation will be addressed confidentially.
The deadline for internal applications is August 13, 2025
Employees must apply through the Internal Career Centre in ADP**.**
About Mount Pleasant Group of Cemeteries
The Mount Pleasant Group (MPG) history stretches back to the early 19th Century, when Toronto was a small Victorian capital, known as the Town of York. Back then, only Anglicans and Roman Catholics could be buried in an “authorized” cemetery. Everyone else had to be buried outside the city. Then, in 1826, our first cemetery, Potter’s Field, was opened with the mission to accommodate all Toronto families, regardless of religion.
Nearly two centuries later, Toronto is a much different place, but our focus hasn’t changed. We’re still committed to providing our communities with choice, whether it’s natural burial, religious and cultural rituals and whatever it is that makes our clients feel welcome and at home. Today, we operate 10 cemeteries, nine funeral centres and four cremation centres across the Greater Toronto Area.
Our long and storied past brings with it a deep sense of responsibility. To the generations of families with loved ones buried in our cemeteries. To the families and communities who choose to celebrate funerals at one of our funeral centres. To the clergy, health-care providers and palliative care organizations who serve our clients. To the communities where our properties are located and to the many people who visit us just to enjoy a peaceful walk.
We also believe that these responsibilities extend into the future.
At MPG, the concept “forever” informs everything we do. We
have cared for our cemeteries for nearly two centuries, and we
are committed to caring for them in perpetuity.
MPG was founded to provide the people of Toronto with a choice when they had none. While our scope today has expanded across the GTA, our purpose still remains rooted in our original purpose amidst an ever evolving landscape of customer preferences. Cremation, new ways of memorializing loved ones, natural burial, and new and different religious and cultural rituals are just some of the ways our business is changing. We welcome these changes and remain committed to providing our clients with ever more innovative choices.