Top Benefits
About the role
Life is better at Xperigo!
Join our award-winning workplace and support some of the most prestigious and innovative automotive companies in the industry.
Who are we …
Proudly Canadian, Xperigo has been providing automotive and roadside services in both Canada and the U.S. for over 30 years. We provide best in-class customer service experiences to our clients, who range from automotive manufacturers, rental car companies and other organizations with large vehicle fleets or customer service needs. We are dedicated to driving change through innovative technology solutions to continually exceed our clients’ expectations.
What you will be doing
Are you fluent in both English and French? Do you thrive in high-pressure situations, providing exceptional support to clients in need? We are seeking a Bilingual Solutions Specialist to join our dynamic team. As a key player in our roadside assistance operations, you will utilize your linguistic skills and customer service expertise to deliver prompt and effective assistance to clients experiencing vehicle-related emergencies.
- Bilingual Communication: Communicate fluently in both English and French to effectively assist clients. Provide clear instructions and empathetic support to clients in distress, ensuring they feel reassured and understood throughout the call
- Customer Support Excellence: Act as the primary point of contact for customers in need of assistance / service. Offer empathic and courteous support to customers in the automotive and non-automotive space. Listen attentively to their concerns, gather necessary information, and provide guidance on next steps, including dispatching service providers, such as such as towing, tire changes, fuel delivery, or vehicle jump-starts or contacting emergency services if required
- Problem Resolution: Troubleshoot issues reported by customers and escalate complex cases to appropriate internal teams or management for resolution. Ensure that customer concerns are addressed promptly and are aligned to the company’s focus for quality service
- Balanced Performance: Consistently achieve all Customer Experience performance metrics monthly such as Quality of service, Customer Satisfaction, Average Handle Time, # of calls, etc. Accurately document client interactions, service requests, and resolutions
- Continuous Improvement: Identify opportunities to enhance the efficiency, performance and effectiveness of our operations. Provide feedback on process improvements, language-specific training needs, and client preferences to optimize service delivery. Complete scheduled learnings and refreshers when assigned
How you will succeed
- High school diploma or equivalent qualification required; additional certifications in customer service or emergency management are a plus
- Fluency in both English and French is essential
- Strong verbal and written communication in both languages, with the ability to convey complex information clearly and concisely
- Excellent interpersonal skills and cultural sensitivity to effectively interact with clients from diverse backgrounds
- Ability to remain calm under pressure and demonstrate empathy and professionalism when assisting clients in stressful situations
- Problem-solving abilities to assess situation with a focus on delivering timely and effective solutions
- Familiarity with roadside assistance procedures, automotive terminology and geographical navigation tools is advantageous
- Prior experience in customer service, emergency response, or a related field is preferred
Why life is better here
At Xperigo, we prioritize the well-being, growth, and satisfaction of our employees. As a valued member of our team, you'll enjoy a range of benefits and opportunities designed to support your success and enhance your overall experience with us.
- Competitive Rewards: Enjoy a competitive salary, paid vacation, and a 100% matched Defined Contribution Pension Plan. Your hard work is recognized and rewarded.
- Performance Incentives: Boost your earnings with opportunities for overtime pay, incentive bonuses, and performance-based rewards for delivering exceptional service.
- Comprehensive Development: You'll receive in-depth training to master customer service skills and product/service knowledge, fostering your professional growth.
- Holistic Health & Wellness: Your health matters, we believe that a healthy workforce is a productive one. Benefit from a comprehensive package including medical, dental, and vision coverage, ensuring your physical and mental well-being.
- Flexible Work Arrangements: We understand the importance of work-life balance. Depending on the nature of your role, we may offer flexible work arrangements, such as hybrid or remote work options or flexible scheduling, to accommodate your personal needs and preferences
- Clear Career Pathways: Grow with us! We prioritize internal promotion, offering career development resources, mentorship, and advancement opportunities to help you reach your full potential.
- Dynamic and Inclusive Culture: Join a diverse and inclusive workplace where your unique background, perspectives, and language skills are valued and celebrated. Collaborate with colleagues from diverse cultural backgrounds and contribute to a vibrant and inclusive company culture
- Employee Assistance Program (EAP): Access confidential support for life's challenges, including counseling, financial guidance, and legal assistance, through our dedicated EAP.
- Employee Discounts and Perks: Enjoy special discounts on company services and access to perks like wellness programs, gym memberships, and corporate partnerships as a valued team member.
Xperigo is an equal opportunity employer. For applicants with disabilities, we provide accommodations through the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform Xperigo of any accommodation(s) that you may require to ensure your equal participation. All personal information collected complies with the associated privacy act for the applicable province of work.
About Xperigo
Xperigo has successfully managed customer experiences on behalf of the top automotive brands in the world for over 30 years. Xperigo has developed a highly integrated service delivery platform that provides real-time access to a suite of automotive mobility services.
It all started in 1992 when Automotive OEMs decided to include roadside assistance as a component of the new car warranty. With its 100-year history of providing roadside assistance services, the Canadian Automobile Association (CAA) founded Xperigo to serve as the B2B provider of roadside assistance services to this market. Today, with exclusive access to the CAA Roadside Assistance service network, Xperigo leverages direct integration with over 6,000 of the top service providers across Canada to deliver the fastest response times and highest quality service in the industry. Xperigo is the premier provider of B2B roadside assistance services in the country.
To maintain its leadership position as a customer experience management company in the era of the connected car, Xperigo has invested wisely in people, processes and technology. Working closely with the top automotive brands in the business, Xperigo has evolved beyond roadside assistance to become a valued strategic partner in the automotive sector. Today, with its world-class contact centre and robust technology platform, Xperigo provides a full suite of mobility-related services tailored for automotive customers. Xperigo utilizes new and emerging technology to manage the customer experience both inside and outside the vehicle, with the goal of transforming any negative car ownership events into positive brand experiences. Xperigo has been keenly focused on making the right investments to position the company as a top strategic partner today, and one that is well prepared for the future of automotive mobility.
Top Benefits
About the role
Life is better at Xperigo!
Join our award-winning workplace and support some of the most prestigious and innovative automotive companies in the industry.
Who are we …
Proudly Canadian, Xperigo has been providing automotive and roadside services in both Canada and the U.S. for over 30 years. We provide best in-class customer service experiences to our clients, who range from automotive manufacturers, rental car companies and other organizations with large vehicle fleets or customer service needs. We are dedicated to driving change through innovative technology solutions to continually exceed our clients’ expectations.
What you will be doing
Are you fluent in both English and French? Do you thrive in high-pressure situations, providing exceptional support to clients in need? We are seeking a Bilingual Solutions Specialist to join our dynamic team. As a key player in our roadside assistance operations, you will utilize your linguistic skills and customer service expertise to deliver prompt and effective assistance to clients experiencing vehicle-related emergencies.
- Bilingual Communication: Communicate fluently in both English and French to effectively assist clients. Provide clear instructions and empathetic support to clients in distress, ensuring they feel reassured and understood throughout the call
- Customer Support Excellence: Act as the primary point of contact for customers in need of assistance / service. Offer empathic and courteous support to customers in the automotive and non-automotive space. Listen attentively to their concerns, gather necessary information, and provide guidance on next steps, including dispatching service providers, such as such as towing, tire changes, fuel delivery, or vehicle jump-starts or contacting emergency services if required
- Problem Resolution: Troubleshoot issues reported by customers and escalate complex cases to appropriate internal teams or management for resolution. Ensure that customer concerns are addressed promptly and are aligned to the company’s focus for quality service
- Balanced Performance: Consistently achieve all Customer Experience performance metrics monthly such as Quality of service, Customer Satisfaction, Average Handle Time, # of calls, etc. Accurately document client interactions, service requests, and resolutions
- Continuous Improvement: Identify opportunities to enhance the efficiency, performance and effectiveness of our operations. Provide feedback on process improvements, language-specific training needs, and client preferences to optimize service delivery. Complete scheduled learnings and refreshers when assigned
How you will succeed
- High school diploma or equivalent qualification required; additional certifications in customer service or emergency management are a plus
- Fluency in both English and French is essential
- Strong verbal and written communication in both languages, with the ability to convey complex information clearly and concisely
- Excellent interpersonal skills and cultural sensitivity to effectively interact with clients from diverse backgrounds
- Ability to remain calm under pressure and demonstrate empathy and professionalism when assisting clients in stressful situations
- Problem-solving abilities to assess situation with a focus on delivering timely and effective solutions
- Familiarity with roadside assistance procedures, automotive terminology and geographical navigation tools is advantageous
- Prior experience in customer service, emergency response, or a related field is preferred
Why life is better here
At Xperigo, we prioritize the well-being, growth, and satisfaction of our employees. As a valued member of our team, you'll enjoy a range of benefits and opportunities designed to support your success and enhance your overall experience with us.
- Competitive Rewards: Enjoy a competitive salary, paid vacation, and a 100% matched Defined Contribution Pension Plan. Your hard work is recognized and rewarded.
- Performance Incentives: Boost your earnings with opportunities for overtime pay, incentive bonuses, and performance-based rewards for delivering exceptional service.
- Comprehensive Development: You'll receive in-depth training to master customer service skills and product/service knowledge, fostering your professional growth.
- Holistic Health & Wellness: Your health matters, we believe that a healthy workforce is a productive one. Benefit from a comprehensive package including medical, dental, and vision coverage, ensuring your physical and mental well-being.
- Flexible Work Arrangements: We understand the importance of work-life balance. Depending on the nature of your role, we may offer flexible work arrangements, such as hybrid or remote work options or flexible scheduling, to accommodate your personal needs and preferences
- Clear Career Pathways: Grow with us! We prioritize internal promotion, offering career development resources, mentorship, and advancement opportunities to help you reach your full potential.
- Dynamic and Inclusive Culture: Join a diverse and inclusive workplace where your unique background, perspectives, and language skills are valued and celebrated. Collaborate with colleagues from diverse cultural backgrounds and contribute to a vibrant and inclusive company culture
- Employee Assistance Program (EAP): Access confidential support for life's challenges, including counseling, financial guidance, and legal assistance, through our dedicated EAP.
- Employee Discounts and Perks: Enjoy special discounts on company services and access to perks like wellness programs, gym memberships, and corporate partnerships as a valued team member.
Xperigo is an equal opportunity employer. For applicants with disabilities, we provide accommodations through the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform Xperigo of any accommodation(s) that you may require to ensure your equal participation. All personal information collected complies with the associated privacy act for the applicable province of work.
About Xperigo
Xperigo has successfully managed customer experiences on behalf of the top automotive brands in the world for over 30 years. Xperigo has developed a highly integrated service delivery platform that provides real-time access to a suite of automotive mobility services.
It all started in 1992 when Automotive OEMs decided to include roadside assistance as a component of the new car warranty. With its 100-year history of providing roadside assistance services, the Canadian Automobile Association (CAA) founded Xperigo to serve as the B2B provider of roadside assistance services to this market. Today, with exclusive access to the CAA Roadside Assistance service network, Xperigo leverages direct integration with over 6,000 of the top service providers across Canada to deliver the fastest response times and highest quality service in the industry. Xperigo is the premier provider of B2B roadside assistance services in the country.
To maintain its leadership position as a customer experience management company in the era of the connected car, Xperigo has invested wisely in people, processes and technology. Working closely with the top automotive brands in the business, Xperigo has evolved beyond roadside assistance to become a valued strategic partner in the automotive sector. Today, with its world-class contact centre and robust technology platform, Xperigo provides a full suite of mobility-related services tailored for automotive customers. Xperigo utilizes new and emerging technology to manage the customer experience both inside and outside the vehicle, with the goal of transforming any negative car ownership events into positive brand experiences. Xperigo has been keenly focused on making the right investments to position the company as a top strategic partner today, and one that is well prepared for the future of automotive mobility.