Senior Coordinator, Bilingual Pension and Benefits
About the role
Reporting to the Manager of People Service, the Sr. Clerk will provide front-line solutions to our colleagues’ Payroll, Pension & Benefits inquiries or triage them to our Subject Matter Experts for optimal resolution.
WORK YOU’LL DO Responsibilities may include, but are not limited to:
-
Provide excellent customer service in response to inquiries from current and terminated colleagues, and external vendors and agencies regarding corporate programs, policies and processes
-
Become a front-line representative for colleague questions or concerns through emails, telephone and/or self-serve
-
Support colleagues and Subject Matter Expert’s inquiries in Service Now
-
Manage multiple tasks while being responsible for your own workload in a team based environment
-
Play a key role in assisting colleagues with Workday support
-
Implementation of new processes
-
Various other duties as required Basic Qualifications- 1-3 years of experience within Absence Management or an equivalent HR field
-
Bilingual in French and English, strong communication skills, written and verbal in both languages
-
A Post Secondary education is required Bonus Points:
-
Previous experience with Service Now case management platform is an asset
-
Ability to converse comfortably with business partners
-
Strong organizational and time management skills with keen attention to detail and commitment to excellence
-
Demonstrated ability to work independently or part of a team
-
Strong analytical and problem-solving skills
-
Must have excellent organizational and time management skills with the ability to
-
work in a fast-paced environment
-
Ability to meet required deadlines targets
-
Be flexible and able to adapt to change in a positive manner
-
Strong Microsoft O365 is an asset
-
Contribute to a positive working environment
-
Time of Operation Monday to Friday 8 am 4 PM
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to:
- Use common courtesy and be respectful of others.
- Create your own original content and avoid content that you know to be fraudulent.
- Never repost someone else's copyrighted work, unless you have permission.
- Never post personal, identifying, or confidential information.
We reserve the right to delete comments or posts we deem to be:
- Profane, obscene, inappropriate, offensive, abusive material.
- Spam, repeated comments and commercial messages and personal advertisements.
- Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability.
- Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
- False, inaccurate, libelous, or otherwise misleading in any way.
Senior Coordinator, Bilingual Pension and Benefits
About the role
Reporting to the Manager of People Service, the Sr. Clerk will provide front-line solutions to our colleagues’ Payroll, Pension & Benefits inquiries or triage them to our Subject Matter Experts for optimal resolution.
WORK YOU’LL DO Responsibilities may include, but are not limited to:
-
Provide excellent customer service in response to inquiries from current and terminated colleagues, and external vendors and agencies regarding corporate programs, policies and processes
-
Become a front-line representative for colleague questions or concerns through emails, telephone and/or self-serve
-
Support colleagues and Subject Matter Expert’s inquiries in Service Now
-
Manage multiple tasks while being responsible for your own workload in a team based environment
-
Play a key role in assisting colleagues with Workday support
-
Implementation of new processes
-
Various other duties as required Basic Qualifications- 1-3 years of experience within Absence Management or an equivalent HR field
-
Bilingual in French and English, strong communication skills, written and verbal in both languages
-
A Post Secondary education is required Bonus Points:
-
Previous experience with Service Now case management platform is an asset
-
Ability to converse comfortably with business partners
-
Strong organizational and time management skills with keen attention to detail and commitment to excellence
-
Demonstrated ability to work independently or part of a team
-
Strong analytical and problem-solving skills
-
Must have excellent organizational and time management skills with the ability to
-
work in a fast-paced environment
-
Ability to meet required deadlines targets
-
Be flexible and able to adapt to change in a positive manner
-
Strong Microsoft O365 is an asset
-
Contribute to a positive working environment
-
Time of Operation Monday to Friday 8 am 4 PM
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to:
- Use common courtesy and be respectful of others.
- Create your own original content and avoid content that you know to be fraudulent.
- Never repost someone else's copyrighted work, unless you have permission.
- Never post personal, identifying, or confidential information.
We reserve the right to delete comments or posts we deem to be:
- Profane, obscene, inappropriate, offensive, abusive material.
- Spam, repeated comments and commercial messages and personal advertisements.
- Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability.
- Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
- False, inaccurate, libelous, or otherwise misleading in any way.