Position Summary

Under the direct Supervision of the Manager, Slot Operation, this position will provide excellent customer service while overseeing the slot machines in a specified area of the casino, helping customers with jack pot payouts, and handling problems regarding the machines. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Adhering to all GCC, BCLC and HR policies as they relate to functions of the position
• Maintain a high level of knowledge of slot machines
• Prov ide professional and courteous customer service
• Verify and process jackpots, short pays, cancelled credits and hand-pay
• Comply with policies and procedures for all notable and significant cash / cash equivalent transactions
• Maintain a clean, tidy, and pleasant environment for the customer
• Performing hopper fills
• Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• High School diploma; post-secondary education an asset
• Ability to successfully obtain a Gaming License
• Customer service skills
• Strong mathematical skills
• Strong verbal and written communication skills
• Second language an asset
• Ability to be adaptable and flexible with work schedule

Work Environment Considerations

• Regular casino environment, standing for long periods of time, some exposure to noise, some exposure to verbal abuse, non-traditional work hours

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.