Project Lead, Service Review and Improvement
Top Benefits
About the role
Job Number**:** 52943
Are you ready to shape the future of Edmonton's services? The City of Edmonton's Service Review and Improvement (SRI) team is seeking a dynamic and experienced Project Lead to lead rigorous service reviews, ensuring our services are community-focused, collaborative, open, efficient, and progressive. In this pivotal role, you will champion human-centred service design practices, guiding branches and sections through complex, concurrent reviews to identify impactful improvements. If you thrive on challenging the status quo, developing strategic recommendations, and influencing senior leadership, this is your opportunity to drive tangible change and enhance the lives of Edmontonians. Join us in making a significant impact on our city's operational excellence!
What will you do?
- Lead Service Review and Improvement projects across various city departments and services
- Develop project plans, deliverables, and timelines collaboratively with stakeholders
- Identify and engage key stakeholders through comprehensive reviews
- Develop engagement plans
- Identify and resolve information gaps
- Design and collect insightful information using diverse methods (discussions, interviews, surveys, research)
- Analyze and interpret various data types (HR, risk, performance, financial) to understand root causes and develop and support recommendations
- Apply expertise in customer experience and service design
- Coordinate with other corporate service teams for data collection and analysis
- Challenge existing processes to align services with City's Corporate Drivers
- Develop feasible business cases and recommendations that improve customer experience while incorporating other priorities and constraints
- Calculate necessary human and financial resources for proposed outcomes
- Present recommendations to Executive Leadership Team (ELT) Committees in conjunction with the Manager
- Provide leadership and oversight to methods analysts within the project team
- Additional related duties as required
Qualifications:
- Bachelor’s Degree in Business Administration, Finance, Public Administration, Engineering, or other related field
- 7+ years of progressively responsible experience in project management, including leading large, complex service-oriented projects (preferably in the public sector), completing service reviews/evaluations, and leading continuous improvement initiatives
- 5+ years of experience managing and providing leadership to a project team
Assets:
- Certified Associate in Project Management (CAPM)
- Project Management Professional (PMP)
Skills required for success:
- Experience in strategy, business planning, financial/operational analysis, and performance reporting
- Strong project management, communication (verbal and written), and independent judgment skills
- Ability to effectively interact, influence, build relationships, and collaborate with diverse stakeholders
- Proficient in conflict resolution, negotiation, relationship development, and Google applications
- Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
- Embracing a culture of equity, diversity, reconciliation and inclusion
- Applicants may be tested
Conditions of employment and work environment:
- 1 permanent full-time position; 1 full-time temporary position for up to 11 months
- Hours of work: 36.9 hours per week, Monday - Friday
- Salary: $105,668.310 - $132,083.940 (Annually)
- This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite
- This position is eligible for the EDO program (Earned Day Off)
- Management and Out-of-Scope positions at the City of Edmonton are being reviewed for possible inclusion in the Civic Service Union 52 bargaining unit. If this position is impacted, the incumbent will be notified accordingly
The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca**. Learn more about our benefitshttps://bit.ly/COEbenefits.**
Talent sourced through this process may be considered for similar opportunities within the City of Edmonton.
Talent Acquisition Consultant: AS/SB
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.
Classification Title**:** PT3 - Business Mgmt Consulting
Posting Date**:** Jul 22, 2025
Closing Date**:** Aug 5, 2025 11:59:00 PM (MDT)
Number of Openings (up to)****: 2 - Permanent and Temporary Positions Full-time
Union : Management
Department**:** Service Innovation and Performance
Work Location(s)****: Century Place, 12th Floor, 9803 - 102A Avenue Edmonton T5J 3A3
About City of Edmonton
We’re young, ambitious and building something extraordinary. Located on Treaty 6 Territory and with a population of over one million, Edmonton is one of Canada's youngest and fastest growing cities. We’re building a resilient and diverse economy, attracting the best and the brightest and striving to be a world leader in environmental sustainability. We value quality of life, community safety and a welcoming spirit that embraces new people and new ideas.
Project Lead, Service Review and Improvement
Top Benefits
About the role
Job Number**:** 52943
Are you ready to shape the future of Edmonton's services? The City of Edmonton's Service Review and Improvement (SRI) team is seeking a dynamic and experienced Project Lead to lead rigorous service reviews, ensuring our services are community-focused, collaborative, open, efficient, and progressive. In this pivotal role, you will champion human-centred service design practices, guiding branches and sections through complex, concurrent reviews to identify impactful improvements. If you thrive on challenging the status quo, developing strategic recommendations, and influencing senior leadership, this is your opportunity to drive tangible change and enhance the lives of Edmontonians. Join us in making a significant impact on our city's operational excellence!
What will you do?
- Lead Service Review and Improvement projects across various city departments and services
- Develop project plans, deliverables, and timelines collaboratively with stakeholders
- Identify and engage key stakeholders through comprehensive reviews
- Develop engagement plans
- Identify and resolve information gaps
- Design and collect insightful information using diverse methods (discussions, interviews, surveys, research)
- Analyze and interpret various data types (HR, risk, performance, financial) to understand root causes and develop and support recommendations
- Apply expertise in customer experience and service design
- Coordinate with other corporate service teams for data collection and analysis
- Challenge existing processes to align services with City's Corporate Drivers
- Develop feasible business cases and recommendations that improve customer experience while incorporating other priorities and constraints
- Calculate necessary human and financial resources for proposed outcomes
- Present recommendations to Executive Leadership Team (ELT) Committees in conjunction with the Manager
- Provide leadership and oversight to methods analysts within the project team
- Additional related duties as required
Qualifications:
- Bachelor’s Degree in Business Administration, Finance, Public Administration, Engineering, or other related field
- 7+ years of progressively responsible experience in project management, including leading large, complex service-oriented projects (preferably in the public sector), completing service reviews/evaluations, and leading continuous improvement initiatives
- 5+ years of experience managing and providing leadership to a project team
Assets:
- Certified Associate in Project Management (CAPM)
- Project Management Professional (PMP)
Skills required for success:
- Experience in strategy, business planning, financial/operational analysis, and performance reporting
- Strong project management, communication (verbal and written), and independent judgment skills
- Ability to effectively interact, influence, build relationships, and collaborate with diverse stakeholders
- Proficient in conflict resolution, negotiation, relationship development, and Google applications
- Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
- Embracing a culture of equity, diversity, reconciliation and inclusion
- Applicants may be tested
Conditions of employment and work environment:
- 1 permanent full-time position; 1 full-time temporary position for up to 11 months
- Hours of work: 36.9 hours per week, Monday - Friday
- Salary: $105,668.310 - $132,083.940 (Annually)
- This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite
- This position is eligible for the EDO program (Earned Day Off)
- Management and Out-of-Scope positions at the City of Edmonton are being reviewed for possible inclusion in the Civic Service Union 52 bargaining unit. If this position is impacted, the incumbent will be notified accordingly
The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca**. Learn more about our benefitshttps://bit.ly/COEbenefits.**
Talent sourced through this process may be considered for similar opportunities within the City of Edmonton.
Talent Acquisition Consultant: AS/SB
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.
Classification Title**:** PT3 - Business Mgmt Consulting
Posting Date**:** Jul 22, 2025
Closing Date**:** Aug 5, 2025 11:59:00 PM (MDT)
Number of Openings (up to)****: 2 - Permanent and Temporary Positions Full-time
Union : Management
Department**:** Service Innovation and Performance
Work Location(s)****: Century Place, 12th Floor, 9803 - 102A Avenue Edmonton T5J 3A3
About City of Edmonton
We’re young, ambitious and building something extraordinary. Located on Treaty 6 Territory and with a population of over one million, Edmonton is one of Canada's youngest and fastest growing cities. We’re building a resilient and diverse economy, attracting the best and the brightest and striving to be a world leader in environmental sustainability. We value quality of life, community safety and a welcoming spirit that embraces new people and new ideas.