As an Account Administrator you are responsible for greeting walk-in clients and callers in a friendly and courteous manner. You will build strong lasting relationships with our clients by demonstrating respect, professionalism and ethics in every encounter.

Responsibilities

• Ensure the needs of customers are being met through superior customer service

• Answer telecommunications system and direct calls accordingly

• Process client payments according to the needs of the Insurance Company and policies

• Verify client documents for accuracy and follow up on any discrepancies

• Process insurance policies and documents following Drayden's workflows

• Follow up on outstanding matters with insurance companies

• Keep a safe and clean reception area by complying with procedures, rules, and regulations

• Contributes to team effort by accomplishing related results as needed

Your Unique Talents

• You have great verbal and written communication skills, along with listening abilities

• You conduct a level of professionalism that represents the face of the company

• You are customer service focused and quickly able to adapt to meet client’s needs

• You initiate and problem solve in difficult situations

• You obtain strong organization, prioritization, and time managements skills

• You show great attention to detail and are strongly focused.

• You have administrative or accounting experience in previous jobs, education or hobbies

• You are proficient with Microsoft Office suite (Excel, Word), with data entry speed of 45 wpm

• You are dependable, and ethical

• Previous insurance experience is considered an asset

Your Values Align with Ours

• Integrity – You act with honesty and professionalism. You treat clients and co-workers with respect and fairness

• Client Relationships – You have the desire to deliver exceptional client service

• Career Growth – You are motivated to learn and grow your career with our encouragement and support

• Embrace Progressive Change – You are an ‘ideas’ person and can adapt easily to change

• Teamwork – You work together with others to achieve goals

• Community – You support communities by being involved

We offer a great place to work with comprehensive benefits including:

• Competitive salary package including commission and bonus incentives
• Group RRSP with Company matching
• Employee Benefit Plan (Health, Dental, and Vision)
• Health Spending Account
• Employee Assistance Program
• Paid Personal Time Off
• Additional time off coverage
• Educational reimbursement program to support your career growth.
• We consistently meet our benchmarks on Employee Engagement
• FUN working environment with company social events
• Plus more!