NCRi is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting, and Technology solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands, and design customized solutions to complex.

The Paralegal has various tasks, including conducting legal research, drafting, and reviewing documents/contracts. Please review the job description attached.

Job Description:

• Reviewing and preparing documents to issue on sales, registration, leases, and funding transactions.
• Preparing documents for completion.
• Drafting forms and legal documentation.
• Managing client files on different matters, often with short deadlines.
• Track and manage property matters, such as registrations, documentation, and operating agreements.
• Performing lease and title reviews and producing full and short form reports for our clients.
• Assisting legal advisors in the department with various matters.
• Communicating effectively and confidently with clients.
• Dealing with requisitions/queries in relation to post-completion matters.
• Completing master schedules for clients, setting out key lease or other information.
• Assisting with various other tasks as required from time to time.
• Communicate with customers for all outstanding amounts
• Establish a solid professional relationship with customers and educate them on best practices
• Negotiate the best payment arrangement to help resolve customers’ bills
• Maintains a high level of professionalism
• Contact past due customers by phone, request payment & negotiate appropriate payment arrangements, send correspondence to delinquent/collection customers
• Update customer account information with e.g. commitments to pay, amounts & dates, and collection call updates. Document the call activity details
• Handle objections & excuses
• Perform to regulatory standards and best practices on collections
• Achieve individual collection targets to meet Department and Company goals

We offer:

• Competitive base pay, competitive insurance coverage, incentives, paid training, and breaks
• Outstanding referral bonus program
• Fun perks: Holiday events, food days, giveaways, prizes, themed events,s and more!

Skills and Qualifications;

• Must be a graduate
• Must have experience with a Collection Agency or Debt Recovery Company.
• At least 6–12 months of previous paralegal experience.
• Ability to file 8 claims/judgments per day.
• A high level of attention to detail and an organized, methodical approach.
• Understanding that some work outside contracted hours may be required to ensure client demands are met, Flexible, with the ability to adapt to change and new practices.
• Ability to remain calm under pressure and find solutions.
• Ability to work in a fast-paced environment.
• Good organizational skills to ensure that the tasks are effectively scheduled within working time available, and that urgent work is completed and returned within the specified (sometimes short) timescales.
• Excellent communication skills.
• Ability to deliver superb client service.
• Offer of employment is subject to background checks, including credit checks if required on certain client programs

NCRi welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Types: Full-time, Permanent

Pay: $40,000.00-$45,000.00 per year

Experience:

• paralegal: 1 year (preferred)
• Collections: 1 year (preferred)

Licence/Certification:

• Paralegal Certificate (preferred)

Work Location: Remote