IT Support Specialist
Top Benefits
About the role
Overview:
Are you a tech enthusiast driven by the desire to resolve complex issues and provide exceptional customer service? As an IT Support Specialist, you will support and resolve all internal and external user inquiries and issues for Enterprise One. Collaborate with industry experts and committed teams to provide top-tier solutions.
Apply now and transform your career with us.
Salary range - $55,000 to $68,000 CAD
What you will be doing:
- Serve as the primary contact for IT incidents and service requests.
- Diagnose and resolve end-user issues using sound judgment and critical thinking.
- Educate users on IT services, policies, and procedures.
- Analyze incident trends to identify root causes and recommend long-term solutions.
- Maintain and manage IT inventory (hardware, software, licenses, contracts, etc.).
- Oversee user onboarding and offboarding processes.
- Manage and prioritize IT support tickets using a service management tool.
- Ensure SLA compliance and document support activities thoroughly.
- Deliver in-person and remote support to users across multiple locations.
- Set up and support audio/video conference systems and related technology.
- Support IT projects with scheduling, cost tracking, and reporting.
- Assist with network equipment cabling and troubleshooting as needed.
- Administer national mobile provider portals and maintain accurate records.
- Coordinate IT procurement and review purchase requests.
- Assist in developing and maintaining IT documentation and user guides.
What we are looking for:
- Degree or certification from a college or technical institute in Information Technology or related field.
- Minimum 2 to 3 years of experience in an IT support or service desk role.
- Strong knowledge of Microsoft technologies including Active Directory, Windows OS, and M365.
- Proficient in supporting and administering Microsoft 365 services.
- Strong understanding of Windows operating systems and related technologies.
- Familiarity with network topology, IT infrastructure, and security best practices.
- Comfortable working with common IT terminology and troubleshooting tools.
- Experience with Active Directory and mobile device management (MDM) tools is a plus.
- Basic project management skills and ability to manage multiple tasks simultaneously.
- Strong analytical and communication skills.
- Ability to simplify complex technical information for end users.
- Communicates effectively across all organizational levels.
- Observant, innovative, and open to new ideas.
Why work for us:
Some of the benefits you may be eligible for as a Flatiron employee are:
- Comprehensive compensation package and paid time off program
- Industry leading 401(k)/RRSP
- Medical/Extended Health Care, Dental, Vison and/or Provincial Medical
- Wellness benefits & Employee Assistance Program
- Tuition Reimbursement Program
Flatiron is an EEO/AA/ADA/Veterans employer.
Salary Min: CAD $55,000.00/Yr. Salary Max: CAD $68,000.00/Yr.
About FlatironDragados
Built on a foundation of excellence, FlatironDragados operates in the United States and Canada through FlatironDragados USA and FlatironDragados Canada. We are client-focused and committed to building stronger, more resilient communities.
As part of the ACS Group, one of the world’s leading infrastructure companies, FlatironDragados provides clients the accessibility and support of a local firm along with the stability and resources of a multi-national organization.
FlatironDragados is the trusted partner delivering resilient, innovative and sustainable infrastructure for today and tomorrow. In collaboration with public and private clients, our project teams deliver essential infrastructure — roads and bridges, aviation, resiliency protection, dams and reservoirs, rail and transit, water and wastewater treatment facilities, tunneling, underground projects and marine works.
IT Support Specialist
Top Benefits
About the role
Overview:
Are you a tech enthusiast driven by the desire to resolve complex issues and provide exceptional customer service? As an IT Support Specialist, you will support and resolve all internal and external user inquiries and issues for Enterprise One. Collaborate with industry experts and committed teams to provide top-tier solutions.
Apply now and transform your career with us.
Salary range - $55,000 to $68,000 CAD
What you will be doing:
- Serve as the primary contact for IT incidents and service requests.
- Diagnose and resolve end-user issues using sound judgment and critical thinking.
- Educate users on IT services, policies, and procedures.
- Analyze incident trends to identify root causes and recommend long-term solutions.
- Maintain and manage IT inventory (hardware, software, licenses, contracts, etc.).
- Oversee user onboarding and offboarding processes.
- Manage and prioritize IT support tickets using a service management tool.
- Ensure SLA compliance and document support activities thoroughly.
- Deliver in-person and remote support to users across multiple locations.
- Set up and support audio/video conference systems and related technology.
- Support IT projects with scheduling, cost tracking, and reporting.
- Assist with network equipment cabling and troubleshooting as needed.
- Administer national mobile provider portals and maintain accurate records.
- Coordinate IT procurement and review purchase requests.
- Assist in developing and maintaining IT documentation and user guides.
What we are looking for:
- Degree or certification from a college or technical institute in Information Technology or related field.
- Minimum 2 to 3 years of experience in an IT support or service desk role.
- Strong knowledge of Microsoft technologies including Active Directory, Windows OS, and M365.
- Proficient in supporting and administering Microsoft 365 services.
- Strong understanding of Windows operating systems and related technologies.
- Familiarity with network topology, IT infrastructure, and security best practices.
- Comfortable working with common IT terminology and troubleshooting tools.
- Experience with Active Directory and mobile device management (MDM) tools is a plus.
- Basic project management skills and ability to manage multiple tasks simultaneously.
- Strong analytical and communication skills.
- Ability to simplify complex technical information for end users.
- Communicates effectively across all organizational levels.
- Observant, innovative, and open to new ideas.
Why work for us:
Some of the benefits you may be eligible for as a Flatiron employee are:
- Comprehensive compensation package and paid time off program
- Industry leading 401(k)/RRSP
- Medical/Extended Health Care, Dental, Vison and/or Provincial Medical
- Wellness benefits & Employee Assistance Program
- Tuition Reimbursement Program
Flatiron is an EEO/AA/ADA/Veterans employer.
Salary Min: CAD $55,000.00/Yr. Salary Max: CAD $68,000.00/Yr.
About FlatironDragados
Built on a foundation of excellence, FlatironDragados operates in the United States and Canada through FlatironDragados USA and FlatironDragados Canada. We are client-focused and committed to building stronger, more resilient communities.
As part of the ACS Group, one of the world’s leading infrastructure companies, FlatironDragados provides clients the accessibility and support of a local firm along with the stability and resources of a multi-national organization.
FlatironDragados is the trusted partner delivering resilient, innovative and sustainable infrastructure for today and tomorrow. In collaboration with public and private clients, our project teams deliver essential infrastructure — roads and bridges, aviation, resiliency protection, dams and reservoirs, rail and transit, water and wastewater treatment facilities, tunneling, underground projects and marine works.