Overview:

As the PIPP Payment and Records Clerk, you will be responsible for the overall objective of converting all incoming injury claim documentation into an electronic format that is consistently stored in secured libraries and made available to all authorized users.

The PIPP Payment and Records Clerk provides electronic document identification support to all ICM business units based on each unit’s specific requirements. Additionally, the position processes payments for all non-indemnity bodily injury entitlements. All work activities must adhere to MPI policies, business rules, and applicable legislation.

Responsibilities:

• Process payments in accordance with established procedures, business rules, customer service standards, fee schedules and best practices guidelines.
• Verify vendor invoices and customer submitted accounts for completeness, validity, valuation, and authorization.
• Ensure that reserves, coverage and preauthorization of goods/services exist on a claim prior to processing an invoice for payment.
• Enter invoice data into the Injury Claims Management (IMC) system, BI3, ensuring that:
  • Invoices are paid on the correct claim.
  • Payment is made to the correct vendor.
  • Correct bill item is utilized to ensure accurate allocation of the cover code.
  • Amount payable reflects the amount on the invoice.
• Return improper invoices to the vendor to request amendment.
• Collaborate with case management staff to resolve coding, bill item, keyword, medical reports, reserving, and pre-authorization issues.
• Process payments and non-indemnity injury payments.
• Contact vendors in order to resolve invoicing discrepancies and enquiries.
• Provide explanations to vendors and case managers to aid in understanding the BI3 payment systems, processes, and business standards and how they can enhance their invoicing practices to improve the payment turnaround time.
• Verify that goods and services are received before payment is issued.
• Contact case owners for document and mailbox request clarification as required.
• Approve payments processed for other PIPP Payment and Records Clerk in training.

Qualifications:

Education:

• High school diploma or equivalent.

Experience:

• Two years of office experience including electronic records administration or data entry, and dual verification/validating practices.

Employee Benefits:

Health benefits

We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• critical illness insurance
• sick leave to cover short-term disability
• long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• flexible work arrangement for eligible positions
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• lunch-and-learn offerings
• discounted gym memberships and wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.