Job Title

Administrative Assistant

Job Type

Permanent

Union

MRSA

Position Classification

SAD04 Administrative Services IV

Salary Grade

$42,572.00 - $53,833.00

FT or PT

Full-time

Hybrid Work

This position is ineligible

Position End Date (if applicable)

Location

MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)

About This Position About the Residence Services

Mount Royal University’s Residence Services is committed to providing a safe, secure and supportive living learning community. We strive to be inclusive, responsive and respectful of the individual. The environment is designed to enhance and develop both the personal growth and academic success of the student and their role as a responsible community member.

About The Role The Administrative Assistant reports to the Guest Services Coordinator, Residence Services. The Administrative Assistant provides support for the Guest Services Coordinator, the Manager, Residence Services, the Director, Residence Services, as well as Front Desk staff. This position offers opportunities for problem solving and creating positive client relations to achieve department goals. The responsibilities of the position are achieved through administrative support, data entry, office staff support and direct customer service to students, guests and the general public. These services are primarily provided in person, by phone, or by other electronic avenues. This position will work 12pm-8pm, Monday to Friday.

Responsibilities Administrative Support

• Provide high quality customer service and assistance at the front desk by phone, mail, email, other electronic means and in person.
• Maintains the general residence email account and ensures timely responses to inquiries.
• Administrative support including preparation of correspondence, report compilation, filing, word processing, and scheduling.
• Processing payments by guests and students as directed.
• Assist in the accurate entry of records into the StarRez system for students, guests, and other needs as required.
• Receives and organizes student and guest requests related to their accommodations and ensures that all information has been collected. Ensures these requests are then responded to or directed to the appropriate person.
• Prepare mail-outs as required.
• Assist with the preparation of Residence Services print materials and packages.
• Generate reports from StarRez as needed.

Office and Department Support

• Receive, sort and deliver mail and couriered parcels.
• Sort incoming internal mail and distribute to students and staff.
• Perform regular inventory of office supplies and order replacement items as needed.
• Assist the Guest Services Coordinator and the Manager, Residence Services with correspondence, daily tasks and scheduling as required.
• Assist the Guest Services Coordinator with administrative tasks related to Student and Conference/Casual Guest Housing.
• Assist the Guest Services Coordinator as needed with interviewing student desk staff candidates and onboarding new staff.
• Provide back up in the coordination of facility bookings.
• Assist with special events such as move in and move out days.
• Organize and maintain office filing system according to University standards.
• Actively participate in staff and planning meetings to continue the improvement of department functions and goals.
• Maintain and update Residence Services social media and website information.
• Assist with the preparation of Residence Services print materials and packages.
• Assist the Assignments Coordinator with marketing tasks, particularly social media posts and updates.
• The Manager, Residence Services, can, at their discretion, assign this role to be the lead team member for overseeing our social media accounts.
• Maintain and organized, professional looking front office.
• Other duties as assigned.

Project Assistance

• Assist the Guest Services Coordinator and Manager, Residence Services on specifically assigned projects.
• Assist the Guest Services Coordinator with administrative tasks related to operating Conference Housing and casual guest stays.

Qualifications

• One-Year Post Secondary Certificate/Program Completion
• 6 - 12 months of related experience including:

• Public relations, customer service and office administration experience or training
• Extensive customer interactions, negotiating and cash handling skills
• Experience in a campus residential environment is an asset

• Understanding of institutional summer/casual accommodation operations
• Strong communication, interpersonal, organizational and research skills
• Strong knowledge of StarRez, MS Office software and background in word processing, spreadsheet use, and basic computer skills

Salary: $42,572 - $53,833 per annum

Closing Date: August 04, 2025

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf). We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.

If you require accommodation to participate in the recruitment process, please notify erecruiter@mtroyal.ca and we will work together on your accommodation request.

About MRU Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.

What We Offer Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.

Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.