Client Services Representative/Outbound Calls
Top Benefits
About the role
Job description
About us
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Saskatoon. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Why Choose Centennial Plumbing, Heating and Electrical?
- Commissions and incentives for additional opportunities
- Group Benefits - Dental and medical after 3 months of employment
- Work life balance
- Profit Sharing
- Paid training
- RRSP
- Community involved company
- Positive and fun work environment
- Company events
The Big Task
We are seeking a proactive and customer-focused individual to join our team as a Customer Service Representative. In this role, you will play a crucial part in enhancing customer satisfaction by efficiently converting incoming customer calls into booked service appointments. Your responsibilities will also include making outbound calls to schedule maintenance appointments, demonstrating flexibility and dedication to achieving department goals.
Key Responsibilities*:*
- Convert incoming customer calls into scheduled service appointments to ensure customer satisfaction.
- Proactively make outbound calls to schedule maintenance appointments and meet department targets.
- Demonstrate excellent communication skills.
- Strive to achieve daily call quotas, balancing up to 100 calls per day between outbound and inbound.
- Collaborate with team members to optimize appointment scheduling processes.
Key Sub Tasks
- You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
- Participate in training so that you grow and develop as a professional.
- Maintain and update our customer database with complete and accurate information.
- Maintain communication with dispatch and your manager.
Desired Skills and Experience
- Previous experience in customer service or a related field is preferred.
- Strong communication skills, both verbal and written.
- Ability to handle a high volume of calls and maintain a positive customer experience.
- Goal-oriented mindset with a commitment to achieving department targets.
- Excellent organizational and time management skills.
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Centennial Plumbing, Heating and Electrical by visiting https://www.centennialplumbing.com/. We look forward to hearing from you!
Job Types: Full-time, Permanent
Pay: $17.00-$20.00 per hour
Additional pay:
- Commission pay
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Job Type: Full-time
Pay: $17.00-$20.00 per hour
Expected hours: 40 per week
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Customer service: 2 years (required)
Location:
- Saskatoon, SK S7K 4C8 (required)
Work Location: In person
About Centennial Plumbing, Heating & Electrical
The Friendliest & Most Reliable Plumbing & Heating Technicians in Saskatoon
In 1967, Centennial Plumbing, Heating & Electrical opened its doors as a retail store that has quickly earned the trust of residents throughout Saskatoon for providing great DIY advice for any of their home service needs such as plumbing and heating. As the times changed, the company changed too and expanded into in-home services. Today, our technicians not only provide knowledgeable advice, we also repair, replace, and maintain the equipment that homeowners can't work on themselves. From plumbing to heating and cooling, electrical systems, and home renovations, our team can ensure a job done right every time.
Client Services Representative/Outbound Calls
Top Benefits
About the role
Job description
About us
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Saskatoon. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Why Choose Centennial Plumbing, Heating and Electrical?
- Commissions and incentives for additional opportunities
- Group Benefits - Dental and medical after 3 months of employment
- Work life balance
- Profit Sharing
- Paid training
- RRSP
- Community involved company
- Positive and fun work environment
- Company events
The Big Task
We are seeking a proactive and customer-focused individual to join our team as a Customer Service Representative. In this role, you will play a crucial part in enhancing customer satisfaction by efficiently converting incoming customer calls into booked service appointments. Your responsibilities will also include making outbound calls to schedule maintenance appointments, demonstrating flexibility and dedication to achieving department goals.
Key Responsibilities*:*
- Convert incoming customer calls into scheduled service appointments to ensure customer satisfaction.
- Proactively make outbound calls to schedule maintenance appointments and meet department targets.
- Demonstrate excellent communication skills.
- Strive to achieve daily call quotas, balancing up to 100 calls per day between outbound and inbound.
- Collaborate with team members to optimize appointment scheduling processes.
Key Sub Tasks
- You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
- Participate in training so that you grow and develop as a professional.
- Maintain and update our customer database with complete and accurate information.
- Maintain communication with dispatch and your manager.
Desired Skills and Experience
- Previous experience in customer service or a related field is preferred.
- Strong communication skills, both verbal and written.
- Ability to handle a high volume of calls and maintain a positive customer experience.
- Goal-oriented mindset with a commitment to achieving department targets.
- Excellent organizational and time management skills.
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Centennial Plumbing, Heating and Electrical by visiting https://www.centennialplumbing.com/. We look forward to hearing from you!
Job Types: Full-time, Permanent
Pay: $17.00-$20.00 per hour
Additional pay:
- Commission pay
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Job Type: Full-time
Pay: $17.00-$20.00 per hour
Expected hours: 40 per week
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Customer service: 2 years (required)
Location:
- Saskatoon, SK S7K 4C8 (required)
Work Location: In person
About Centennial Plumbing, Heating & Electrical
The Friendliest & Most Reliable Plumbing & Heating Technicians in Saskatoon
In 1967, Centennial Plumbing, Heating & Electrical opened its doors as a retail store that has quickly earned the trust of residents throughout Saskatoon for providing great DIY advice for any of their home service needs such as plumbing and heating. As the times changed, the company changed too and expanded into in-home services. Today, our technicians not only provide knowledgeable advice, we also repair, replace, and maintain the equipment that homeowners can't work on themselves. From plumbing to heating and cooling, electrical systems, and home renovations, our team can ensure a job done right every time.