Director of Customer Success - CCaaS, Helpdesk - Hybrid Toronto - £230K CAD
About the role
Are you passionate about driving customer success and leading high-performing teams? We're looking for an exceptional leader to join our growing Customer Success organization!
What You'll Do:
✨ Lead & Inspire
- Mentor a dedicated team of Customer Success Managers with personalized coaching and performance management
✨ Drive Excellence
- Ensure exceptional customer experiences while managing complex enterprise client engagements
✨ Scale Impact
- Build and evolve our Customer Success practice, balancing customer value with business objectives
✨ Shape Growth
- Collaborate across teams to accelerate customer journeys and drive solution adoption
What We're Looking For:
🎯 Experience: 10+ years in end-to-end SaaS adoption with 8+ years leading Customer Success teams
🎯 Leadership: Proven track record scaling CS teams for sophisticated Enterprise clients
🎯 Skills: Exceptional storytelling ability - turning data into actionable growth strategies
🎯 Influence: Strong ability to shape product roadmaps with customer insights
Bonus Points For:
- AI product experience (especially customer service/contact center)
- Project management & delivery background
- Professional services or customer-facing function experience
Join a team of passionate innovators who constantly push the envelope! You'll learn with the best, work on complex products, and enjoy the trust and empowerment of our leadership team.
Ready to make an impact? Let's chat about how you can help shape the future of customer success at my client!
Apply now or reach out directly - we'd love to hear from you! 💬
#CustomerSuccess #Leadership #SaaS #AI #Hiring #CustomerExperience
About WUNDERTALENT
Award-winning Recruitment for SaaS and Technology companies.
WüNDER_TALENT provides industry-leading recruitment services and executive search in the SaaS and Technology industry. We specialise in building teams across various positions, including software, Marketing, Sales, and Product
WüNDER_TALENT recognised the need for ambitious SaaS and Technology companies to have the right professionals to help them to accelerate growth. That’s why we have dedicated ourselves to being the growth partner for some of the worlds most exciting and innovitive SaaS companies. We help our clients by building high-performing teams and defining your companies strategy by offering you in-depth recruitment & strategy consulting.
Director of Customer Success - CCaaS, Helpdesk - Hybrid Toronto - £230K CAD
About the role
Are you passionate about driving customer success and leading high-performing teams? We're looking for an exceptional leader to join our growing Customer Success organization!
What You'll Do:
✨ Lead & Inspire
- Mentor a dedicated team of Customer Success Managers with personalized coaching and performance management
✨ Drive Excellence
- Ensure exceptional customer experiences while managing complex enterprise client engagements
✨ Scale Impact
- Build and evolve our Customer Success practice, balancing customer value with business objectives
✨ Shape Growth
- Collaborate across teams to accelerate customer journeys and drive solution adoption
What We're Looking For:
🎯 Experience: 10+ years in end-to-end SaaS adoption with 8+ years leading Customer Success teams
🎯 Leadership: Proven track record scaling CS teams for sophisticated Enterprise clients
🎯 Skills: Exceptional storytelling ability - turning data into actionable growth strategies
🎯 Influence: Strong ability to shape product roadmaps with customer insights
Bonus Points For:
- AI product experience (especially customer service/contact center)
- Project management & delivery background
- Professional services or customer-facing function experience
Join a team of passionate innovators who constantly push the envelope! You'll learn with the best, work on complex products, and enjoy the trust and empowerment of our leadership team.
Ready to make an impact? Let's chat about how you can help shape the future of customer success at my client!
Apply now or reach out directly - we'd love to hear from you! 💬
#CustomerSuccess #Leadership #SaaS #AI #Hiring #CustomerExperience
About WUNDERTALENT
Award-winning Recruitment for SaaS and Technology companies.
WüNDER_TALENT provides industry-leading recruitment services and executive search in the SaaS and Technology industry. We specialise in building teams across various positions, including software, Marketing, Sales, and Product
WüNDER_TALENT recognised the need for ambitious SaaS and Technology companies to have the right professionals to help them to accelerate growth. That’s why we have dedicated ourselves to being the growth partner for some of the worlds most exciting and innovitive SaaS companies. We help our clients by building high-performing teams and defining your companies strategy by offering you in-depth recruitment & strategy consulting.