Top Benefits
About the role
Neighbourly Pharmacy is looking for a Quality & Process Manager to join our Pharmacy Excellence team, to support the continued growth and planning of our over 300 acquired Pharmacy locations across Canada! We have support offices located in ON, MB and SK, however this role can be located anywhere in Canada. About Us Neighbourly Pharmacy is Canada's largest and fastest-growing network of community pharmacies. With over 300 locations, our team of experienced industry leaders are passionate about providing exceptional patient care to our communities. We have been recently recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.
Our Growth Neighbourly Pharmacy is continuing to grow rapidly across Canada. In March 2024, Neighbourly Pharmacy returned to being a privately-owned company and was again recognized as the one of the Best Managed Companies in 2025, Canada’s Top Growing Companies 3 years running and recognized on the 2022 The New Innovators list.
We thank all those who apply, however, only those that qualify for an interview will be contacted.
Location: This role is remote, and may require travel into the office for meetings as required by department leaders.
Job Description The Quality & Process Manager is responsible for ensuring that all pharmacy operations adhere to applicable Canadian laws, regulations, and industry standards. This role involves overseeing compliance with federal and provincial regulations governing the practice of pharmacy, ensuring the proper handling and dispensing of medications, and monitoring the implementation of policies and procedures designed to safeguard patient safety, operational integrity, and ethical standards. The Compliance Manager will work closely with cross-functional teams to ensure ongoing compliance, manage audits, and provide guidance on regulatory requirements.
Responsibilities Regulatory Compliance:
- Ensure all pharmacy operations comply with Canadian federal and provincial regulatory requirements (e.g., the Controlled Drugs and Substances Act, Food and Drugs Act, Narcotic Control Regulations, and provincial pharmacy laws).
- Stay up-to-date on changes to pharmacy-related legislation, regulations, and policies, and communicate changes to relevant stakeholders.
- Monitor compliance with the Canadian Anti-Spam Legislation (CASL), Health Canada regulations, and provincial health authority guidelines.
Policy And Procedure Development
- Develop, implement, and regularly update pharmacy compliance policies and procedures in line with evolving regulatory standards.
- Ensure internal processes align with legal and ethical standards governing drug handling, storage, and dispensing.
- Review and improve standard operating procedures (SOPs) related to drug safety, inventory control, patient privacy (HIPAA), and drug disposal.
Risk Management And Auditing
- Conduct regular compliance audits across pharmacy operations to assess adherence to regulatory standards.
- Identify and address areas of non-compliance or potential risks to patient safety, security, and legal obligations.
- Support the development and execution of corrective action plans in response to audit findings or regulatory violations.
- Report compliance issues and violations to senior management, regulatory bodies, and other stakeholders as required.
Training And Education
- Lead training sessions and workshops to educate pharmacy staff on relevant regulatory requirements and compliance best practices.
- Ensure continuous professional development programs are in place to promote awareness of changing legislation and compliance obligations.
- Provide guidance and resources to pharmacy staff regarding regulatory interpretation and best practices.
Investigations And Reporting
- Investigate any potential breaches in compliance, including incidents involving the improper handling of medications, fraudulent activities, or violations of patient confidentiality.
- Work with relevant departments (e.g., legal, risk management) to ensure investigations are thorough and appropriate actions are taken.
- Prepare reports and documentation for regulatory agencies, internal stakeholders, or as part of audit requirements.
Relationship Management
- Act as the primary point of contact for external regulatory agencies (Health Canada, provincial regulatory bodies, etc.) regarding compliance matters.
- Collaborate with senior leadership to ensure the pharmacy’s compliance program aligns with broader organizational goals.
- Serve as a resource for pharmacy staff and management to resolve compliance-related questions or concerns.
Qualifications & Skills
- Bachelor’s degree in Pharmacy, Healthcare Administration, or a related field (Master’s or additional certification in Regulatory Affairs preferred).
- Minimum of 3-5 years of experience in a compliance role within the pharmacy, healthcare, or pharmaceutical industry.
- In-depth knowledge of Canadian pharmacy laws, regulations, and industry standards.
- Familiarity with Health Canada regulations, NACRS, DIN, and NDC codes.
- Experience conducting audits, investigations, and implementing corrective action plans.
- Strong understanding of regulatory frameworks and their practical application in pharmacy operations.
- Excellent organizational, analytical, and problem-solving skills.
- Detail-oriented with the ability to manage multiple compliance initiatives simultaneously.
- Strong verbal and written communication skills, with the ability to communicate complex regulatory information clearly.
- Ability to work independently, as well as part of a multidisciplinary team.
- Experience in training and educating staff on regulatory and compliance issues.
Certifications
- Certification in Regulatory Affairs or Compliance Management is an asset.
- Licensure as a Pharmacist in Canada (if applicable, depending on organizational structure).
Neighbourly Pharmacy is an equal opportunity employer. We are committed to deliver accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
About Neighbourly Pharmacy
𝐊𝐢𝐧𝐝𝐧𝐞𝐬𝐬 𝐢𝐧 𝐞𝐯𝐞𝐫𝐲 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲. Neighbourly Pharmacy, Canada’s largest and fastest-growing network of community pharmacies, understands the importance of being a good neighbour, friend, and healthcare partner. With over 290 locations in major cities, suburban centers, and rural towns throughout Canada, we are united by one priority: our patients. We wholeheartedly embrace each community we serve, preserving their legacy and continuing the tradition of outstanding care.
𝐉𝐨𝐢𝐧 𝐨𝐮𝐫 𝐓𝐞𝐚𝐦. At Neighbourly Pharmacy, we recognize that our people are our most valuable asset. As one of Canada’s fastest growing companies, there’s no shortage of opportunity within your community or beyond. Join a fast-paced team of people who are dedicated to serving patients and customers with care. Opportunity at Neighbourly also extends beyond the pharmacy counter. Explore positions in our support centres, from Finance, Human Resources to Operations and more!
𝐓𝐡𝐢𝐧𝐤𝐢𝐧𝐠 𝐨𝐟 𝐒𝐞𝐥𝐥𝐢𝐧𝐠? We firmly believe pharmacies are the cornerstone of communities. That’s why we want to celebrate the reputation you’ve built, not eliminate it. Our approach ensures continuity of care, maintaining the trust you’ve established with your patients while minimizing disruptions. When you’re ready to sell, trust us preserve what matters most.
𝐀𝐰𝐚𝐫𝐝𝐬 𝐚𝐧𝐝 𝐑𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧. Neighbourly has garnered widespread acclaim as the industry’s preferred acquirer, and employer, and we are proud of our prestigious accolades: Canada’s Top Growing Companies (Globe & Mail) 2020, 2021, 2023, and 2024. Best Managed Companies (Deloitte & CIBC) 2021, 2022, 2023 and 2024. New Innovators (Canadian Business Magazine in partnership with BII+E) 2022. Canada’s Top New Growth Companies Startup List (Canadian Business Magazine) 2020.
Top Benefits
About the role
Neighbourly Pharmacy is looking for a Quality & Process Manager to join our Pharmacy Excellence team, to support the continued growth and planning of our over 300 acquired Pharmacy locations across Canada! We have support offices located in ON, MB and SK, however this role can be located anywhere in Canada. About Us Neighbourly Pharmacy is Canada's largest and fastest-growing network of community pharmacies. With over 300 locations, our team of experienced industry leaders are passionate about providing exceptional patient care to our communities. We have been recently recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.
Our Growth Neighbourly Pharmacy is continuing to grow rapidly across Canada. In March 2024, Neighbourly Pharmacy returned to being a privately-owned company and was again recognized as the one of the Best Managed Companies in 2025, Canada’s Top Growing Companies 3 years running and recognized on the 2022 The New Innovators list.
We thank all those who apply, however, only those that qualify for an interview will be contacted.
Location: This role is remote, and may require travel into the office for meetings as required by department leaders.
Job Description The Quality & Process Manager is responsible for ensuring that all pharmacy operations adhere to applicable Canadian laws, regulations, and industry standards. This role involves overseeing compliance with federal and provincial regulations governing the practice of pharmacy, ensuring the proper handling and dispensing of medications, and monitoring the implementation of policies and procedures designed to safeguard patient safety, operational integrity, and ethical standards. The Compliance Manager will work closely with cross-functional teams to ensure ongoing compliance, manage audits, and provide guidance on regulatory requirements.
Responsibilities Regulatory Compliance:
- Ensure all pharmacy operations comply with Canadian federal and provincial regulatory requirements (e.g., the Controlled Drugs and Substances Act, Food and Drugs Act, Narcotic Control Regulations, and provincial pharmacy laws).
- Stay up-to-date on changes to pharmacy-related legislation, regulations, and policies, and communicate changes to relevant stakeholders.
- Monitor compliance with the Canadian Anti-Spam Legislation (CASL), Health Canada regulations, and provincial health authority guidelines.
Policy And Procedure Development
- Develop, implement, and regularly update pharmacy compliance policies and procedures in line with evolving regulatory standards.
- Ensure internal processes align with legal and ethical standards governing drug handling, storage, and dispensing.
- Review and improve standard operating procedures (SOPs) related to drug safety, inventory control, patient privacy (HIPAA), and drug disposal.
Risk Management And Auditing
- Conduct regular compliance audits across pharmacy operations to assess adherence to regulatory standards.
- Identify and address areas of non-compliance or potential risks to patient safety, security, and legal obligations.
- Support the development and execution of corrective action plans in response to audit findings or regulatory violations.
- Report compliance issues and violations to senior management, regulatory bodies, and other stakeholders as required.
Training And Education
- Lead training sessions and workshops to educate pharmacy staff on relevant regulatory requirements and compliance best practices.
- Ensure continuous professional development programs are in place to promote awareness of changing legislation and compliance obligations.
- Provide guidance and resources to pharmacy staff regarding regulatory interpretation and best practices.
Investigations And Reporting
- Investigate any potential breaches in compliance, including incidents involving the improper handling of medications, fraudulent activities, or violations of patient confidentiality.
- Work with relevant departments (e.g., legal, risk management) to ensure investigations are thorough and appropriate actions are taken.
- Prepare reports and documentation for regulatory agencies, internal stakeholders, or as part of audit requirements.
Relationship Management
- Act as the primary point of contact for external regulatory agencies (Health Canada, provincial regulatory bodies, etc.) regarding compliance matters.
- Collaborate with senior leadership to ensure the pharmacy’s compliance program aligns with broader organizational goals.
- Serve as a resource for pharmacy staff and management to resolve compliance-related questions or concerns.
Qualifications & Skills
- Bachelor’s degree in Pharmacy, Healthcare Administration, or a related field (Master’s or additional certification in Regulatory Affairs preferred).
- Minimum of 3-5 years of experience in a compliance role within the pharmacy, healthcare, or pharmaceutical industry.
- In-depth knowledge of Canadian pharmacy laws, regulations, and industry standards.
- Familiarity with Health Canada regulations, NACRS, DIN, and NDC codes.
- Experience conducting audits, investigations, and implementing corrective action plans.
- Strong understanding of regulatory frameworks and their practical application in pharmacy operations.
- Excellent organizational, analytical, and problem-solving skills.
- Detail-oriented with the ability to manage multiple compliance initiatives simultaneously.
- Strong verbal and written communication skills, with the ability to communicate complex regulatory information clearly.
- Ability to work independently, as well as part of a multidisciplinary team.
- Experience in training and educating staff on regulatory and compliance issues.
Certifications
- Certification in Regulatory Affairs or Compliance Management is an asset.
- Licensure as a Pharmacist in Canada (if applicable, depending on organizational structure).
Neighbourly Pharmacy is an equal opportunity employer. We are committed to deliver accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
About Neighbourly Pharmacy
𝐊𝐢𝐧𝐝𝐧𝐞𝐬𝐬 𝐢𝐧 𝐞𝐯𝐞𝐫𝐲 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲. Neighbourly Pharmacy, Canada’s largest and fastest-growing network of community pharmacies, understands the importance of being a good neighbour, friend, and healthcare partner. With over 290 locations in major cities, suburban centers, and rural towns throughout Canada, we are united by one priority: our patients. We wholeheartedly embrace each community we serve, preserving their legacy and continuing the tradition of outstanding care.
𝐉𝐨𝐢𝐧 𝐨𝐮𝐫 𝐓𝐞𝐚𝐦. At Neighbourly Pharmacy, we recognize that our people are our most valuable asset. As one of Canada’s fastest growing companies, there’s no shortage of opportunity within your community or beyond. Join a fast-paced team of people who are dedicated to serving patients and customers with care. Opportunity at Neighbourly also extends beyond the pharmacy counter. Explore positions in our support centres, from Finance, Human Resources to Operations and more!
𝐓𝐡𝐢𝐧𝐤𝐢𝐧𝐠 𝐨𝐟 𝐒𝐞𝐥𝐥𝐢𝐧𝐠? We firmly believe pharmacies are the cornerstone of communities. That’s why we want to celebrate the reputation you’ve built, not eliminate it. Our approach ensures continuity of care, maintaining the trust you’ve established with your patients while minimizing disruptions. When you’re ready to sell, trust us preserve what matters most.
𝐀𝐰𝐚𝐫𝐝𝐬 𝐚𝐧𝐝 𝐑𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧. Neighbourly has garnered widespread acclaim as the industry’s preferred acquirer, and employer, and we are proud of our prestigious accolades: Canada’s Top Growing Companies (Globe & Mail) 2020, 2021, 2023, and 2024. Best Managed Companies (Deloitte & CIBC) 2021, 2022, 2023 and 2024. New Innovators (Canadian Business Magazine in partnership with BII+E) 2022. Canada’s Top New Growth Companies Startup List (Canadian Business Magazine) 2020.