Company Overview

Lakeridge Auto Gallery is a premier automotive dealership group dedicated to delivering an unparalleled car-buying experience. We offer a wide selection of brands for discerning customers who demand the best in craftsmanship, innovation, and prestige.

Our team of knowledgeable professionals is committed to offering personalized service, ensuring that every customer receives expert guidance tailored to their lifestyle and preferences.

Job Summary

The Business Development Coordinator (BDC) for the Service Department is responsible for driving customer engagement, increasing service appointments, and enhancing customer retention. The BDC works closely with service advisors, technicians, and sales teams to optimize service department performance.

Job Responsibilities

• Manage inbound and outbound calls, emails, text messages and web bookings to schedule service appointments.
• Follow up with customers regarding service reminders, maintenance needs, and post service satisfaction
• Address customer inquiries and concerns professionally and efficiently
• Maintain accurate and detailed customer records in the dealership's CRM system.
• Collaborate in areas of marketing and loyalty related to service offerings
• Ensure compliance with dealership policies and manufacturer guidelines

Qualifications & Skills

• Associates or Bachelors Degree in Business, Marketing or related field
• Previous experience in a dealership, customer service, or business development role preferred.
• Valid G License
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Customer retention orientation

Working Conditions

• Primarily an office based roles with frequent telephone interactions
• Standard dealership working hours, with weekends as needed

What We Offer

• We offer a competitive salary and great benefits with the potential of real career growth

If you feel you are the right person, please apply to this post with a copy of your resume. We thank all applicants but only those selected for an interview will be contacted. No phone calls.

Our Company is committed to being responsive to the diverse needs of its employees, customers and others, including those with disabilities, by striving to prevent and remove barriers to accessibility. The Company will provide support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• AEC / DEP or Skilled Trade Certificate (required)

Experience:

• customer service: 1 year (required)
• dealership: 1 year (required)

Licence/Certification:

• Class G Licence (required)

Work Location: In person