About the role
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Tech Support II to join our team.
The Tech Support II/Team Leader is responsible for performing all the functions of a Tech Support II technician — including the diagnosis, repair, configuration, and staging of IT hardware — while also providing day-to-day leadership to the team. This role is critical in ensuring operational excellence through daily workload coordination, performance support, process compliance, and collaboration with cross-functional teams. The Team Leader is expected to drive productivity, coach team members, and contribute to continuous improvement efforts while maintaining high standards for customer service and technical accuracy.
This position is onsite in Markham, ON
- Provide real-time coaching and technical guidance to technicians on systems, processes, and troubleshooting.
- Manage and assign daily work activities for technicians ensuring all key SLA’s and priorities are achieved.
- Perform technical duties equivalent to the Tech Support II l role, including configuration, diagnostics, and repair.
- Analyze trends and workflow data to recommend process improvements and increase operational efficiency.
- Act as a key liaison with Engineering, Order Support, and other teams to escalate and resolve issues.
- 5–10 years of experience in technical troubleshooting and repair, hardware and software testing, team leadership or peer coaching, and hands-on support in configuration or depot environments
- A+ Certification preferred
- Prioritization and task management
- Adaptability in a dynamic environment
- Effective interpersonal and team communication
- Understanding of customer support operations
- Ability to meet tight deadlines under pressure
About Compucom
Unleash Your Digital Workplace Potential with Compucom To be at the forefront of your industry, having the right technology is non-negotiable. We've got you. With over 35 years of industry-leading experience as a managed service provider (MSP), we've earned the trust of giants, including 5 of the top 10 Fortune 500 companies. We specialize in sourcing, integrating, and supporting all your enterprise technology needs.
Industry-Leading Solutions Our expertise spans three primary areas:
-
Technology Sourcing Solutions: From end-user devices to robust data center equipment, we strategically source and equip every facet of your enterprise.
-
Managed Services and IT Support: Our exceptional support maximizes workforce productivity, ensuring your technology solutions perform at their best.
-
Projects and Professional Services: Need to modernize and transform your enterprise? Our team of experts is dedicated to turning your vision into reality.
Why Compucom Stands Out CUSTOMER-CENTRIC APPROACH Your success is our core mission. We place you at the center of everything we do, ensuring you adapt swiftly and stay ahead in a competitive landscape.
RELENTLESS INNOVATION Our Full Lifecycle Observability (FLO) service offers unparalleled insight into your IT operations. FLO's data-driven analytics help optimize your infrastructure, elevate the digital employee experience, and enhance your service to customers.
Join Our Many Long-Term Customers When you choose Compucom, you join an impressive roster of organizations who we've helped turn IT challenges into strategic advantages. By leveraging our vast field tech network and Advanced Configuration Centers, you’ll reduce costs, maximize productivity, and enrich both employee and customer experiences.
Compucom. Technology Driven. People Powered.
For a transformative IT partnership, visit our website or get in touch with us directly. Let's redefine your digital landscape—together.
About the role
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Tech Support II to join our team.
The Tech Support II/Team Leader is responsible for performing all the functions of a Tech Support II technician — including the diagnosis, repair, configuration, and staging of IT hardware — while also providing day-to-day leadership to the team. This role is critical in ensuring operational excellence through daily workload coordination, performance support, process compliance, and collaboration with cross-functional teams. The Team Leader is expected to drive productivity, coach team members, and contribute to continuous improvement efforts while maintaining high standards for customer service and technical accuracy.
This position is onsite in Markham, ON
- Provide real-time coaching and technical guidance to technicians on systems, processes, and troubleshooting.
- Manage and assign daily work activities for technicians ensuring all key SLA’s and priorities are achieved.
- Perform technical duties equivalent to the Tech Support II l role, including configuration, diagnostics, and repair.
- Analyze trends and workflow data to recommend process improvements and increase operational efficiency.
- Act as a key liaison with Engineering, Order Support, and other teams to escalate and resolve issues.
- 5–10 years of experience in technical troubleshooting and repair, hardware and software testing, team leadership or peer coaching, and hands-on support in configuration or depot environments
- A+ Certification preferred
- Prioritization and task management
- Adaptability in a dynamic environment
- Effective interpersonal and team communication
- Understanding of customer support operations
- Ability to meet tight deadlines under pressure
About Compucom
Unleash Your Digital Workplace Potential with Compucom To be at the forefront of your industry, having the right technology is non-negotiable. We've got you. With over 35 years of industry-leading experience as a managed service provider (MSP), we've earned the trust of giants, including 5 of the top 10 Fortune 500 companies. We specialize in sourcing, integrating, and supporting all your enterprise technology needs.
Industry-Leading Solutions Our expertise spans three primary areas:
-
Technology Sourcing Solutions: From end-user devices to robust data center equipment, we strategically source and equip every facet of your enterprise.
-
Managed Services and IT Support: Our exceptional support maximizes workforce productivity, ensuring your technology solutions perform at their best.
-
Projects and Professional Services: Need to modernize and transform your enterprise? Our team of experts is dedicated to turning your vision into reality.
Why Compucom Stands Out CUSTOMER-CENTRIC APPROACH Your success is our core mission. We place you at the center of everything we do, ensuring you adapt swiftly and stay ahead in a competitive landscape.
RELENTLESS INNOVATION Our Full Lifecycle Observability (FLO) service offers unparalleled insight into your IT operations. FLO's data-driven analytics help optimize your infrastructure, elevate the digital employee experience, and enhance your service to customers.
Join Our Many Long-Term Customers When you choose Compucom, you join an impressive roster of organizations who we've helped turn IT challenges into strategic advantages. By leveraging our vast field tech network and Advanced Configuration Centers, you’ll reduce costs, maximize productivity, and enrich both employee and customer experiences.
Compucom. Technology Driven. People Powered.
For a transformative IT partnership, visit our website or get in touch with us directly. Let's redefine your digital landscape—together.