Team Lead - Scheduling Coordinator
Top Benefits
About the role
Job Description
As a Team Lead, you’ll perform all the essential functions of an Assignment Coordinator while also taking on leadership duties to ensure our overnight team delivers exceptional service and operational excellence. You will be supporting staff and maintaining seamless communication between clients, caregivers, and the broader ParaMed team. This is an overnight position & will require availability from Monday to Friday with every other weekend from 6am to 10pm.
Why you’ll love working here:
-
Celebration and Recognition programs
-
Part time and Full-time opportunities
-
Comprehensive health and dental benefit plans
-
Education allowance for employees and family
-
Employee Assistance Program
-
Employee perks and exclusive offers
What you’ll do**:**
-
Monitor overnight team performance and provide real-time support
Ensure calls are answered promptly and efficiently during overnight hours -
Verify accurate and complete documentation of call logs and interactions
-
Promote adherence to all operational and care processes
-
Assign appropriate staff to patients based on a variety of factors including times suggested by patients, staff availability and relevant skill sets
-
Build a care schedule for patients
-
Enter and update employee and patient data within computerized system
-
Respond professionally and courteously to calls and electronic communication from funders, staff, patients, and families
-
Document and appropriately report all staff and patient interactions
What you bring**:**
-
Two years administrative or office experience is an asset
-
Scheduling experience is an asset
-
Healthcare background is strongly desired
-
Proven leadership abilities with a calm, solutions-focused approach, including experience guiding teams or taking initiative in high-pressure situations
-
Strong computer skills
-
Superior Customer service skills
-
Ability to effectively communicate both orally and written
-
Compassion and empathy when interacting with patients and their families
Time Type:
Full time
Join us as we continue our 40-year tradition to help people live better and provide the most compassionate care possible! Join a winning team and let’s succeed together!
ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.
About ParaMed Home Health Care
ParaMed has been providing home care and wellness solutions across Canada since 1974 and is a nationally accredited provider with Exemplary Standing by Accreditation Canada.
We ensure our care providers access to ongoing opportunities to hone their skills and upgrade their credentials, are supported with regular management and supervisory resources and regularly coached on best practices.
ParaMed is a place to grow. Our commitment to our team members and the work they do means that you can expect exceptional care providers who are well trained, supported, and engaged.
When you choose ParaMed, you access our qualified personnel and gain from our more than 50 years of proven experience providing clinical, therapeutic and home support services and a 10,000 member strong workforce.
Team Lead - Scheduling Coordinator
Top Benefits
About the role
Job Description
As a Team Lead, you’ll perform all the essential functions of an Assignment Coordinator while also taking on leadership duties to ensure our overnight team delivers exceptional service and operational excellence. You will be supporting staff and maintaining seamless communication between clients, caregivers, and the broader ParaMed team. This is an overnight position & will require availability from Monday to Friday with every other weekend from 6am to 10pm.
Why you’ll love working here:
-
Celebration and Recognition programs
-
Part time and Full-time opportunities
-
Comprehensive health and dental benefit plans
-
Education allowance for employees and family
-
Employee Assistance Program
-
Employee perks and exclusive offers
What you’ll do**:**
-
Monitor overnight team performance and provide real-time support
Ensure calls are answered promptly and efficiently during overnight hours -
Verify accurate and complete documentation of call logs and interactions
-
Promote adherence to all operational and care processes
-
Assign appropriate staff to patients based on a variety of factors including times suggested by patients, staff availability and relevant skill sets
-
Build a care schedule for patients
-
Enter and update employee and patient data within computerized system
-
Respond professionally and courteously to calls and electronic communication from funders, staff, patients, and families
-
Document and appropriately report all staff and patient interactions
What you bring**:**
-
Two years administrative or office experience is an asset
-
Scheduling experience is an asset
-
Healthcare background is strongly desired
-
Proven leadership abilities with a calm, solutions-focused approach, including experience guiding teams or taking initiative in high-pressure situations
-
Strong computer skills
-
Superior Customer service skills
-
Ability to effectively communicate both orally and written
-
Compassion and empathy when interacting with patients and their families
Time Type:
Full time
Join us as we continue our 40-year tradition to help people live better and provide the most compassionate care possible! Join a winning team and let’s succeed together!
ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.
About ParaMed Home Health Care
ParaMed has been providing home care and wellness solutions across Canada since 1974 and is a nationally accredited provider with Exemplary Standing by Accreditation Canada.
We ensure our care providers access to ongoing opportunities to hone their skills and upgrade their credentials, are supported with regular management and supervisory resources and regularly coached on best practices.
ParaMed is a place to grow. Our commitment to our team members and the work they do means that you can expect exceptional care providers who are well trained, supported, and engaged.
When you choose ParaMed, you access our qualified personnel and gain from our more than 50 years of proven experience providing clinical, therapeutic and home support services and a 10,000 member strong workforce.