Community Support Associate (Bilingual)-C0777
Top Benefits
About the role
The City of London has implemented the Anti-Racism and Anti-Oppression (ARAO) division with the mandate to create and sustain action-focused, positive, and lasting systemic change in the City of London so that race or membership in an equity-denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London community. To learn more about The City of London’s commitment to Anti-Racism and Anti-Oppression, visit the ARAO website.
The City of London wants you to #JOIN THE TEAM. Visit our career webpage to learn more about London and the Top Reasons to work for the City of London.
Title: Community Support Associate (Bilingual)-C0777
Job Close Date: Aug 08, 2025
File Number:
2684
Employee Group:
Local 101
Service Area:
Social and Health Development
Division:
Child Care and Early Years
Job Type:
Full-Time Permanent
# of Openings:
1
Summary of Duties:
Reports to Manager(s) or designate. Based on a defined set of criteria, determines initial and continuing eligibility for persons in receipt of Community Support Programs (Child Care Fee Subsidy, Discretionary Benefits). Completes necessary supporting documentation. Services offered in English or French as requested by client.
Work Performed:
- Interviews applicants for assistance for Child Care Fee Subsidy and Discretionary Benefits.
- Completes all necessary Provincial and Municipal forms in compliance with regulations and guidelines.
- Maintains knowledge of relevant legislation such as sections of the Day Nurseries Act, the Ontario Works Act and the Ontario Disability Support Program Act, applicable regulations, supplements and guidelines, municipal policies and business practices and community resources.
- Based on a defined set of criteria, reviews and assesses income, assets and other pre-defined information to establish initial and continuing program eligibility and issues program specific financial assistance.
- Ensures proper documentation is received, reviewed and recorded to verify initial and ongoing eligibility of clients for Child Care and/or Discretionary Benefits Program funding in accordance with defined legislation and guidelines. Processes all necessary computer and file documentation.
- Monitors caseload to determine ongoing program eligibility, updates and documents files and takes appropriate action.
- Communicates with clients and/or their representatives regarding eligibility and entitlement.
- Organizes and maintains client files.
- Provides referral information regarding other social services in the community.
- Compiles statistical data and gathers information internally and externally as required.
- Performs various administrative functions including scheduling appointments, processing and reconciling invoices, maintaining client files and processing recoveries and overpayments.
- Operates standard office equipment.
- Performs related duties as assigned.
Qualifications:
- Completion of the Human Services Foundation Certificate (one year program) or equivalent.
- Written and oral proficiency in both official languages (English and French).
Experience:
- Six months of related experience is required.
Specialized Training & Licenses:
Skills and abilities in the following areas are necessary:
- Demonstrated proficiency in word processing, spreadsheets and various software packages.
- Excellent verbal and written communication skills.
Compensation & Other Information:
$42,504 - $62,227 (Level 07)
This posting is for 1 permanent full-time position.
Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.
Work Arrangement: Hybrid. Subject to change in accordance with business requirements.
These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.
NOTE: Applicants may be required to complete a job related test.
As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.
Phone: 519-661-4930, TTY: 519-661-4889, Email: mycareer@london.ca.
About CITY OF LONDON
The City of London is a historic financial district, home to both the Stock Exchange and the Bank of England. Modern corporate skyscrapers tower above the vestiges of medieval alleyways below. Affluent workers frequent its smart restaurants and bars. Tourists visit iconic, 17th-century St. Paul’s Cathedral, trace the city’s history at the Museum of London, and take in performances at the huge Barbican arts centre.
Community Support Associate (Bilingual)-C0777
Top Benefits
About the role
The City of London has implemented the Anti-Racism and Anti-Oppression (ARAO) division with the mandate to create and sustain action-focused, positive, and lasting systemic change in the City of London so that race or membership in an equity-denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London community. To learn more about The City of London’s commitment to Anti-Racism and Anti-Oppression, visit the ARAO website.
The City of London wants you to #JOIN THE TEAM. Visit our career webpage to learn more about London and the Top Reasons to work for the City of London.
Title: Community Support Associate (Bilingual)-C0777
Job Close Date: Aug 08, 2025
File Number:
2684
Employee Group:
Local 101
Service Area:
Social and Health Development
Division:
Child Care and Early Years
Job Type:
Full-Time Permanent
# of Openings:
1
Summary of Duties:
Reports to Manager(s) or designate. Based on a defined set of criteria, determines initial and continuing eligibility for persons in receipt of Community Support Programs (Child Care Fee Subsidy, Discretionary Benefits). Completes necessary supporting documentation. Services offered in English or French as requested by client.
Work Performed:
- Interviews applicants for assistance for Child Care Fee Subsidy and Discretionary Benefits.
- Completes all necessary Provincial and Municipal forms in compliance with regulations and guidelines.
- Maintains knowledge of relevant legislation such as sections of the Day Nurseries Act, the Ontario Works Act and the Ontario Disability Support Program Act, applicable regulations, supplements and guidelines, municipal policies and business practices and community resources.
- Based on a defined set of criteria, reviews and assesses income, assets and other pre-defined information to establish initial and continuing program eligibility and issues program specific financial assistance.
- Ensures proper documentation is received, reviewed and recorded to verify initial and ongoing eligibility of clients for Child Care and/or Discretionary Benefits Program funding in accordance with defined legislation and guidelines. Processes all necessary computer and file documentation.
- Monitors caseload to determine ongoing program eligibility, updates and documents files and takes appropriate action.
- Communicates with clients and/or their representatives regarding eligibility and entitlement.
- Organizes and maintains client files.
- Provides referral information regarding other social services in the community.
- Compiles statistical data and gathers information internally and externally as required.
- Performs various administrative functions including scheduling appointments, processing and reconciling invoices, maintaining client files and processing recoveries and overpayments.
- Operates standard office equipment.
- Performs related duties as assigned.
Qualifications:
- Completion of the Human Services Foundation Certificate (one year program) or equivalent.
- Written and oral proficiency in both official languages (English and French).
Experience:
- Six months of related experience is required.
Specialized Training & Licenses:
Skills and abilities in the following areas are necessary:
- Demonstrated proficiency in word processing, spreadsheets and various software packages.
- Excellent verbal and written communication skills.
Compensation & Other Information:
$42,504 - $62,227 (Level 07)
This posting is for 1 permanent full-time position.
Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.
Work Arrangement: Hybrid. Subject to change in accordance with business requirements.
These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.
NOTE: Applicants may be required to complete a job related test.
As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.
Phone: 519-661-4930, TTY: 519-661-4889, Email: mycareer@london.ca.
About CITY OF LONDON
The City of London is a historic financial district, home to both the Stock Exchange and the Bank of England. Modern corporate skyscrapers tower above the vestiges of medieval alleyways below. Affluent workers frequent its smart restaurants and bars. Tourists visit iconic, 17th-century St. Paul’s Cathedral, trace the city’s history at the Museum of London, and take in performances at the huge Barbican arts centre.