Clerk A - Billing Representative
Top Benefits
About the role
Recruitment Details Clerk A – Billing Representative Department: Customer Engagement and Strategic Services, Water and Waste Department
Designated Work Location: Remote with Designated Work Location (4 th floor, 185 King St)
Position Type: Seasonal (approximately 6 months), Full-time (up to 2 positions)
Hours of Work: 8:30 a.m. to 4:30 p.m., Monday to Friday
Salary: $1,249.30 - $1,770.23 bi-weekly as per the Clerk A classification within the in the C.U.P.E. Collective Agreement
Employee Group: C.U.P.E.
Posting No.: 126080 Closing Date: July 17, 2025 Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.
Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.
Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.
The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applicants from equity groups that have been and continue to be underrepresented at the City are encouraged to apply. Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples, and Newcomers are encouraged to self-declare in the online application.
Requests for Reasonable Accommodation will be accepted during the hiring process.
Preference to internal applicants may be applied.
Job Profile As a Billing Representative you will respond to customer inquiries and accept account information related to billing of utility charges within the Utility Billing Centre.
The Customer Engagement and Strategic Services Division employs both English and bilingual (French) employees. We welcome applications from both English speaking and bilingual applicants.
As The Clerk A – Billing Representative, You Will
- Respond to customer inquiries and concerns, through phone interactions, in a courteous and positive manner, by:
- Determining and clarifying the nature of calls and what action is required.
- Resolving situations at the initial point of contact, if possible.
- Explaining departmental policy and procedures in detail (including rationale).
- Searching accounts and explaining billings.
- Taking applications and cancellations for service.
- Obtaining and entering meter readings into the Customer Care and Billing system and calculating consumption to determine normal usage.
- Exploring reasons for higher or lower than normal water consumption.
- Calculating and explaining consumption/cost difference between estimated bills and customer provided meter readings.
- Determining the need for meter inspections and scheduling appointments.
Your Education And Qualifications Include
- High School graduation or an equivalent combination of training and experience.
- Demonstrated ability to communicate with customers in a courteous and positive manner, at times under stressful conditions.
- Demonstrated ability to multi-task, by simultaneously performing functions such as active listening, navigating applications and entering detailed notes.
- Demonstrated ability to calculate consumption difference between meter readings.
- Demonstrated ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts, the public, and work as part of a team with colleagues and supervisors in accordance with the Respectful Workplace Standard.
- Demonstrated ability to verbally communicate effectively in English. Ability to communicate in French would be an asset.
- Demonstrated ability to operate a personal computer in a Windows environment.
- Ability to navigate and input data accurately using the billing system.
- Ability to consistently handle a minimum number of phone transactions.
Conditions Of Employment
- The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit, it is their responsibility to ensure the permit remains valid.
- A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense.
How To Apply APPLY ONLINE, including all documentation listed below:
- Current resume (Required).
- Applications submitted without REQUIRED documentation will not be considered.
- For internal applicants: Please note, in accordance with Article 12-8, this position is typically filled by new employees. If applying internally, clearly outline any unusual, irregular, or extraordinary reasons in your cover letter that should warrant your consideration for this role.
- Your application documents must clearly indicate how you meet the qualifications of the position.*
Online applications can be submitted at http://www.winnipeg.ca/hr/ . For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311 . Notes Position Reports To: Senior Billing Representative
- Applicants will be required to undergo testing to determine their knowledge, skills and abilities as they relate to the qualifications of the position.
- The successful applicant will be paid to complete job specific training required for this position.
Only candidates selected for interviews will be contacted.
About CITY OF WINNIPEG
Winnipeg is the capital and largest city of the province of Manitoba, Canada. It is located near the longitudinal centre of North America, at the confluence of the Red and Assiniboine Rivers.
Clerk A - Billing Representative
Top Benefits
About the role
Recruitment Details Clerk A – Billing Representative Department: Customer Engagement and Strategic Services, Water and Waste Department
Designated Work Location: Remote with Designated Work Location (4 th floor, 185 King St)
Position Type: Seasonal (approximately 6 months), Full-time (up to 2 positions)
Hours of Work: 8:30 a.m. to 4:30 p.m., Monday to Friday
Salary: $1,249.30 - $1,770.23 bi-weekly as per the Clerk A classification within the in the C.U.P.E. Collective Agreement
Employee Group: C.U.P.E.
Posting No.: 126080 Closing Date: July 17, 2025 Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.
Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.
Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.
The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applicants from equity groups that have been and continue to be underrepresented at the City are encouraged to apply. Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples, and Newcomers are encouraged to self-declare in the online application.
Requests for Reasonable Accommodation will be accepted during the hiring process.
Preference to internal applicants may be applied.
Job Profile As a Billing Representative you will respond to customer inquiries and accept account information related to billing of utility charges within the Utility Billing Centre.
The Customer Engagement and Strategic Services Division employs both English and bilingual (French) employees. We welcome applications from both English speaking and bilingual applicants.
As The Clerk A – Billing Representative, You Will
- Respond to customer inquiries and concerns, through phone interactions, in a courteous and positive manner, by:
- Determining and clarifying the nature of calls and what action is required.
- Resolving situations at the initial point of contact, if possible.
- Explaining departmental policy and procedures in detail (including rationale).
- Searching accounts and explaining billings.
- Taking applications and cancellations for service.
- Obtaining and entering meter readings into the Customer Care and Billing system and calculating consumption to determine normal usage.
- Exploring reasons for higher or lower than normal water consumption.
- Calculating and explaining consumption/cost difference between estimated bills and customer provided meter readings.
- Determining the need for meter inspections and scheduling appointments.
Your Education And Qualifications Include
- High School graduation or an equivalent combination of training and experience.
- Demonstrated ability to communicate with customers in a courteous and positive manner, at times under stressful conditions.
- Demonstrated ability to multi-task, by simultaneously performing functions such as active listening, navigating applications and entering detailed notes.
- Demonstrated ability to calculate consumption difference between meter readings.
- Demonstrated ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts, the public, and work as part of a team with colleagues and supervisors in accordance with the Respectful Workplace Standard.
- Demonstrated ability to verbally communicate effectively in English. Ability to communicate in French would be an asset.
- Demonstrated ability to operate a personal computer in a Windows environment.
- Ability to navigate and input data accurately using the billing system.
- Ability to consistently handle a minimum number of phone transactions.
Conditions Of Employment
- The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit, it is their responsibility to ensure the permit remains valid.
- A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense.
How To Apply APPLY ONLINE, including all documentation listed below:
- Current resume (Required).
- Applications submitted without REQUIRED documentation will not be considered.
- For internal applicants: Please note, in accordance with Article 12-8, this position is typically filled by new employees. If applying internally, clearly outline any unusual, irregular, or extraordinary reasons in your cover letter that should warrant your consideration for this role.
- Your application documents must clearly indicate how you meet the qualifications of the position.*
Online applications can be submitted at http://www.winnipeg.ca/hr/ . For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311 . Notes Position Reports To: Senior Billing Representative
- Applicants will be required to undergo testing to determine their knowledge, skills and abilities as they relate to the qualifications of the position.
- The successful applicant will be paid to complete job specific training required for this position.
Only candidates selected for interviews will be contacted.
About CITY OF WINNIPEG
Winnipeg is the capital and largest city of the province of Manitoba, Canada. It is located near the longitudinal centre of North America, at the confluence of the Red and Assiniboine Rivers.