About the role
Join our team at our Regina branch and take on the exciting opportunity to become a valued member of our customer service team! We are currently seeking a qualified individual with exceptional telephone skills and strong interpersonal skills, allowing you to connect and communicate effectively with our valued customers.
We are looking for a detail-oriented professional who is committed to maintaining meticulous records while delivering exceptional customer service. If this sounds like you, we encourage you to apply today and be a part of a team that is dedicated to excellence in customer service. Fluency in both French and English is considered an asset.
Don't miss out on this exciting opportunity to join our team and take your career to new heights.
Duties & Responsibilities
- Answering and routing incoming customer calls, e-mails, and in-person inquiries, while providing excellent customer service and support
- Responding to customer inquiries and complaints in a professional and courteous manner, resolving issues promptly and effectively
- Record and maintain accurate customer information
- Represent the organization positively and professionally as a front-line worker
- Manage inbound/outbound mail and maintain confidentiality and security
- Maintain a tidy and welcoming reception area
- Manage inventory levels of office supplies, ensuring cost-effectiveness
- Take ownership of customer issues
- Demonstrate adaptability and flexibility by performing additional duties as required
#LI-onsite
Required Skills
-
Strong organizational skills are required, with the ability to manage multiple tasks and projects effectively
-
Must have working knowledge of Microsoft Office
-
Able to compose simple correspondence, including memos, letters, and emails
-
Demonstrates the ability to apply understanding to carry out instructions in written, verbal, or diagram form
-
Demonstrates superior telephone manners and strong interpersonal skills, with the ability to communicate effectively with stakeholders at all levels
-
Strong communication skills to convey information clearly and concisely with the organization's executive team and colleagues
Required Experience
Having prior experience operating a multi-line switchboard is advantageous. A high school diploma or GED, or an equivalent combination of education and experience, is required. Preferably, 2-4 years experience in a call center is preferred.
About Brandt Group of Companies
The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada – is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 6000+ employees and more than 180 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies.
Le Groupe d'entreprises Brandt, dont le siège social est situé à Regina, Saskatchewan, Canada, est une entreprise privée de fabrication et de distribution qui dessert un public international croissant dans des secteurs tels que l'agriculture, la construction, la foresterie, le rail, les mines, l'acier, le transport, la manutention et l'énergie. L’entreprise compte plus de 6000 employés et plus de 180 sites au Canada, aux États-Unis, en Australie et en Nouvelle-Zélande. Brandt est l'une des plus grandes entreprises privées du Canada et fait partie du groupe d'élite des membres du Club Platine des sociétés les mieux gérées du Canada.
About the role
Join our team at our Regina branch and take on the exciting opportunity to become a valued member of our customer service team! We are currently seeking a qualified individual with exceptional telephone skills and strong interpersonal skills, allowing you to connect and communicate effectively with our valued customers.
We are looking for a detail-oriented professional who is committed to maintaining meticulous records while delivering exceptional customer service. If this sounds like you, we encourage you to apply today and be a part of a team that is dedicated to excellence in customer service. Fluency in both French and English is considered an asset.
Don't miss out on this exciting opportunity to join our team and take your career to new heights.
Duties & Responsibilities
- Answering and routing incoming customer calls, e-mails, and in-person inquiries, while providing excellent customer service and support
- Responding to customer inquiries and complaints in a professional and courteous manner, resolving issues promptly and effectively
- Record and maintain accurate customer information
- Represent the organization positively and professionally as a front-line worker
- Manage inbound/outbound mail and maintain confidentiality and security
- Maintain a tidy and welcoming reception area
- Manage inventory levels of office supplies, ensuring cost-effectiveness
- Take ownership of customer issues
- Demonstrate adaptability and flexibility by performing additional duties as required
#LI-onsite
Required Skills
-
Strong organizational skills are required, with the ability to manage multiple tasks and projects effectively
-
Must have working knowledge of Microsoft Office
-
Able to compose simple correspondence, including memos, letters, and emails
-
Demonstrates the ability to apply understanding to carry out instructions in written, verbal, or diagram form
-
Demonstrates superior telephone manners and strong interpersonal skills, with the ability to communicate effectively with stakeholders at all levels
-
Strong communication skills to convey information clearly and concisely with the organization's executive team and colleagues
Required Experience
Having prior experience operating a multi-line switchboard is advantageous. A high school diploma or GED, or an equivalent combination of education and experience, is required. Preferably, 2-4 years experience in a call center is preferred.
About Brandt Group of Companies
The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada – is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 6000+ employees and more than 180 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies.
Le Groupe d'entreprises Brandt, dont le siège social est situé à Regina, Saskatchewan, Canada, est une entreprise privée de fabrication et de distribution qui dessert un public international croissant dans des secteurs tels que l'agriculture, la construction, la foresterie, le rail, les mines, l'acier, le transport, la manutention et l'énergie. L’entreprise compte plus de 6000 employés et plus de 180 sites au Canada, aux États-Unis, en Australie et en Nouvelle-Zélande. Brandt est l'une des plus grandes entreprises privées du Canada et fait partie du groupe d'élite des membres du Club Platine des sociétés les mieux gérées du Canada.