About SickKids

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

Position Description

The Department of Paediatrics is seeking a Senior Manager, Business Operations to support a portfolio assignment of 3 to 4 clinical divisions within the department. The Senior Manager leads a diverse team and develops and oversees the implementation of solutions for divisional business operational needs and issues and/or Departmental issues including financial, quality, HR, process improvement, and adherence to Hospital and University of Toronto policies. The ideal candidate will drive strategic initiatives, streamline operations, and collaborate with leaders to enhance paediatric care.

Here's What You'll Get to Do

• Leads, manages, and mentors the Paediatric Administrative Team and Portfolios in clinical administration, research, education, and divisional Program/Project Leads
• Provides leadership and support to the administrative and operational leadership with respect to quality, safety, planning, change and transition management strategies
• Drives change and is responsible for developing networks/strong working relationships with various divisions, departments and individuals within the hospital
• Responsible for recruitment, performance management, coaching, mentoring, identifying training needs of staff to ensure departmental/divisional/university operations are seamlessly run, supported and in line with departmental objectives
• Maintains professional knowledge and skills through participation and leadership in professional education, continuing education programs, and other related activities and professional designations
• Administrative Operational Lead for all hospital and departmental initiatives i.e. space allocation, physician credentialling, faculty onboarding, licensing compliance, and quality and process initiatives
• Monitors changing priorities, trends, legislative requirements and/or other internal and external emerging issues and analyzes the potential impact on departmental goals, priorities, and activities. Recommends and/or implements appropriate strategies to achieve desired results.
• Develops and monitors progress towards the achievement of goals at regular intervals and acts, as required
• Leads, develops, and implements day-to-day operating policies, systems, and procedures for the administrative team to ensure organizational effectiveness, as required; encourages and acts on staff suggestions for improvements as appropriate
• Demonstrated ability to influence leaders, foster relationships and hold people accountable to agreed upon tasks
• Responsible for the management of operating budgets of assigned portfolio and section budgets, flow through funds, philanthropic funds, salaries (fellows, admin, research), which involves preparing budget reports, leading as a financial advisor in all areas for all budgets and finances including philanthropic funds
• Accountability (requisitioning, monitoring and approving) for divisional operational accounts with a total budget flexing up to $20M

Here's What You'll Need

• Baccalaureate degree in Business or Health Administration, health-related field. Master's degree an asset
• Minimum 7-10 years of management experience in a complex, service-based organization
• Proven experience working in the complexities of a tertiary/quaternary academic teaching hospital
• Proven experience working with Physician leaders to implement strategic directions
• Ability to work independently and demonstrate a high standard of professionalism and respect for confidentiality
• Excellent leadership, team building, relationship-building, and communication skills to build trust and confidence with numerous partners across the divisions/departments, hospital and university
• Effective communication capabilities (written and verbal)
• Strong planning and organizational skills
• Ability to create integrated plans, influence outcomes and engage multiple internal and external partners
• Excellent judgment with the ability to determine priorities and respond effectively to competing workload demands in a fast-paced work environment
• Must be skilled at obtaining consensus, promoting participative behaviour in all staff and dynamic teams, and fostering collaboration across all organization levels
• Demonstrated commitment and actions in advancing equity, diversity, and inclusion objectives.

Here**'s What You'**ll Love

• This position is eligible for employee benefits coverage including but not limited to; health, dental and life insurance. The full benefits package will be discussed at the time of offer.
• A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.
• A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
• The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.
• For more on why you'll love working at SickKids, visit our careers site.

Employment Type

• Permanent full-time
• 1.00 FTE
• 35 hours per week
• Hybrid work arrangement

Our Commitment to Diversity

SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion.

Accessibility & Accommodation

If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially.

How To Apply

Technical difficulties? Email ask.hr@sickkids.ca with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.