Mobile Outreach Worker
Full Time | 40 Hours weekly | Monday- Friday | $22.47- $23.85 Hourly

EFry Hope and Help provides trauma-informed, inclusive and gender-responsive programs and services to support women and girls at risk or involved in the legal system in building stable lives

We are recruiting a Full time SupportHER Mobile Outreach for SupportHER Program. The program provides 24/7 crisis response and continuum of care to exploited and sex trafficked girls between the ages of 12-24, from the crisis stage to the stabilization stage with flexible operating hours.

The SupportHER Mobile Outreach works directly with female youth within the Peel and Halton Regions. Provides a strong mentoring relationship and encourages the female youth develop safe and healthy decision making, nurtures their independence and facilitates skill development, and provides connections and referrals to community resources for successful reintegration. Acts as an advocate with emphasis on developing resources and connections to community support and services. It involves travel within the Central and Toronto Region to provide one-on-one client support, case management and counselling.

The SupportHER Mobile Outreach is scheduled to work various hours, including days, nights, and weekends and participation in 24/7 on call rotation is required.

KEY RESPONSIBILITIES:

· Build positive, respectful, and non-judgmental relationships with youth and their support systems.

· Provides one-on-one client support, case management and counselling, and acts as an advocate with emphasis on developing appropriate resources and connections to community support and services.

· Establishes and provides the necessary continuum of support to allow the youth to set achievable and realistic goals in a supportive mentoring relationship.

· Acts as an advocate and educator with parents, schools, employers and other community organizations facilitate the reintegration process.

· Arranges to provide youth with appropriate community resources such as counselling services, education and employment supports, housing, and various other types of programs and services based on the individualized plan of care and/or accessibility within their home or chosen community.

· Responsible for providing guidance regarding problem-solving while encouraging the development and enhancement of skills and techniques required for successful reintegration.

· Records and evaluates each young person’s development on an ongoing basis and maintains case notes for all contacts with clients and support systems.

· Maintains positive relationships and interacts with various segments of the community.

· Keeps abreast of trends, community resources and developments in the youth care profession by participating in workshops, conferences, and continued professional development.

· Participates in a variety of committees and collaborative groups.

· Performs other duties as assigned by the Manager or designate.

QUALIFICATIONS:

· A degree and/or diploma from a University or College in a related field with experience working with vulnerable populations; prior experience working with female at-risk youth, including those who may be human trafficking victims and/or survivors or those who have experienced gender-based violence is considered an asset.

· Ability to maintain and encourage confident assessment, counselling and program facilitation skills to engage, support, and interact with clients using a trauma-informed approach.

· Knowledge of community resources and services including, but not limited to, provision and access to food and clothing; accessing shelters or other appropriate housing options; access to health care (i.e. STDs, pregnancy, addiction, etc.); referrals to various counselling and victim services; access to financial supports; and employment supports.

· Practical knowledge and experience administering gender specific and responsive programming.

· Strong communication (verbal and written) and interpersonal skills with the ability to work well and collaborate with diverse community groups and other stakeholders (i.e. court personnel, external community agencies and other key supports in the community).

· Demonstrated client-focused counselling skills and role modelling.

· Ability to be adaptable with a flexible approach taking into consideration the unique needs and qualities of each client.

· Diagnostic and interpersonal skills to deal with a diverse client group in a diplomatic and non-judgmental manner.

· Problem solving and leadership skills, with the ability to judiciously handle crisis situations with clients.

· A broad knowledge of community resources and the ability to strongly advocate for clients and make professional referrals.

MANDATORY JOB REQUIREMENTS:

· Standard First Aid / CPR certification.

· Evidence of COVID-19 vaccination status.

· Satisfactory Criminal Record Review (Vulnerable Sector Search).

· Ability to lift 30 pounds.

· Doctors note of fitness to perform the duties of the job.

· Valid Ontario driver’s license, with satisfactory driving record.

EFry Hope and Healing for Women is an equal opportunity employer and is committed to building a diverse workforce representative of those we serve. We strongly encourage applicants that represent those we serve and welcome applicants with non-traditional educational backgrounds and field experience. We are committed to a selection process and work environment that is inclusive and barrier-free. We encourage applicants to self-identify if they wish to do so.

Interested candidates please submit a cover letter and resume by July 17 2025

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

Job Type: Full-time

Schedule:

• 8 hour shift

Work Location: In person

Application deadline: 2025-07-17