Sales Support Associate

Status Regular, Full time

Location: Mississauga, Ontario

Job Description Reporting To:

PC Manager - Mississauga

Key Accountabilities

(60%) Support The Sales Team By Performing Back-end Tasks. The Objective Is To Allow Salespeople To Focus On Sales More Efficiently And Productively, Targeting An Increase In Sales Return On Investment (ROI) And Customer Satisfaction

(25%) Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals in order to become an Account Manager

(15%) Work cooperatively with sales team to support the administration of sales functions when required

Duties

• Ensure all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual;
• Assist in, where necessary, the various functions in office sales and administration, including
• Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;
• Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution;
• Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;
• Ensure superior customer service is the objective during each customer interface;
• Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;
• Measurable increase in Sales ROI (Gross margin/Sales cost).
• In addition to the previous duty, keep track of competitions prices and practices from primary and secondary research;
• Stay current in your profession and enroll in continuing education focused on sales strategies, account management principles:

• Learn from the sales team about best practices in sales and product solutions;
• Enroll in formal sales and related education courses to advance individual learning (Consult with your manager for suggestions);
• Engage in personal development activities (leadership seminars, time-management classes and other trainings not directly related to sales or technical aspects of the market).
• Continuously develop market, product and technical knowledge to remain up-to-date with various product lines (including vendor training) and industry changes:Generate sales leads to be evaluated and pursued by frontline sales team;

• Distribute Marketing materials to sales team when required;
• Assist in coordinating promotional events;
• Performs any other duties as required by management

Qualification

• Grade 12 minimum completed; Ideally 1-2 years of related experience;
• Strong communication and people skills, initiative;
• Good knowledge of Microsoft Office (Word, Excel, OUTLOOK);
• Interest and capability in performing sales duties and purchasing / inventory management functions as needed;
• Good knowledge of English written and spoken;
• Strong ability and desire to develop and grow skills.

This is a position with potential for growth.

What’s In It For You We are a major player, involved in the energy transformation in Canada. Certified* as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.

What Sets Us Apart Is Our

• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
• A strong national network offering real opportunities to grow: our people make the difference.

Among Our Benefits

• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee’s children.
• Charging terminals available at our facilities.
• Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen!

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.

• It is a certification within a larger organization.