Top Benefits
About the role
Are you a team player, enjoy troubleshooting, and are passionate about helping others? Do you take an interest in technology and security systems? If you are a highly motivated individual with strong attention to detail while maintaining the ability to work in a fast-paced environment, we encourage you to apply to join our team as an Enterprise Solutions Advisor! You'll work for a growing, family-owned company that has been providing Canadians with locally based service for over 100 years.
Job Details:
The successful candidate will be a key member of our Enterprise Solutions Team providing support and service to many of our largest clients across Canada.
Job Tasks Include but are not Limited to:
-
Answering incoming phone calls and emails from national clients
-
Troubleshooting an array of products/services with clients and answering any questions that may arise
-
Assisting clients by educating them on processes and procedures related to their security systems
Scheduling onsite service calls with a technician/subcontractor in multiple provinces
-
Managing work orders to ensure they move along in a timely manner
-
Monitoring and adjusting technicians’ schedules as required
-
Updating client accounts with the central station and within the CRM database
-
Updating/reviewing client provided ticketing software to accept and resolve client service requests
-
Providing proposals to clients when required
Working closely and cohesively with other departments to address client inquiries in a timely manner
-
Using critical thinking skills to resolve client’s requests
-
Ability to work with constant demands in a fast paced, ever-changing work environment
-
Maintaining relationships with over 200 subcontractors
Attending meetings with clients as required
-
Working professionally under pressure
-
Ability to work both with a team and autonomously
Qualifications:
- Excellent communication skills, both written and verbal
Client-Focused
-
Dependable, diligent, and punctual
-
Solid understanding of computers (i.e. Microsoft Office)
Strong analytical and decision-making skills
-
Detail-oriented and organized
-
Strong critical thinking abilities
-
Ability to prioritize workload in a fast-paced work environment
-
Proven skills in conflict resolution
-
Eagerness to learn & effective team player
-
Demonstrated experience in client-facing roles
-
Knowledge and understanding of security systems is an asset
-
Previous scheduling experience would be an asset
This a full-time, permanent position with a very attractive compensation package including benefits, pension matching, and other employee incentives. Our office is in the Burnside Industrial Park. Weekly rotating shifts are Monday to Friday between 8:00am to 4:30pm.
If you are interested in this position and meet the above criteria, please apply! We thank all applicants; however, only those selected for an interview will be contacted.
Work With Us
Wilsons Security is redefining security for home and business owners across Canada with a forward-thinking mentality. We are able to provide clients with solutions that protect their loved ones and their investments. We also offer integrated home automation, energy management solutions, and innovative new smart connect systems for making the most out of your home technology. Recently we've expanded to provide our clients extra peace of mind and independence through interactive Wellness systems that help keep senior loved ones safe at home longer. We're always looking for ways to bring our clients superior value and service. We’re your trusted local experts. Wilson Fuel Co. Ltd has been recognized as one of Canada’s 50 Best Managed Companies.
About Wilsons Security
Wilsons Security provides security solutions for homes throughout central Nova Scotia, and for businesses across Canada. Our team has over 200 years of combined security experience to help you protect your family, employees and valued assets.
We will design security solutions to meet your needs and budget. We provide UL certified security and fire monitoring, installation of alarm, fire, video, and access control systems, and full loss prevention solutions for business including gate systems, safes, locks, and turnstiles.
We are building Wilsons Security as a leading home and commercial security services provider through alliances with established high performers in the field.
In 2010 we formed a partnership with Sure Safe Security, a company with over 20 years in the security business, to make their expertise available to our customers.
In 2012 we welcomed into our company the management and staff from AML Security and North Eastern Alarm to build our commercial security expertise and to provide service coverage throughout northern Nova Scotia.
In 2013 we partnered with Paul Ingram of DNS Systems to offer structured wiring solutions for new homes, and in 2014 we welcomed the customers and employees of Guardsman Security Systems, an established provider of security solutions in Nova Scotia.
In 2018 we expanded into New Brunswick with the purchase of Moncton-based Third Eye Security, and we have partnered with two Halifax based security companies: Power Security, which specializes in residential and commercial security, and AEL Security Ltd, a highly successful Fire Protection and Life Safety business.
With these acquisitions, we are now the largest and most experienced security team in Atlantic Canada. With our highly experienced technical team based in the Atlantic Region and a network of sub-contractors across the country, we now service over 10,000 customer sites from coast to coast in Canada.
Top Benefits
About the role
Are you a team player, enjoy troubleshooting, and are passionate about helping others? Do you take an interest in technology and security systems? If you are a highly motivated individual with strong attention to detail while maintaining the ability to work in a fast-paced environment, we encourage you to apply to join our team as an Enterprise Solutions Advisor! You'll work for a growing, family-owned company that has been providing Canadians with locally based service for over 100 years.
Job Details:
The successful candidate will be a key member of our Enterprise Solutions Team providing support and service to many of our largest clients across Canada.
Job Tasks Include but are not Limited to:
-
Answering incoming phone calls and emails from national clients
-
Troubleshooting an array of products/services with clients and answering any questions that may arise
-
Assisting clients by educating them on processes and procedures related to their security systems
Scheduling onsite service calls with a technician/subcontractor in multiple provinces
-
Managing work orders to ensure they move along in a timely manner
-
Monitoring and adjusting technicians’ schedules as required
-
Updating client accounts with the central station and within the CRM database
-
Updating/reviewing client provided ticketing software to accept and resolve client service requests
-
Providing proposals to clients when required
Working closely and cohesively with other departments to address client inquiries in a timely manner
-
Using critical thinking skills to resolve client’s requests
-
Ability to work with constant demands in a fast paced, ever-changing work environment
-
Maintaining relationships with over 200 subcontractors
Attending meetings with clients as required
-
Working professionally under pressure
-
Ability to work both with a team and autonomously
Qualifications:
- Excellent communication skills, both written and verbal
Client-Focused
-
Dependable, diligent, and punctual
-
Solid understanding of computers (i.e. Microsoft Office)
Strong analytical and decision-making skills
-
Detail-oriented and organized
-
Strong critical thinking abilities
-
Ability to prioritize workload in a fast-paced work environment
-
Proven skills in conflict resolution
-
Eagerness to learn & effective team player
-
Demonstrated experience in client-facing roles
-
Knowledge and understanding of security systems is an asset
-
Previous scheduling experience would be an asset
This a full-time, permanent position with a very attractive compensation package including benefits, pension matching, and other employee incentives. Our office is in the Burnside Industrial Park. Weekly rotating shifts are Monday to Friday between 8:00am to 4:30pm.
If you are interested in this position and meet the above criteria, please apply! We thank all applicants; however, only those selected for an interview will be contacted.
Work With Us
Wilsons Security is redefining security for home and business owners across Canada with a forward-thinking mentality. We are able to provide clients with solutions that protect their loved ones and their investments. We also offer integrated home automation, energy management solutions, and innovative new smart connect systems for making the most out of your home technology. Recently we've expanded to provide our clients extra peace of mind and independence through interactive Wellness systems that help keep senior loved ones safe at home longer. We're always looking for ways to bring our clients superior value and service. We’re your trusted local experts. Wilson Fuel Co. Ltd has been recognized as one of Canada’s 50 Best Managed Companies.
About Wilsons Security
Wilsons Security provides security solutions for homes throughout central Nova Scotia, and for businesses across Canada. Our team has over 200 years of combined security experience to help you protect your family, employees and valued assets.
We will design security solutions to meet your needs and budget. We provide UL certified security and fire monitoring, installation of alarm, fire, video, and access control systems, and full loss prevention solutions for business including gate systems, safes, locks, and turnstiles.
We are building Wilsons Security as a leading home and commercial security services provider through alliances with established high performers in the field.
In 2010 we formed a partnership with Sure Safe Security, a company with over 20 years in the security business, to make their expertise available to our customers.
In 2012 we welcomed into our company the management and staff from AML Security and North Eastern Alarm to build our commercial security expertise and to provide service coverage throughout northern Nova Scotia.
In 2013 we partnered with Paul Ingram of DNS Systems to offer structured wiring solutions for new homes, and in 2014 we welcomed the customers and employees of Guardsman Security Systems, an established provider of security solutions in Nova Scotia.
In 2018 we expanded into New Brunswick with the purchase of Moncton-based Third Eye Security, and we have partnered with two Halifax based security companies: Power Security, which specializes in residential and commercial security, and AEL Security Ltd, a highly successful Fire Protection and Life Safety business.
With these acquisitions, we are now the largest and most experienced security team in Atlantic Canada. With our highly experienced technical team based in the Atlantic Region and a network of sub-contractors across the country, we now service over 10,000 customer sites from coast to coast in Canada.