Who you are

• 2-3 years of Solutions Consulting, 2-3 years consulting, or 4-5 years social/agency experience
• College or university degree/diploma (or have equivalent industry experience)
• An aptitude for explaining how solutions work, why people need them, and the business value they will provide
• Industry knowledge in one or more of our key markets (Financial Services, Government, Higher Ed, Travel/Hospitality/Tourism, Healthcare) is desirable
• Understands and can articulate our most common social use cases in marketing, social selling, advocacy and service
• Knowledge of related technologies outside of our ecosystem such as media production, adtech, martech
• Experience in communicating project plans to potential customers
• Experience of solution selling and consultative selling approaches
• Clear, concise, and creative presentation skills with competence in storytelling, and the ability to focus on the business value of the solution
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
• Decision Making: Consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects
• Self Development: Is personally committed to, and actively works to continuously improve
• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected

What the job involves

• We’re looking for a Strategic Solutions Consultant (12 month contract) to help us provide technical and subject matter expertise to organizations with several teams, brands, and/or social use cases
• You’ll be working with existing and prospective clients to understand their business needs and to craft solutions that help them better connect with their audiences
• In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model
• In this role, you will report to the Senior Manager, Solutions Consultants
• Please note: this is a contract role with a duration of 12 months and an estimated start date of September 8th, 2025
• Partner with Sales and Success teams to plan opportunity and account strategy, establishing Hootsuite and Talkwalker as the solution and partner of choice and contributing to personal, sub-regional and regional targets
• Contribute to the creation of successful proposals by answering questions about our solutions and how they fit with customer requirements
• Lead discovery sessions with practitioners and team leaders to uncover key requirements, challenges and opportunities in their organization
• Deliver concise, compelling, value-based presentations and product demos, typically up to social media leader level
• Use creative tools and techniques such as storytelling, whiteboarding and multimedia to present solutions in a compelling, simple and memorable manner
• Manage trials with customers and prospects to help them see the value of Hootsuite and Talkwalker as a partner
• Facilitate and co-facilitate customer workshops to surface the deeper business value of our partnership
• Act as a trusted advisor to social practitioners and team leads on social and listening strategy and the product mix that will best support their strategy
• Share and document learnings from experiences, training and external sources with the regional Solutions & Innovation team to improve value delivery and customer adoption
• Enable counterparts in Sales and Success on our product and ecosystem during onboarding programmes and when warranted by major product releases

Benefits

• 100% coverage on mental health-related treatments in North America. Culturally appropriate trauma counselling services
• A company-wide Wellness Week between July 5 to 12 where we can all “unplug” together
• Accidental death and dismemberment (AD&D) Insurance
• Dental Insurance
• Disability Insurance
• Employee Assistance Program
• Gym / Wellness Reimbursement ($55 per month)
• Gym Discount
• Health Insurance
• Life Insurance
• Maternity Leave
• PTO (Vacation / Personal Days) - 20 days. After your two year anniversary, you get an additional two days each year until you reach thirty days (six weeks) at your sixth anniversary
• Paternity Leave
• Sick Time (for individual employee and family members)
• Bereavement Leave
• Business Travel Insurance
• Company Phones
• Fertility Assistance (Coverage for fertility treatments and gender affirmation surgeries)
• Immigration Assistance
• Phone Bill Reimbursement ($50 per month)
• Remote Work
• 401k
• Employee Discount
• Pet Friendly Workplace
• RRSP Matching
• Volunteer Time Off