Top Benefits
Generous paid time off for personal, vacation, parental, and medical leave
Comprehensive health coverage for employees and their families, at little or no cost to employees
Discounted services at gyms and wellness facilities
About the role
Who you are
- Bachelors Degree required
- 3-5+ years of experience in customer success as a quota-carrying independent contributor role
- A passion to drive the business forward via expansion and retention revenue (NRR)
- The ability to build strong relationships with customers, understanding & anticipating their needs while understanding their pains
- High energy with a hands-on approach combined with the capacity to think strategically in a fast-paced, dynamic environment is required
- Outstanding persuasive verbal and written communication skills are required
- Experience in either an investor relations role at a public company, investor relations consulting role developing and executing an IR strategy, corporate access, sales & trading or CS/Sales of a capital markets-related technology products
- Experience using investor relations and financial data platforms for investor targeting, shareholder monitoring, activity tracking, and financial reporting/modeling
What the job involves
- Build relationships with current clients and help them maximize their use of Irwin
- Growing and retaining our customer base through value-adds and trusted advisorship
- Onboard our customers successfully, making them masters of the Irwin platform
- Constantly communicating with customers to deliver value and inform them on new product releases
- Work cross functionally within the company to communicate with all stakeholders in customers' success
- Manage all reporting about the health of customers' accounts
- Identifying opportunities or issues within the product based on customer feedback and empowering the product team with this information
- This role reports directly to the Director and Vice President of Customer Success
Benefits
- A competitive package offering generous paid time off for personal, vacation, parental, and medical leave.
- Comprehensive health coverage for employees and their families, at little or no cost to employees.
- Discounted services at gyms and wellness facilities.
- Free working lunch in the office Monday through Thursday.
- A social community involved in sports, charities, and in-office events.
- Certification reimbursement for eligible expenses related to the CFA, IPM, CAIA, and FRM exams.
Top Benefits
Generous paid time off for personal, vacation, parental, and medical leave
Comprehensive health coverage for employees and their families, at little or no cost to employees
Discounted services at gyms and wellness facilities
About the role
Who you are
- Bachelors Degree required
- 3-5+ years of experience in customer success as a quota-carrying independent contributor role
- A passion to drive the business forward via expansion and retention revenue (NRR)
- The ability to build strong relationships with customers, understanding & anticipating their needs while understanding their pains
- High energy with a hands-on approach combined with the capacity to think strategically in a fast-paced, dynamic environment is required
- Outstanding persuasive verbal and written communication skills are required
- Experience in either an investor relations role at a public company, investor relations consulting role developing and executing an IR strategy, corporate access, sales & trading or CS/Sales of a capital markets-related technology products
- Experience using investor relations and financial data platforms for investor targeting, shareholder monitoring, activity tracking, and financial reporting/modeling
What the job involves
- Build relationships with current clients and help them maximize their use of Irwin
- Growing and retaining our customer base through value-adds and trusted advisorship
- Onboard our customers successfully, making them masters of the Irwin platform
- Constantly communicating with customers to deliver value and inform them on new product releases
- Work cross functionally within the company to communicate with all stakeholders in customers' success
- Manage all reporting about the health of customers' accounts
- Identifying opportunities or issues within the product based on customer feedback and empowering the product team with this information
- This role reports directly to the Director and Vice President of Customer Success
Benefits
- A competitive package offering generous paid time off for personal, vacation, parental, and medical leave.
- Comprehensive health coverage for employees and their families, at little or no cost to employees.
- Discounted services at gyms and wellness facilities.
- Free working lunch in the office Monday through Thursday.
- A social community involved in sports, charities, and in-office events.
- Certification reimbursement for eligible expenses related to the CFA, IPM, CAIA, and FRM exams.