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Automotive Product Development Specialist

Cateran Inc.9 days ago
Barrie, ON
Senior Level
Full-time

Top Benefits

Profit sharing
RRSP match

About the role

Essential Functions:

  • Collaboration:

Work closely with the Operations Coordinator to provide support and solve technical issues related to product performance and specifications.

  • Technical Problem-Solving:

Troubleshoot and resolve technical inquiries, escalating issues when necessary.

  • Spreadsheet Management:

Create, manage, and maintain spreadsheets for tracking customer interactions, technical issues, product performance, and warranty returns. Attention to detail is key for ensuring accurate reporting.

  • Market Analysis for Future Product Development: Must have the motivation and skills to keep a pulse on the respective market trends and developments.
  • Product Knowledge:

Stay up to date with product developments and industry trends to effectively answer customer inquiries and provide expert advice.

Skills & Qualifications:

  • Automotive Industry Experience is a must—familiarity with technical automotive products is essential.
  • Critical Thinking Skills:

Ability to assess complex problems and provide thoughtful, effective solutions with a high degree of accuracy.

  • Attention to Detail:

Precision in handling technical information, warranty returns, customer follow-ups, and inquiries is essential for this role.

  • Communication Skills:

Excellent verbal and written communication skills to interact with both technical teams and customers. Comfort with phone interactions and addressing customer concerns directly.

  • Self-Starter:

Ability to work independently, take initiative, and manage multiple tasks in a fast-paced environment.

  • Technical Proficiency:

Comfortable with using spreadsheets (e.g., Excel) and other tools to track customer interactions, warranty returns, and product issues

  • AutoCAD Experience: Experience using AutoCAD is considered beneficial

Required Experience:

  • Previous experience in a technical customer service role, preferred in the automotive industry (5-10 years.)
  • Post-Secondary education.
  • Must be able to work proactively and independently.
  • Proven track record of customer follow-up to enhance satisfaction and address concerns.

Job Type: Full-time

Benefits:

  • Profit sharing
  • RRSP match

Flexible language requirement:

  • French not required

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Barrie, ON L4N 3V7: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 5 years (required)

Language:

  • English (required)

Work Location: In person

About Cateran Inc.

Manufacturing
51-200