Top Benefits
About the role
Essential Functions:
- Collaboration:
Work closely with the Operations Coordinator to provide support and solve technical issues related to product performance and specifications.
- Technical Problem-Solving:
Troubleshoot and resolve technical inquiries, escalating issues when necessary.
- Spreadsheet Management:
Create, manage, and maintain spreadsheets for tracking customer interactions, technical issues, product performance, and warranty returns. Attention to detail is key for ensuring accurate reporting.
- Market Analysis for Future Product Development: Must have the motivation and skills to keep a pulse on the respective market trends and developments.
- Product Knowledge:
Stay up to date with product developments and industry trends to effectively answer customer inquiries and provide expert advice.
Skills & Qualifications:
- Automotive Industry Experience is a must—familiarity with technical automotive products is essential.
- Critical Thinking Skills:
Ability to assess complex problems and provide thoughtful, effective solutions with a high degree of accuracy.
- Attention to Detail:
Precision in handling technical information, warranty returns, customer follow-ups, and inquiries is essential for this role.
- Communication Skills:
Excellent verbal and written communication skills to interact with both technical teams and customers. Comfort with phone interactions and addressing customer concerns directly.
- Self-Starter:
Ability to work independently, take initiative, and manage multiple tasks in a fast-paced environment.
- Technical Proficiency:
Comfortable with using spreadsheets (e.g., Excel) and other tools to track customer interactions, warranty returns, and product issues
- AutoCAD Experience: Experience using AutoCAD is considered beneficial
Required Experience:
- Previous experience in a technical customer service role, preferred in the automotive industry (5-10 years.)
- Post-Secondary education.
- Must be able to work proactively and independently.
- Proven track record of customer follow-up to enhance satisfaction and address concerns.
Job Type: Full-time
Benefits:
- Profit sharing
- RRSP match
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Barrie, ON L4N 3V7: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 5 years (required)
Language:
- English (required)
Work Location: In person
Top Benefits
About the role
Essential Functions:
- Collaboration:
Work closely with the Operations Coordinator to provide support and solve technical issues related to product performance and specifications.
- Technical Problem-Solving:
Troubleshoot and resolve technical inquiries, escalating issues when necessary.
- Spreadsheet Management:
Create, manage, and maintain spreadsheets for tracking customer interactions, technical issues, product performance, and warranty returns. Attention to detail is key for ensuring accurate reporting.
- Market Analysis for Future Product Development: Must have the motivation and skills to keep a pulse on the respective market trends and developments.
- Product Knowledge:
Stay up to date with product developments and industry trends to effectively answer customer inquiries and provide expert advice.
Skills & Qualifications:
- Automotive Industry Experience is a must—familiarity with technical automotive products is essential.
- Critical Thinking Skills:
Ability to assess complex problems and provide thoughtful, effective solutions with a high degree of accuracy.
- Attention to Detail:
Precision in handling technical information, warranty returns, customer follow-ups, and inquiries is essential for this role.
- Communication Skills:
Excellent verbal and written communication skills to interact with both technical teams and customers. Comfort with phone interactions and addressing customer concerns directly.
- Self-Starter:
Ability to work independently, take initiative, and manage multiple tasks in a fast-paced environment.
- Technical Proficiency:
Comfortable with using spreadsheets (e.g., Excel) and other tools to track customer interactions, warranty returns, and product issues
- AutoCAD Experience: Experience using AutoCAD is considered beneficial
Required Experience:
- Previous experience in a technical customer service role, preferred in the automotive industry (5-10 years.)
- Post-Secondary education.
- Must be able to work proactively and independently.
- Proven track record of customer follow-up to enhance satisfaction and address concerns.
Job Type: Full-time
Benefits:
- Profit sharing
- RRSP match
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Barrie, ON L4N 3V7: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 5 years (required)
Language:
- English (required)
Work Location: In person